What a delight to have gone to this restaurant. Servers were so friendly and accommodating and the food was served hot and tasty. The only thing I would have liked would have been a better dessert menu and I am a sweetaholic. :-) I would recommend this to anyone wanting a casual meal. Oops almost forgot to mention my delicious Lemon Drop served in the ice glass!
Brent T.
Évaluation du lieu : 1 Kennewick, WA
So i ate at Hop Jacks 2 nights ago… Went in and the wait staff was good… But when I got my food it was totally over cooked. When i sent it back i was sitting close enough to be able to hear the cook loose his mind . With fuck this and fuck that customer and so on… When i got my food back I inspected to find what looked like someone had swept the floor and put it on my burger… I found out the cooks name that night was Eric … I vow to tell everyone i know not to eat there until that cook is replaced… I give this place a Negative 100 stars…
Moseph M.
Évaluation du lieu : 3 Pasco, WA
The french fries were not good. Okay food. Best part was nice cold beer. Staff was okay. Felt very scripted. Not the customer service I enjoy and expected better food.
Sarah P.
Évaluation du lieu : 5 Yakima, WA
Great food! Awesome service! We visit here at least monthly on our way through Kennewick!
Kari L.
Évaluation du lieu : 5 Kennewick, WA
Loved the SERVICE! The food was excellent and the entire staff worked to make our experience awesome! We will be telling other families!
Ty B.
Évaluation du lieu : 2 Bountiful, UT
Beer was great. BLT and A sandwich was OK but lacked a good quantity of bacon and avocado. Fries were soggy.
Carl C.
Évaluation du lieu : 5 McKinleyville, CA
Some of the best customer service I’ve ever had. Pretty good food, nice atmosphere. Salad could be greener but burger was on point. House ipa was solid. I definitely recommend this spot.
Zach C.
Évaluation du lieu : 1 Kennewick, WA
Absolutely the worst experience I have ever had. Waited for over an hour to be seated and had 2 groups ahead of us get sat down. I recommend NEVER going to this place. Thankfully I had a gift card so I didn’t actually waste any real money
John K.
Évaluation du lieu : 4 Auburn, WA
This was our first visit to the new Hop Jack’s in Kennewick. I’ve found them decent over in the Puget Sound area, so I recommended to my Tri-Cities family that we go there for dinner. I was not disappointed. The food was good. I have the spicy chicken and cheese sandwich and it was excellent! The server was great! She knew the menu, admitted she didn’t know beer but then asked the bartender and gave me some tastes. The beer I chose was excellent(I admit I’ve had it before); Topcutter by Bale Breaker in Yakima. All in all a very nice night out.
Brooke W.
Évaluation du lieu : 5 Hood River, OR
We love coming here! The beer is so cold and the service is ALWAYS on point. I recognize some of the servers and management from the Red Robin(which is not at all what it used to be!) The grilled cheese sammies, burgers, and Mac and cheese are all worth it.
Brad M.
Évaluation du lieu : 1 Richland, WA
Disappointed that the turkey burgers are frozen. Eaten here half a dozen times and it’s never really that great. Food is 5⁄10. Service is a 4⁄10. Ive gotten both the dips, which weren’t anything to be excited about. The burgers are ok. 1-star because I needed to grab lunch during my hour break. Told the waiter was in a rush. 45 minutes later I got my food… Did I mention I took lunch at 3pm? It wasn’t even busy! The Richland Jacks is much better!
Justin H.
Évaluation du lieu : 3 Richland, WA
Let me start by saying I appreciate what Hop Jack’s is. If you are looking to not be offended and have a completely neutral experience, this is probably a top ten spot. They seem to be extremely consistent as well. The staff is pleasant. It is a good place to gather and have some greasy apps and a drink. It is the restaurant equivalent of Toy Story 3, one of the most OK things I’ve experienced. The burgers are above average, and a little on the greasy side. The fries, tots, and chips all seem soft and bland. This review would be a full star higher if the side situation was a little more promising. I also appreciate that there is normally a place to sit. There are options for vegan/vegetarians. I’ve tried the vegie burgers and they are not bad.
Daniel P.
Évaluation du lieu : 4 Heppner, OR
Pretty good. Great burgers. I took one star away because they ran out of wheat beer and the place is kind pricey.
Kim M.
Évaluation du lieu : 4 Fresno, CA
Black and blue burger was amazing! Prices are a little high but food is good. Make sure you have time there is a little but longer of a wait than I expected. Street tacos my friends ordered looked good and they enjoyed them.
Irene S.
Évaluation du lieu : 1 Harriman, TN
Poor Service. I was seated quickly next to the hostess station. The waitress brought water to the table and then spilled it on me. She then went to the hostess station to chit chat. 15 minutes later she still had not come by to take our order so we left. I was not impressed with the beer menu. For a place named hop jacks you would think they would have more beer to choose from. I will not be back. I will stick with Red Robin and Bob
Lasharria W.
Évaluation du lieu : 1 Richland, WA
I ate at this location yesterday and it was horrible… first thing my food was ready and it sat in the window for ten mins before somebody brought it to me server were reaching over it to grab there food… second thing when I did get my food it wasn’t even hot do I asked for fresh fries and I watched the server grab a basket already sitting in the window… third thing my burger patty was ripped to pieces under the lettuce and cheese and when I asked about the burger the server told me it’s cause there hand pressed I will NEVEREVER go back to this location the richland location is hands down a better restaurant
Melissa D.
Évaluation du lieu : 4 Kennewick, WA
When I got there they set me back in a corner area not a very comfortable corner area asked what I would like to eat I told them it didn’t take long for the food to get there the tater tots a little crispy to crisp trying to fork them they just broke in half but it was tasty and the hamburger and the sauces were wonderful I’m amazed. The waitress after she explained that she had a table that move to the opposite end of the restaurant that was why it took her so long to get back to me and then she had other customers in between she’s very polite very apologetic and I was pleased by time I left the restaurant I was comfortable and I only ate half my hamburger so that was very fulfilling meal
Luke M.
Évaluation du lieu : 3 Seattle, WA
This place has a fun vibe and was packed when I went with my dad. I would probably return just for some of the local beers on tap and the relaxed atmosphere but the food was just so-so. My dad had a macaroni dish and was pretty excited about it but it was pretty average. I ordered a veggie burger and I have no idea what they did to it, but I couldn’t even bite through it. I had the waiter try to push a fork into it, and he couldn’t. They were cool about it and took it away without charging me but didn’t really go the extra mile to help me find something else to eat from the menu. Not a real vegetarian friendly place, which is fine, but for that reason I probably won’t go back for dinner but would definitely go back for a pint or two.
Tee D.
Évaluation du lieu : 4 Kennewick, WA
Service, service, service! Was there last week and order was very slow. They are new and are doing a great job, food was great but service was incredible!!! Will return soon, and am sure they will get the fifth star.
Leanne P.
Évaluation du lieu : 3 Kennewick, WA
Hop Jack’s is a fun, family-friendly place. Nice to have another option in South Kennewick! Pros: *Friendly staff and good service *Great kid’s menu, the grilled cheese was better than my adult entrée! Yum! *Happy hour has some great drink and food specials *Kid-friendly, clean booster seats! Cons: *My chicken noodle soup had a funky metallic taste. Maybe it was overly salty? I couldn’t eat more than 2 bites of it.