Enterprise Rent-A-Car

Very bad experience. First we were offered a car with almost empty gas at midnight. We asked to get another car before we drove off. Next morning we got flat tire while parking in parking lot. Try to contact the agency, no one answered my call. Left messages and no one called back. Has to call another agency, we were told no car available to us. We were told to go to Firestone to get tire fixed. Thanks to hotel staff to help us added the air to the tire so we could dive to the nearest Firestone station and got tire replaced. A day later, the engine light was on. We had to get to nearby enterprise and get the third car before our long journey. The last enterprise representatives were very helpful. Just wish the company puts customer safety first before rent a car to customers.

What can I say, Enterprise is often my rental company of choice and it happened to be where we went a couple weeks ago too.
We had a sudden need for a one way rental car on our road trip to NOLA when half of our group had to leave for a family emergency. So I looked online, saw they probably had cars available and called to make a reservation. The person on the phone, who to be fair is at a call center, not at the Enterprise at the NOLA airport, very helpful and got us a car for about 15 minutes after we called.
When we were there, they were pretty quick to send us on our way with the car, although the attendant did not walk through the car with us and we had to do it ourselves and the one who was leaving had to sit there for like 5 minutes to figure out some of the functions. So this particular Enterprise didn’t have the best service.
And when we found a bump he just took his little ruler thing and said, ‘that’s fine’ without explaining that we didn’t have to worry about just regular wear and tear type dings, I had always been told that I didn’t have to worry about dings under the size of a golf ball and here he just didn’t bother about it at all.
Since we were dropping off half our group we had to drive our car into the lot, which always freaks me out to drive over that one way tire puncturing thing. EEK! And when we pulled up the person doing the intake came and said, ‘What’s wrong with this car?!’ and we were like, uhm… nothing? We half panicked until we realized that she thought it was one of their rentals and it is an older car that scraped up from life in general.
Anyways, this whole experience won’t deter me from renting from Enterprise again, afterall I’ve had a ton of good experiences, and I’ve had a few that were worse. But this particular location is not one of the better ones, for sure.

Very fast service and friendly staff. The closing manger was Natalie, which was very helpful and understating.
I only rent from Enterprise!

TOTAL SCAM. Rented a Town & Country van in New Orleans April 2015 for 5 days. Transaction handled thru Costco so I felt good about using Enterprise car rental. Rental rate was reasonable. Upon return at New Orleans airport an Enterprise guy with a handheld computer said we had hail damage and I asked where as we did drive in rain but not any hail. He said on roof and he was maybe 5 foot 1 inch tall he couldn’t explain how he knew. But said put down back door lift so I did and we still didn’t see any hail damage. Then we both stood on side door rail and saw saw a few small dings. There was NO WAY he could know this unless he had some prior knowledge (like prior to my rental). So he told me to go into office to get a claim number. I didn’t know what they meant, so I went into office and they wanted me to call my American Express card to file a claim. I did and that’s where I am as of now. But I never went thru any hail. Oddly the only hail dings were ONLY on the roof. Van was ALWAYS parked in hotel sheltered garage and while I drove the van I NEVER saw or heard hail. Think this is a total SCAM by Enterprise to get you to purchase their insurance or get claims form credit card companies. STAY AWAY from Enterprise rental car. Used valet parking at hotel and Natalie Beckler, Enterprise Assistant Manager said sometimes the valets drive the cars around town and could get in hail storm. I just couldn’t believe she said that with no proof. These people are just DISHONEST. Stay away from Enterprise. Will update this site as this plays out. Just got home and found an article by Christopher Elliot dated November 15, 2012 titled «the latest car rental scam: hail damage» at
including a picture of Enterprise.
4÷20÷15, today I spoke with Robin, Enterprise Customer Team and she will investigate and call me around May 1^st.

This is the worst run rental car place on earth. One person to service the influx of customers on New Year’s Eve… ONE! Choose another company.

Big time props to Enterprise at New Orleans airport. I was in town on short notice to attend a funeral of a close college friend. I was able to get a good rate online, great check in service from Caitlin and Joseph and Omar upgraded me to a Hyundai Veloster which was reliable and easy to get around in. Given the circumstances of my visit it was nice to deal with real human beings that were more enrolled in seeing me taken care off than some all too frequent experiences from other car rental companies with high pressure up selling. Appreciate all you did to assist me that weekend. I highly recommend the N.O. Airport Enterprise to anyone flying in with car rental needs. They really take care of you.

The guys at this enterprise location went above and beyond! Besides being genuinely warm and welcoming, one of the employees (I sadly didn’t catch his name) ran after me through the terminal with a parcel of electronics I accidentally left in the car. That’s good service! Thanks, guys!

Well, today’s Unsung Hero award goes to David. Why? He made me newly proud of Detroit. How, you ask? He manages a busy Enterprise office, and he does it with calm and aplomb. Efficient and friendly. There was a crush of people, and he made you feel like things were actually relaxed and well under control. And when the Full Size car fleet looked kind of depleted, he coordinated with his team and a new Malibu appeared. The new Malibu is what made me proud of Detroit. It’s such a departure from previous Malibu models, which were awkward uninspired blocks of car that made one wonder about what the heck the big auto makers were doing with their R&D budget. Yeah there was always the Corvette and Mustang other sweet Detroit rides. But Chevy would still roll out these bland bombs as their middle of the road line… like they weren’t invited to the sprucing-​up party. But it seems like a fire’s been lit and even these basic models are getting spruced up. Go get ‘em, Detroit.