Gigi’s Cupcakes of Kennesaw

First time visitor at the Kennesaw location and was very impressed! Great customer service, helpful and very friendly. We got the cherry cheesecake and the salted chocolate caramel and had them in the fridge and ate the next day. They were still AMAZING!!! We will be back

The cupcakes are great and I’m thrilled to have a go-​to place for gluten-​free. Between this and the convenient location for me, I’ll continue to patronize this business. So why the 2 stars? The customer service leaves a lot to be desired. I always ALWAYS come in there with my order ready, I’m decisive, etc. (as in, if I’m placing a large order for pick up at a later date), but I’d say at least 80% of the time, whoever is helping me seems upset to even be at work, no matter how extra friendly I try to be. I actually find myself «gearing up» to walk in this place every time, knowing that, most likely, the employee won’t even manage a smile or seem annoyed that I’m there to buy something. Other times, whoever is working seems very confused about how to take down an order – pricing, amounts, etc. I promise you, I’m always very patient. But like I said, I make sure-​sure I leave enough time for the confusion if I’m pre-​ordering, and that I am extra cheerful since the employees here seem to really need it. There’s actually one gal who my family feels does not possess the ability to smile. Kinda makes us sad. What finally prompted this review is that I just called to see if they’d sold out of a certain flavor yet before I headed over. I’m still not sure of the answer as the person on the phone immediately turned a faucet on or something and I couldn’t hear her at all. Guess I’ll assume yes and not waste a trip over.

Cupcakes are amazing. My fav is anything with their cream cheese frosting especially the red velvet and strawberry cupcake. The strawberry cupcake has real strawberries and cream cheese frosting!!! Drool… Love it

Maybe it’s the GiGi’s way, but the customer service at the Gigi’s in Kennesaw and Perimeter is awful. Attitude and rudeness galore! I’ve been to this particular location (Kennesaw) twice times and every time the person behind the counter is rude, no matter who it is. I’ll write about my visit ⁹⁄₁₅. I went in around noon to select a few cupcakes to make a friend of mine day better. I already knew what I wanted to select (I’ve gotten the same cupcakes every time at both locations). I walk in and the case is pretty much empty. Ok, that’s not that big of a problem since I could always just try to select from the sweets they do have left but again it’s around noon and GiGi’s open at 10 a.m. I ask the young lady behind the counter if she will have anymore cupcakes coming up and in a rude and surprising response, she says «I mean I would but I don’t have time.» Mmm okay, so I select from the cakes that are left, as I said the cakes were to brighten a friend’s day. There was another lady behind me and she had a pick up order and the young lady behind the counter says loudly and smugly «See you called your order in, that’s why you got the ones you wanted.» I won’t be back at GiGi’s. The Perimeter location has rude people but at least they do their job and keep the case full when it needs to be filled. The cakes or good but there are other cupcakeries with better customer service. I’ll go to Cami Cakes.

Best cupcakes I ever had, fresh different flavors, wonderful place to take your kids to spend time and relax.

Great cupcakes! In a world where there’s quite a few cupcake shops out there, I’ll have to give it to Gigi’s because they know how to make quality CAKE in their cupcakes. There’s a trend of piling on frosting about a mile high and that usually makes me suspicious because I would assume it’s because the cake part isn’t that good. This is not the case with Gigi’s cupcakes. It’s moist and keeps well for a few days (not that I tested that out, I ate my cupcake right away but the girl at the counter said it would!) The amount of frosting was still a bit much for me so I just took some off but it was good frosting all the same. It was creamy and smooth with no crustiness. I got the Strawberry Shortcake for me and the Wedding Cake for a friend; both were very good.

Amazing! My husband ordered a dozen assortment online for my birthday. They were fresh, ready and delicious. Plus I joined their club and received another cupcake FREE! Prices are comparable to other boutique chain stores. Definitely going back!