Ross Dress for Less

I went in to browse with my 10 month old son. The store itself was a bit messy but not terrible. I used a cart so that I could shop and my son could ride in the basket. When I went to the dressing room I was told I could not take my cart back with me. I asked if I could go into a handicap stall with the cart so my son could sit in the cart. I was told no. I pushed my cart to the side and had to sit my 10 month old on the floor while I was trying things on. Well like any baby he was crawling all over the place, going under the door, etc. I wished there was something I could sit him in or if I could have just brought back an empty cart with me. The girl that was checking clothes at the dressing room was a bit rude when I came back out and at that point I asked to speak with a manager. The manager was very nice, however, I don’t think she genuinely cared about the suggestion I was making. I was pretty upset and decided to leave.

I purchased a wallet here. Put my items in the wallet and felt I didn’t have the room I wanted. Tried to return it and they said it was «used». I told them they would lose my business forever and they didn’t seem to really care. How absolutely ridiculous they wouldn’t take back this item. I’ve returned worn and washed clothing to Fred Meyer and they didn’t even question me. The store was loud, carts were scattered everywhere and there were at least 15 people standing in line. Have you no pride in your business?!

Defenently need a new manager this rude mexican guy that thinks he knows it all was screaming at this nice family that was sitting on the furniture lol like seriously this isn’t furniture store this is Ross for Gods sake! He needs to go back to training he obviously doesn’t know what he’s doing talks down to people rude ass unprofessional 1 star is way to many for this store.

Great store great prices service was a little on the slow side though. Thank You Ross :-)

Gah I’ve never hated something so much in my life.
It’s loud, obnoxious, crowded, messy… everything you’d not like about a store all crammed into one horrible twisted world.

Ross always has great deals. i found the most beautiful décor for my apartment here, you could not beat the prices. not only do i buy décor but clothing, yes it might be a hassle since it is first come first serve, but you sure do find some cute things. i buy work closes there and casual clothes for all different occasions. and dont get me started on the shoes. if you look at the right place at the right time you will find affordable/​cute shoes… most of my heels are from here.
LOVE IT! they will always have my service.

Ross is officially worse than goodwill. The store was even messier than before, and I didn’t even know that was possible. There were piles upon piles upon piles on displays, not even organized, tidy piles. It looked worse than a thirteen year old’s bedroom after a week-​long slumber party with 5 rowdy friends.
The aisles are closer together than they were at my last visit, yet contain no enticing merchandise. Nonetheless, I was in for a specific kitchen supply I knew I’d seen there before and was too cheap to buy anywhere else. Grabbed it as quickly as possible and made my way to the line. I was behind five or six people, some with children they allowed to run around like they were at a freakin’ playground. One person proceeded to yell from the line all the way back to the Kitchenware aisle to direct someone to grab something for her. I mean, seriously, quit screaming in my ear and walk your ass back there and pick it out yourself. I almost stabbed a bitch. That’s how Ross makes me feel.
If you have the means, spare your sanity and shop anywhere else.

I just moved to Kennewick a couple months ago and the Ross here is the worst I have ever seen. I ended up walking out of the store and stopped looking around because I couldn’t even really look through anything because there was crap ALL OVER THE FLOOR. Shoes were everywhere, clothes were all over the place and not in the right section. The isle where they have dishes and random things was a mess. You can’t even barely find what your looking for. I just can’t even believe the managers allow the store to look like complete trash. I mean do the employees even do anything? I’m guessing not. I saw so many snobby employees just walk right over or by the items thrown on the floor and not even try to clean or pick things up. Also there was one cashier and a giant line and it’s like that at all Ross stores I’ve been to.

I love discount stores like Ross, Marshalls, TJ Max, and Burlington Coat Factory; however, this Ross location is consistently the absolute worst. Ladie’s lingeries is mixed in with the men’s underwear, gourmet foods like truffle salt and pomegranate syrup are in the bath and body aisle, toddler clothes are in the men’s jeans section, the perfume and cologne are in the pet section mixed in with shampoo, some of the candies are half eaten, DVDs are open, and the list goes on. They need a new manager or person in charge of the store organization. And tell the Loss and Prevention guy in front of the store that he can quit because I wouldn’t steal anything from this gross, dilapidated, outdated, messy store.