Alamo Rent A Car

Excellent customer service! Friendly and helpful employees made this rental experience a positive. It was quite warm in New Orleans and the staff was quick to hand out cold water bottles.

We flew into New Orleans & rented a car for 23 days. Drove all over the south & stayed at awesome spots along our route. If you make a reservation early, you can get a great deal. We paid very little for a Chevy Traverse, which was great with 4 bags of luggage. Car was fairly clean (I don’t think you can rent a really clean car anymore) and we had no issues. Checking in & out was easy.

I have rented form Alamo before. The service is impeccable. What I like is that you are in and out quick. The Charlotte Airport and New Orleans Airport have exceptional service centers.

I rented a car for vacation for my wife and me. I paid and checked in on-​line before arriving and the process for picking out our car and leaving the airport was very easy. My only complaint for this part of the experience was that the total cost was more than I was quoted when I made my reservation a few months earlier. The entire difference was in taxes, so maybe that’s excusable, but I think Alamo should have been able to get that right.
The purpose of our rental was to get out of New Orleans and drive to Orange Beach, Alabama and then to return to New Orleans after a short stop in Natchez, Mississippi. I hadn’t noticed it when we selected our car, but the one we took had a mismatched (by brand) tire. When we got to Natchez, the mismatched, lesser brand tire had developed a frightingly large bubble on the sidewall. We contacted Alamo’s customer service number, and the rep was very helpful in arranging to have our car picked up by a wrecker and replaced with another vehicle from the nearby Enterprise location. Other than the time it took to make the swap, the process was painless and we were very pleased.
When the first car was picked up, it did not have a full tank of gas since we had not had a chance to fill it, and we did not feel safe driving it. When we turned in the replacement, there was a charge on our receipt for gas even though the replacement vehicle did not have a full tank either. The agent that checked us in at the New Orleans airport was able to remove that charge, but there was another charge for $ 1.45 that she could not remove. Under the circumstances, we did not go to the counter to dispute the charge, but it was the other disappointment factor that keeps me from giving a maximum score.

Alamo has always been my one and only. This time was a first for me. Did all the pre check in and didn’t even have to stop at the counter. Went straight to the car of my choice and got to the gate and showed the paper work. Within a couple minutes was on my way. Alamo has always been wonderful. Been renting cars from them for years and don’t plan on stopping now!

I have been renting from Alamo for at least 6 yrs from various airport locations. Except a couple times, my experience with them has been consistently good at all locations.
This MSY location was no different. Everything was smooth from check-​in to car pickup to return and check out.
My reservation was for a standard size vehicle but when I arrived at the garage, the employee told me they didn’t have any standards. So they offered an upgrade to full-​size. There were only 2 full-​size vehicles available and luckily one was Hyundai Sonata which I liked for rental.
Overall experience worthy of 5 stars.

Great job! Super friendly and smiley staff. Also the new rental car wing is easy and smooth to use.

Great online check in and check out process, seamless experience and nice choice of SUV’s for our vacation combining New Orleans and Florida. We had a brand new, fully loaded Dodge Durango Limited that did everything great. Great experience!

There was a mistake with the dates on my Alamo rental through Hotwire. I simply wanted to add another day to the rental. I was willing to pay whatever rate they asked and was willing to pay up front. The staff here made it impossible for me to do this. It seems the two favorite expressions of the staff here are 1. «We can’t do that» 2. «You can’t do that.»
The «solutions» they offered me was to either pay for entire rental from Alamo (at a rate more than double what I was paying) as well as the pay the original rental from hotwire (or personally get hotwire to cancel and refund which they knew would not happen), or return the car to Alamo in the middle of the rental timeframe to do more paperwork because of the added time. They would not let me do the paperwork in advance. «Their system was not set up for that.» Since I had to work during the time when I would’ve had to return to do more paperwork, that was not an option.
I simply asked them to allow me to pay upfront and do all the paperwork upfront so that I could rent the car during that period of time I desired without having to return in the middle to sign more paperwork. Again, they told me that this was impossible. Clearly, it is possible. They had the car. I had the money. I was willing to sign the contracts. They just wouldn’t do it. Additionally, they didn’t seem to care. All they wanted to do was get rid of me.
My solution was to contact hotwire who graciously changed my reservation to thrifty rental car for the time I needed. So sorry Alamo.

The right front turn signal and headlight were out. When I told the return agent this he made no response, wrote «turn signal out» on the window and gave me a receipt. I have been pulled over before for having a headlight out and so worried about this while driving this car. The customer/​business interface definitely needs some work here.

I really love renting from Alamo.. Customer service is the best. From the counter person to the return person. They provided me the best. I love the car that I received. The 2016 Nissan Altima was very clean and it smelled great. Thumbs up to everyone. You are number one, the best! Thank you for great service!

Great experience. We arrived at 11.20pm so there were no lines at all. I made a reservation for compact car, but they have only 6 or 7 full-​size SUV in stock at parking lot that time, so we choose one of them and were upgraded to 2016 Chevy traverse free of charge at parking lot.
Return was very fast also.

Clean car, great staff and fast service. Nice to have a car in New Orleans that’s not beat up. Will definitely make Alamo my first choice in New Orleans.

I rented a «full-​size» car from Alamo at MSY again – a Toyota Camry. The service was much friendlier this time and very fast, even when I arrived around 3pm the day before Thanksgiving. Everything was great until I discovered that after driving the car around for almost two days, one of the tail lights had been out (which was weird because it was practically brand new with less than 1,000 miles on it). Anyway, I can appreciate that something like that would be easy to miss and I let it slide because I was returning the car soon anyway. I hope that next time around the kinks are worked out

First time renting from Alamo and was quite impressed. Arrived around midnight at MSY (New Orleans) and the counter was staffed, while not acknowledge at first by the young ladies behind the counter, the check-​in was smooth. As I was directed to the 2^nd floor to obtain the car, I was informed to see Ms. Silvia. Saw Ms. Silvia as she was leaving the area to return some luggage carts and I introduced myself, she dropped was she was doing and walked with me to the section for car selection; excellent personal service.

First of all… you better be in shape as you half to walk a mile to the rental center no matter who you are with. They did have a golf cart for the return trip… would have been nice to know when you land!
Car was a new Jeep… roomier than I expected being 6’6″

We rented a car for a couple of days after our stay in New Orleans, in order to explore Lafayette and Baton Rouge. We reserved in advance, and went quickly through the rental line, and then went to get our car. Happily, there were no standard cars available, so we were given a small SUV. It was great, and we had no issue with that since gas prices are so low. Would highly recommend Alamo — especially at this convenient airport location.

Good experience. Long lined moved fast. Good price. In fact we were lucky as our reserved car was not available, so we got a free upgrade. Friendly Alamo staff. No BS. No one tried to sell us overpriced insurance. Can’t complain.

Excellent service a vehicle. The garage agent, Knamonnee W. was extremely helpful as was everyone else from the desk to dropoff.

I had 2 great experiences here at the New Orleans International Airport rental car center… in 2 days. My experience consisted of a car exchange and a final car return.
The Alamo exchange was cautionary and perhaps capricious on my part, yet I was accommodated, as in «Come on down.» The only funny thing was when the young lady doing the check in looked at the black leather seats and said «Oh, what’s that?,» thinking it could have been a stain or a tear. Not a chance. It was Floridian beach sand that had settled into the grooves of the upholstery. The counter folks were a pleasure to deal with in doing the paperwork for the exchange. Returning the car was a non-​event. Within 2 minutes, I had 2 pieces of luggage pulled out of the trunk, a walk around and checking of vitals, a receipt for the excellent deal I had received for this rental in hand, and a warm smile from the young lady doing the check in.
Years ago, Alamo was synonymous with being the best bargain around. That has changed. They now price closer to their sibling, National Car Rental. I have to tell this great story which happened to me at DFW which caused me to vow never to rent from Alamo again. I was in Dallas and needed a car, opting for an intermediate like a Grand Am. They were out of that category, so I was handed keys to a Park Avenue. No complaints … a very nice way to motor down to and around Houston for the weekend, where a friend was living. When I declined the optional coverages, the guy at the counter said «If anything happens to the car, then be ready to get out your checkbook.» I was pissed. Over the years, though, I have cooled off toward Alamo.
On weekend specials, often in PDX and when living in the Golden State, I was able to drive Grand Prixs, La Crosses, Monte Carlos, and Impalas for some outstanding rates offered by Alamo. Not only that, the attitude was always, as a minimum, 3 stars. If going Alamo, be sure to consult «Hot Deals» shortly before a trip, especially for ~Fri-​Mon weekend rates.
Another thing worth mentioning is that the rental car facility at New Orleans International is fairly new and it is one of the nicest, if not the nicest, of the car rental facilities I’ve used at any airport.