Best Buy – Kennewick

This Best buy has been very helpful, the Geek Squad is knowledgeable & helpful. I have always had a good experience whenever I have been there

Was looking f or a specific new release CD and to my surprise, they had it. Delighted, I bought it. I didn’t have the amazing experience as another Unilocal reviewer who found a camera lens costing $ 38,000 for only $ 24,000 but I feel like I received an acceptable deal.
Even though Best Buy seems to be going the way of the albatross, I’d stop at this one again for sure if I were in the area.

Didn’t enjoy my experience with Geek Squad. I did however have success with a local guy, as have many folks I have sent. He is smart, saves you money and is trusted to work IT for several businesses locally. His name is Paul. Contact info:
Ironclad Computers
520 S Larch St, Kennewick, WA 99 336
(509) 948−9797act info below. I reviewed his business before. Hope it helps.

I’m a fan of Best Buy. I’m not always a fan of their prices but they have a great selection of pretty much everything electronic that I love to have (once I hit that Powerball). I will say that when you come in to any Best Buy, you will be asked if you need help, but it’s a toss up whether it’s a snarky person that obviously doesn’t want to be there, or the person that loves their job at Best Buy. If you get the latter, that person will bend over backwards to help you find EXACTLY what you need. The reason I’m giving them 3 stars, is because unfortunately I’m usually running into the individual who must’ve grown up Amish and has a disdain for anything electronic. But… I’ll be back.

I was actually just surfing around looking for a replacement point and shoot camera when I happily stumbled upon the sigma zoom lens. When I saw that it was $ 38,000 I knew I had to have it. But then I saw that it was on sale for only $ 24,000. Oh Joy. I ordered two of them. For only 20 grand more, I now have two 100 pound lenses. They fit nicely on my old $ 50 Pentax SLR.
I tried this lens while shooting birds at Yosemite but the park ranger called the SWAT team on me because he thought I was trying to bazooka the wildlife. End of trip.
I needed a crowd photo for my art director but four cop cars drew down on me because they thought I was trying to fire a missile at pedestrians. End of shooting session.
I finally was able to use this lens to break down the front door to my home because I locked myself out the other day. It broke the door down nicely but unfortunately, the lens shattered in the process. It’s a good thing that I purchased two of these.
In short, if you are looking to pay over 100 times more for a telephoto zoom lens instead of a point and shoot zoom camera for a little under $ 200, this is absolutely a steal at $ 24K because you’re saving $ 10K on the purchase. Oh, did I mention it’s free shipping on this item?
The downside is that I can’t keep this lens in the house because it scares my children and pets. But so be it, I love this lens. [#]

The layout of this Best Buy makes it super cramped and hard to get to customer service or geek squad without climbing over the folks trying to sell phones. The service I received was great but it seems like they need more people. Had I been one of the poor gentlemen in line behind me, I would have been frustrated with the long wait. Overall the store seems just ok. I’d hate to be there when it’s crowded…

Went to best buy to look for a tablet. staff stood around chatting while we looked. had to go get someone to help. after purchase there was no thank you or appreciation of any kind. worst customer service I have experienced in this area. don’t think I will go back. very disappointing.

Ordered pc online was emailed said order was ready for pickup, went in to pick it up at their online pickup counter, clerk standing there talking on her phone totally oblivious that she needed to do her job «like greet», afew minutes later someone else came up took there sweet time to serve me… sorry help me !, just pure lousy lousy customer service at this Kennewick store…

I have gone to Best Buys in the Seattle area where the service is quick and the salespeople know their stuff. Unfortunately the few times I’ve shopped in the Kennewick store have been a different type of experience.
Yesterday I went in to buy a tablet. I had been reading reviews for several weeks and knew what I wanted, but I wanted to try it out before purchasing. The model I wanted to buy was one on display. It was password protected, and it took me some time to find a salesperson who wasn’t talking to a friend or co-​worker to help. When I finally did get some help the salesperson tried to talk me into buying an ipad. I don’t want an ipad. He criticized my selection, telling methe tablet I wanted was slow and would get viruses and the ipad is really the only tablet that’s any good. He insisted that I don’t really need the apps that I use every day.
If I wanted to buy an Apple product I would go to an Apple store. I go to BB for the selection of other products.
I ignored the Apple promotion and asked if they had the tablet I wanted in stock. Of course they didn’t have it in stock. They didn’t even offer to order it for me. This is the last time I shop at the Kennewick Best Buy.

Worse Best Buy I’ve ever been to. Staff just stood around talking. We were looking to buy a new Mac computer but the guy never helped us. We will be taking our business somewhere else.

I really wish I read the reviews on here before I bought my new cell phone last month. First off, the guy lied straight to my face after asking him twice if I will lose my monthly discount if I get a new phone with them and renew my plan with sprint. And of course, two weeks later I lost my discount. Instead of him looking it up, he decided lying to me would keep the sale.
I will not shop here anymore. I can get better deals through
and
. or even at target, for my new tv.

After reading the reviews on this page I thought that I would write my own. Most people only take time out to write a review if they have had a bad experience. I have yet to experience bad at this Best Buy. I have been a customer of Best Buy for a very long time and have had no trouble at all finding what I need. However I go to the same employee everytime I go in there. There is a guy named OSO that has worked there for as long as I can remember. He has helped me with many things all over the store, Washer/​Dryer, computer, laptops, portable DVD player, cameras, cell phones ect. He knows this stuff. I have shopped at many places before this and have never had the same experience. I am taking the time to write this review because last night my Step Dad and I were discussing purchasing a laptop for my mom. Her current computer is a Dinosaur. After talking to OSO he got us set up with the whole computer and all of the nessessary items and within our budget. I can’t speak for the rest when I talk about my experience but I would recommed OSO to anyone that wants that «Cheers» type experience where you want to go back because you got what you needed and you didn’t feel taken advantage of.
THANK YOU OSO!!!

Sad story here:
My husband wanted to get me an HP TouchPad for my birthday, since they were reduced to $ 99 (quite the deal) because they were discontinued. He called BestBuy repeatedly for a week before being told they’d be receiving a shipment on ⁸⁄₂₆ and would hand out «tickets» on the morning on ⁸⁄₂₇.
Since he had go into work briefly, I decided to get to BestBuy early to hold our place in line. I get there just before 9, they open at 10. I’m the only one there for a while, but within about 20 minutes, there are about 7 other people in line. All these people called and got the same response as my husband. So, we’re waiting. At about 9:30, an employee pokes his head out and says the Touchpads are all gone. They handed out tickets to a line of people at 3am. WTF? 3AM. Had we known they’d be there passing out the tickets at 3am, we would have been there. They open at 10… why were they there at 3am? Why wouldn’t they mention that on the phone? Kinda sketch. Our guess is that the employees told all their friends and family just what time they’d be handing out the tickets. The rest of us were clueless.
I suppose this means we’ll be getting an iPad, and not from BestBuy either. For computers, I’d recommend Costco, anyway. You get a better warranty (2 years) and a better price (I saved $ 300 for the same model). TV prices are also better at Costco.
UPDATE 7÷19÷2014:
Three years later, I haven’t been back. Eff you, Best Buy. Can’t wait till you go under!

No. Absolutely do NOT buy here unless you are in an absolute rush to get your product, like, that same day. Best Buy Stores have been hit hard by the online buying market, and they’ve had to trim stock and jack up prices to maintain their physical location.
Seriously: a hard drive crash had me looking for a drive FAST. Best Buy had me cornered, and I paid for it. I could buy the identical drive on Best Buy’s online store for $ 15 less.
Basically, there will be about a 20% markup at their physical location. Here’s the plan: go here, see what you like and what feels nice, and then go home and ORDER it!
There are also very reputable websites around that will give you even cheaper deals.
is excellent for computer-​related, while
is good for photo & video.
Their geek squad is underwhelming. I knew more about DSLR cameras than their professional camera guy. Too bad!
Shopping at Sears revealed slightly better big-​box deals. There’s better to be had.

It’s been ages since I’ve been here. I needed an iron and so I thought they’d have something here. (they did but the two irons they had were in a teeny tiny little corner and virtually invisible).
What happened to Best Buy? It used to be the bees knees back in the day. It just seems smaller now.
Perhaps when I get my 4D/​holographic TV with smell-​o-​vision, I’ll make a stop here, but until then… I’m fine, sir, just fine.

My mom worked at Best Buy for 10 years in Salem and we just moved up to Kennewick so we though we would check out this store just to see what it was like. The one is salem was really big and had a ton of products but the sales people were ridiculous and customer service was horrible. WELL it’s exactly the same at this store. But first this Best Buy is so much smaller and the store seriously looks so empty. When we walked in we couldn’t believe how plain the store was and there was just not enough product in the store and the layout is really awkward. Also we were greeted by the guy at the front door with a «hey’. That is ALL that he said was hey and not one other person asked us if we needed help with anything. Isn’t that your job?

Had to return a camera that I bought a month ago and unfortunately the store warranty is only 14 days. The clerk in customer service sent me to Geek Squad and said sometimes they make exceptions and just exchange. Well no exchange for me, which is unfortunate because it’s the holiday season and a camera does come in handy, especially when family members are coming to town! The manager kept asking when I bought it and that leads me to the assumption that he has the power to override the exchange. This is my assumption and I’ll not hold it against them (Too Much). Maybe it’s because I have tattoos! Oh Well…
They sent my camera off to SONY and we’ll see what happens!

Coincidentally, my 8 track player, VCR and Atari gaming system broke down in the same week. In search of a local vendor to replace them, I targeted Best Buy. Sophisticated electronics, after all, can only be handled by the best.
Passing through the front door, I could sense that this was going to be an «otherworldly» experience. Immediately, the din of the electronics disarmed my brain long enough for the sight of HDTV’s to overload the circuitry responsible for keeping me upright. Turns out, I fell to the floor breaking my VCR/​8 track player, waking hours later with a menacing headache next to a DVD box set of «That 70’s show» and a refurbished PS2.
This story is, of course, fictional. Just like notion that sales people at any large chain store know their products. Much like the Easter Bunny and Santa Clause,
Unlike the cannabis enterprise you are running from your mom’s basement, the compensation package at Best Buy is not commission based. Basic economics, for those who live in the real world.
What Best Buy does provide for the technology-​obsessed junkie is access to an oasis of competitively priced electronics unrivaled by anyone, anywhere. You can caress, fondle, grope and even purchase the newest gizmos for hours a day, even on Sunday.
Take the first flight departing fantasy island and give it a go. If you arent transformed into an alternating current possessed Zombie looking to drop some serious cash, seek immediate professional help. Or you can smoke some of your «inventory» and drift off to a place where they pay people minimum wage to know details about products that are obsolete after only one year.

A bunch of incompetent kids, with no adult supervision, are salespeople there. Have no clue about what’s in store, what can be done or not, they set up picking up appointments when the products are not available, etc.
In summary, not recommended at all.

oohh man what a bad deal
I got my computer here. I needed one badly as mine had crashed.
Somehow no one mentioned my word package was a 16 month trial. and so after that time is up. I get all these messages to update and buy it by putting my credit card into the internet.
SURE THING
also that glitch also incapacitated my printer; so it doesnt work either
on second thought I go to 1.