McDonald’s

I just witnessed a MANAGER use the restroom and go straight to serving food WITHOUT WASHING HER HANDS! Do not eat here unless you want all those nasty germs in your food.

Ordered at the screen, went to the window n had to reorder again. Hash browns taste like card board. They want $ 15 an hour? I tried to talk to the manager. Go figure I had to repeat myself to him too. Must be a theme there.

New remodel is nice. Every Time I come here lately I get sent to the waiting window. This time for chicken. They just always want to stop that clock by sending you to wait. But they are fairly fast and friendly.

The water in the women’s bathroom is scalding HOT! There is no way to temper it and it burned the crap out of my hands! The lobby is filthy. The staff look like they smoke meth… don’t waste your time… and tell the manager if this slop shoot to cool the water down! Seriously!

What can you say? A McDonald’s is a McDonald’s. But this location has been remodeled rather recently. it has several different seating styles, which was nice. Over the course of three mornings I actually found myself using different seats of different styles. The location is kept clean. And the food is what you’d expect. They always got my order correct (I ordered at the counter).

We arrived shortly after 12 and expected a line since it was during lunch. As we walked in, an employee was emptying out the garbage and I thought — maybe this location is really clean. NO. The bathroom is gross and the changing table is over the toilet in the wheelchair stall. Over the toilet? No paper towels… just the air dry. Had to grab additional toilet paper so that I could open the door to leave.
The line moved in a quick fashion and our cashier was the only bright spot of our visit. She was quick, professional, and polite. Our food? We waited FOREVER. Those, whose numbers were after ours received their meals before us. How was that ok? Someone called and the employee was talking on the phone (couldn’t tell if it was business or personal) while trying to bag my order in one hand. Taking forever, she accidentally gave my son’s happy meal two fries but no drink. She didn’t give us any drinks and couldn’t hear me say, «Excuse me» since she was on the phone. Having to wait with a fussy child is not fun but having to wait because of someone’s incompetence is intolerable.
Finally we received our meal. It tasted just fine — it’s McDonalds. I always appreciate the apple slices in the happy meals but man — we will NOT stop at this location again. I will go to the next exit to get food before I stop here again.
TERRIBLE and NOT clean.

Nice clean restaurant.

If and whenever I do go to a McDonalds for food, I expect the place to be at least a little clean. This place has nasty bathrooms, lazy employ’s and their food is sub par to other McD’s places I have been to. They don’t even have the sweet tea out a lot of the time! Step it up McDonald’s of Kelso, as of now you guys are not a place anyone should go to!

I had a piece of human hair in my egg mcmuffin. Yeah pretty gross especially it was still dark before the sunrise and I had pulled it out from my mouth. Good thing I had some hot Dutch Bros Coffee to drink. I should have stuck with the hash browns, no way they can screw that up!

I think some of the employees need to be retrained. They didn’t seem to understand the system (or maybe just too lazy to care?).
How hard is it to push a button for «$ 1 Sweet Tea» and give me the cup (they didn’t even have to do the credit card feature (the customers do their own CC now).
I had to wait for 6 minutes. The worst McD, in my experience (and I never expected much at McD).

These folks were on top of things! They were swamped, mostly in the drive thru, but the manager was pushing the crew to work hard and not keep people waiting. We had a huge order which came within about 5 minutes. Everything was piping hot and fresh — no rubber Egg McMuffin here. And everyone was smiling too. The restaurant was clean and tables were being cleared around us. Overall, one of the best McDonald’s experiences ever.
NOTE: They also have free WiFi and DVD rentals for the folks staying close by at the hotels.

If you have been to one, you have been to this one. This McDonalds has the slowest service of any fastfood place I have ever been.