Steak ‘n Shake

The manager argued with the staff loudly and unkindly in front of the customers multiple times. She also gave out wrong change to multiple customers in front me me while I was waiting to pay. Our waitress was fine, but the unprofessional tendency of the manager really put a damper on our visit.

So I’m guessing this place never gets orders right! I went in for the first time to try it out, decided to walk in and order. There were two different people that had there orders wrong multiple times. Another customer ordered before me and I got my order before them. Thankfully my order was quick and correct BUT my burger was put together sloppy as hell; explains the quickness, AND as I was eating my burger there was a piece of wrapper still in there. A damn wrapper! Not sure if it was from the hamburger meat or cheese! I was so disgusted and pissed off!!! I called in and the mgr picked up! I explained and he apologized and said he would get another mgr to call me back Tuesday and get a full refund. What a first time experience! I will definitely not be going back to that location if I ever decide to go in the future.

Took 30 minutes just to get our drinks. Asked literally 7 times for silverware, even after the food came. Food served cold. Server never came back after that, had to ask manager for refills. I love Steak and Shake but this one struggles even when it isn’t that busy. Just go to the one in Roswell.

We stopped by on our way home to Nashville. My husband ordered a salad… nothing special… just a plain salad with an order of fries. I ordered the shooters. After waiting 45 minutes, his fries and my shooters (sliders) with fries, came out… COLD!!! Meat was dried out and cold and the buns were hard. He never got his salad. We had the salad taken off the ticket because we never received it. Absolutely rediculous excuse for a restaurant! We will never go back. This place must have HORRIBLE MANAGEMENT! PATHETIC!

I’ve tried and tried and this place just can’t…will not… get it right. I would stop by for coffee and breakfast tacos around 7:30ish and the parking lot and drive thru would be empty, but the service was always slow and it took them forever to come to the speaker to take orders. No consistency in the food and one morning I was served cold coffee, I mean my spenda would not dissolve in it.
Come on guys… Do Better!

I was just blatantly ignored along with 2 other cars while attempting to order through the drive through… When I didn’t hear anything through the microphone, I pulled forward to the window and waved at a female employee, who saw me and walked away. I have been working in the restaurant industry for 4 years and that is inexcusable and terrible for business. I left and saw the two cars behind me also leave without any acknowledgement by the staff.

Last night, after we enjoyed ourselves at Brunswick zone for a while. We all decided to go here for a late dinner. Only after standing around for 20 minutes and having to get the attention of a waitress did she finally bus one of the many tables with dishes still on it and seat us. We then continued to sit for 10 more minutes until she finally brought our menus, and she never asked for drinks. 20 minutes again rolled by and we were ready to order our food since drinks were apparently out of the question. No one came to check on us ever. So we decided to leave and let others know the ridiculous wait time for sub par food. I had been to this establishment before and both times have left a bad taste in my mouth. My advice to you, don’t go here if you are on a time sensitive schedule. However, if you enjoy waiting for hours on end for lukewarm food, then by all means, go here.

Was very friendly to the white people but not as enthusiastic with the black customers! I want go here agin ever!

Should have known to stay away after I was given rock hard avacados in a food item I paid like 6 bucks for was so bad i filmed mw trying to stick one of their plastic forks into it, which was impossible… just got back today and this is really inexecusable, got a bacon sandwich with what looked like 1 piece of the kind of bacon you buy at the store that is microwavable torn into 3 pieces… must have been payback for spending $ 30 at their resteraunt and making the staff make me 5 burgers and 2 shakes… which I paid about $ 5 a piece for… they stole my money basically, wanted a shake without dark chocolate in it but it has it anyway, my Wisconsin buttery has a small… very small few onions throw into the bottom of the burger… wish I would have taken a pic of the bacon burger too… they stole my money. If your on 41 and thinking of stopping at this place and goto Acworth instead. If any of the staff that screwed me over are reading this then congrats, you have stopped me from coming to this store ever again so you won’t have to make my large orders. Wish I could give 0 stars.

I had my first milkshake from here. It was delicious! We went through the drive thru so there’s not much to say. It was efficient and good. I’m pleased.

The drive through is slow as molasses!!!

I came here at about 3AM on a Thursday night, ordered a bacon double with cheese with NO mustard and fries but no drink at the drive thru. They forgot my fries and still put mustard on the burger. Luckily I had some frozen fries I could heat up at my house and used a piece of bread to replace the mustard soaked bun. What if I had a mustard allergy? This order would have been completely pointless. How hard is your job really guys, come on.

Five stars for Tabitha. Service with a smile during a storm of customers on a Friday night! Great Service n Great Steak Burgers.

The woman at the drive-​through was really friendly while taking my order at the drive-​through, but when I got to the window to pay the manager kind of struck a nerve. I used to work in food service and one of my pet peeves is when someone collects money or any form of payment with the same gloves that they are touching the food with. It just defeats the purpose of having gloves on in the first place, due to it is supposed to protect your food from getting outside germs on them. Now I see why they get the kind of reviews that they do. I wanted to give them the benefit of the doubt but if the manager there is not practicing proper sanitation then I’m quite sure nobody else is either.

Very busy day. I’ve been waiting for to be seated for 25 minutes just that too packed and people were just sitting there and chat chitting like they didn’t see people who are waiting to find seated.
Service was ok — taking forever, losing my patience to wait for my order.
Food was good. Very hot and fresh. One negative was putting too much pickles, and I had to get rid of my burger.
All I can say it’s packed it causes in that restaurant was too hot.
But anyway, I don’t know if I would come back there again. I’ll willing go back just one more time. I give this 4 stars — just because of service.

I love the oh so very «healthy» food at Steak ‘n Shake! But when it comes to the service at this location, the service is terrible. I have been to this location 4 times in the last 2 months. Today made the third out of 4^th time it took over 10 minutes for them to pay any attention to me (and I sit at the bar, RIGHT THERE BY THEIR CASH REGISTER!).
Oh well, my heart thanked me when I left before ordering today.

I’ve always had great experiences at Steak and Shake. You’ll always get cheap, delicious burgers. They’re extremely juicy but there’s definitely a high fat percentage in their beef, so only come if you’re not health conscious!
I’ve never been a huge fan of their fries as they’re very really skinny and short, so they seem very inauthentic.
Overall, what’s more American than a greasy burger and a shake in the side?

Ordered online to pick up in the store. My confirmation stated that the order would be ready in 10 minutes, and it was ready as soon as I arrived. The man who gave me my order was incredibly kind and cheerful despite it being 6:00 in the morning! Restaurant seemed clean too.

Agree with other reviewers that this is a poorly run location of this franchise. Very, very slow service from everyone we interacted with. Also this is the dirtiest restaurant I’ve ever been into-​period. Grease marks all over the booths, glass and the floor was beyond gross with dirt and food.
Avoid this location! You have been warned.

Absolutely the worst Steak & Shake I’ve ever visited. The server was nice but Failed! I told him twice I had a to go order. We ordered our meals then I said I gave a to go order that I want when I am ready to leave. Do you want it now or later. He said now. 1^st clue. I’m ordering a new meal and shakes after initial order. Ordered a salad and 2 small shakes «to go at the end of our meal» I expressed. A little less than 10 mins later he comes with a salad in a to go bag.
Apologizes and asks if I want it under a heat lamp until I’m done. I haven’t even received my eat in meal. No I don’t want my cold salad under a heat lamp for 30 mins. Told him to forget it and take it off. He didn’t get that I wanted it fresh.
Not 5 mins after he comes with 2 shakes in glasses to drink there. I was annoyed. Thought I was on candid camera… Still no meal that I intended to eat there. I told him this is ridiculous! That I specifically order a salad and 2 shakes to go & he brings them before my eat in meal. He says there must have been some kind if miscommunication. WTH? Go away! Get me your manager.
The manager tried to make it better but I was annoyed, I felt the server never listened to me. Inside was not busy. Maybe 7 tables of patrons.
Then received a dry mushroom burger. Was ready to leave. I have raved about Steak & Shake untill this visit. Go somewhere else. Unpleasant !!