Pep Boys

Very disappointed to say the least. Only a week and a half after I went to see them to get my tire plugged because apparently there were two screws in it, my tire starts to leak. I take it to Discount Tire and the technician has the most bewildered look on his face when asking where I went for my plug. Apparently Pepboys stuck some very temporary plug ins in my tires from the outside when it was a repair that needed to be done from the inside of the tire. The technician stated if I had gone any longer my tire would have deteriorated and been irreparable. How cheap and dishonest of Pepboys, I would never return to them nor would I recommend them to anyone I know. Shame.

Went recently to get an oil change and other scheduled fluids changed as listed on my Fleet service schedule. In the beginning I specifically told them NOT to rotate my tires as I had just purchased 2 new tires and had a balance/​rotate and full alignment 2k miles earlier and it wasn’t needed. Also had a brand new air filter and 3 month old wipers when I came for this oil change… I returned to pick up my truck to find that my tires were rotated, my wiper blades and air filter were both unnecessarily changed, and after getting a few miles down the road realized my tires are now WAY off-​balance… I came in with a smooth, balanced, and straight driving truck and left with the extreme opposite but hey my oil is clean! Also I called to explain all this to them and was basically told I was lying and never told them not to rotate my tires. (Even if I didn’t tell them, why aren’t they balanced??) I VERY clearly told him not to rotate them, and he acknowledged it at the time… Some people, I swear… An apology would’ve went a long way and would have certainly affected this review. DON’T GO HERE!

Called up Michael the assistant manager and told him about my brake problem. Told me to bring my car in, with or without a reservation. Dropped it off and then he was prompt in calling me, telling me about what I needed to fix my issue. Gave me pricing. All was done when I picked it up and pricing was accurate. Good service. I recommend this place.

I have never written a review before but it is needed after this experience.
I needed to get a coolant flush done on my car. I called pep boys at 10:18am and made an appointment with Mike over the phone for 11am. I show up at 10:57am my car dose not move from where I parked it until 12:02pm. Takes them an hour to finish.
They qouted me $ 80 something dollars (only reason I went) over the phone, when I check out my total was $ 102.
They take my filter out and inform me that whoever changed it last, put the wrong size in and just shoved it in there. I informed mike it was one of your people who shoved the filter in there. Since I did not want to buy an air filter from them again they left it on the floor mat.
I come to this pep boys for most of my car troubles. I have bought tires from this location as well as getting my oil and tires roated here regularly.
Well this is the LAST time I will be going to pep boys.
I encourage you to go elsewhere.

Went here for a simple oil change.
Did they change the oil quickly? Yes. Was it reasonably-​priced? Yes. Did the big guy at the front desk awkwardly try to pressure my girlfriend into buying new tires by playing the I’m-just-looking-out-for-your-safety-Oh,-and-I-know-just-the-place-to-get-new-tires trick… while I’m standing there?! Yes.
Luckily she’s not easily tricked, and we’ll probably save ourselves the inconvenience of this guy by going somewhere else next time.

I used to come here regularly when this was Big 10 tires before Pep Boys bought them out. The Big 10 Tires folks were always friendly and helpful. I had used Pep Boys in other location in the past and was not very impressed. It seems that the bad service Pep Boys culture has replaced what used to be at Big 10.
I brought my vehicle in for an alignment, tire rotation and oil change. I went to pick up my truck and while I was in the process of paying the guy checking my out took a call, didn’t put them on hold and proceeded to talk to the person on the phone while I stood there waiting for my receipt so I could leave. He finally picked up the receipt he printed while he was still talking on the phone, tried to staple them and the stapler got stuck so while he’s still on the phone he hands me the receipt with the staple pointing out. I go to my truck and immediately see that the tires were not rotated. I come back in and say my tires were not rotated. He looks surprised and asks the tech that did the work if he rotated the tires. This guy says, no, you need new tires. I would have been nice to know this before I paid and left and before I had someone drop me off and leave. They didn’t even care to mention that I needed new tires or anything, they just said it was company policy to put the tires that are worn the least on the back. I’m fine with that, but you would think they would tell you that before you come pick your vehicle up. You would also think that the could take 5 seconds and ask the person calling to hold please and finish your transaction before making you wait while they talk to someone on the phone.