Shiloh Valley Overlook

I have lived here for three years and unfortunately I am stuck here till my lease runs out because of the ridiculous prices. The staff is a residents worst nightmare. They are sarcastic and rude. They do not care, they bad mouth each other, and they are constantly changing. The rules are WAY too much, I am an adult and apparently I need a pool pass for myself and one friend… that is unless my husband wants to come and then we are just out of luck. It takes forever and multiple phone calls to get something fixed. The appliances are old and decrepit. The trash that we pay for is ALWAYS broken, the gate is always broken. They claim to be a pet friendly apartment complex but the grounds and apartments are covered in fleas, I have had three separate units here, and the dog areas are parking lots away from the apartment when there are perfect spaces behind the buildings for dog areas. I am physically handicapped and I have told them countless times that I need somewhere closer and they have done nothing except yell at me when my dog goes somewhere closer that I can get to. I have had issues with a neighbor making false complaints repeatedly about me and the office has threatened me with fines for something that someone else has told them. So I guess if you don’t like someone that lives here call the office! Fines for everyone! All in all it is not a good situation. I stayed here and sucked it up way longer than I should have. Don’t make the same mistake I did. BEWARE.

DO NOT MOVE HERE!!! The office staff is different every month and the staff is rude. They want their rent on time but can’t come fix anything when you call. Still waiting on them to come fix an issue I called about in November! I had some packages delivered from Fed-​Ex/​UPS and for whatever reason they delivered the packages to the front office. (That’s a whole different review) I looked for one of the packages for almost a week had I not received a delivered msg from UPS I wouldn’t have known to check on the other package, low and behold the office had been holding on to the package for the entire week instead of contacting me to say they had my packages, my daughter ended up getting her bday gift from her dad 4 days later. Ppl have pets that they walk and let poop all over the freaking place, there isn’t much space here for me to take my daughter out to play but you honestly can’t from all the dog crap! I can’t stand the parking, the gate is always broken and I am not sure what I am paying for b/​c it’s nothing like advertised and there are so many college students, the ones that live below me are so disrespectful I have decided that when I think they are asleep I’ll conjure up just as much noise as they do!!! This place sucks!!!

I struggled with how many stars I would give Shiloh Valley Overlook. I lived here for one year and looking back, truly loved my small cozy apartment. It was my first out of college and I put a lot of effort into making it feel like home.
However, I would not recommend Shiloh Valley Overlook to any of my friends. It’s a shame I would say this, because I never really had major issues with my apartment. I did have issues with management and the other tenants who live here. The turnover for the staff at this property is a little ridiculous. Within 1 year, they shuffled through 3 Community Managers. It’s incredibly unorganized to a point where they couldn’t find a copy of my lease. Their employees are also VERY rude. They really don’t seem to care too much about the whole «tenant experience.» In fact, Pegasus Residential states on their website that the employees come first, not the customer. Not sure if I like that customer service.
The tenants here are a reflection of the management staff. It’s not uncommon to find college parties, beer in the parking lot or children in the parking lot messing with your cars. I once called the main office for a noise complaint and they sent their community noise manager to my apartment to talk to me in which she informed me that there was a drug problem in the community.
To top things off, I had the hardest time getting my security deposit back from this place. They were a couple days late (state of Georgia requires you to return your deposit back within 30 days), but at least I got my money back. It was a fight though. I had to contact the corporate office just to get the process rolling for me to get my security deposit.
Just think twice before you sign a lease here.

I would advise anyone not to move there because once you sign that lease you have to deal with overbearing property managers (they change property managers every month). Pegasus Residential is very unprofessional and they will lie to cover up problems if you had an issue that would make them libel and cost them money. Property Maintenance are very overbearing also.
They pop up at anytime to do many unsheduled task intterupting your Quiet Enjoyment. They bang on your door as though they were The Police, There are many large pets as residents at Shiloh Valley Overlook.
Dog shit all over the place. Dogs run amok on the property and The Property Managers does nothing about the filth. Do not move to Shiloh Valley Overlook.
They beautify the property with flowers and mulch all year round but they could care less about fixing repairs where it means the most and thats inside your apartment. Shiloh Valley Overlook is a terrible place to live.
They also have a Mold/​Mildew problem that they dare to rectify. DO NOT MOVE THERE. THEY ARE THE PROPERY MANAGERS FROM HELL. ALL OF EM.

I lived here for a year in college and really didn’t have any issues. The apartments are definitely laden with college students, but not as bad as the apartments up on Shiloh and Busbee.
Some things I liked about this apartment:
–They kept the common areas clean
–Rent was relatively affordable
–Lots of parking
–Very quick with maintenance requests (this definitely sets them apart from other apartments)
–Convenient to Barrett Pkwy and 75
–Close to Kennesaw Mountain, KSU, and the mall/​shopping
–Trash and mailboxes were convenient (they’re right by the entrance/​exit gates).
–Very spacious apartments
–I felt safe when I lived here
–Although typically «college student» apartments, there were plenty of out of college singles and families with kids. While I was there, there were never any loud parties or anything of the sort.
Some things I didn’t like:
–Leasing staff was fake and difficult to work with
–Walls were paper thin (expected)
–No character and in the suburbs
–The carpet they have has a high pile and is impossible to clean
–They have lots of rules (both a pro and a con)
I lived near the interior on the buildings so I really didn’t have an issue with 75 noise. It’s up on top of hill surrounded by trees, so the noise level is really as bad as it seems it would be.

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************* Apartment Profile for Shiloh Valley Overlook **************
Yes No
Accepts Dogs up to 35 lbs [X]
Washer Dryer in Unit [X]
Secured Access [X]
Access to Shopping/​Food/​Fun [X]
Insane traffic on weekends [X]
due to said shopping/​food/​etc.
State of the art fitness center [X]
Attentive and courteous staff [X]
Thick Walls [X]
Snotty college kids [X]
A malfunctioning gate [X]
Notes stuck on your door for [X]
new policies every other month
Makes you wish you lived in Atlanta [X]