Jimmy John’s

This is the best jimmy johns in the world the food is good the staff is awesome! I love them!!!

While I usually enjoy Jimmy John’s food, this franchisee left me severely disappointed and I would not recommend them. We ordered two sandwiches for delivery, both quite simple. One was to be an ‘un-​wich’ which is an option offered. The ‘freaky fast’ delivery cannot be called fast in any sense of the word. Not only this, but we had to wait through this delivery time twice due to their error. A manager said it was a «common mistake». which translates to ‘It is common for us to provide bad service’. Terrible. Shame on these people. The delivery driver was nice.

Freaky fast? Not really. We order lunch for work people in the hospital all the time. The best service and quickest delivery has always been Jimano’s pizza. This is the second time that Jimmy John’s in Kenosha has disappointed us. Today it was an hour and a half for our order of 6 sandwiches. Goodbye Jimmy John’s!
Hope the owners are reading this review. Kenosha is a small town. Word of poor service spreads faster than word of superior service.

Compared to the Jimmy John’s I’ve ordered from in any other city, especially Milwaukee, the Kenosha location has consistently been the worst. Sure, the food is the same but the service is terrible.
When they first opened, I called the location after nearly 45 minutes after my order to make sure it was on its way (since I’ve always been used to the «Subs So Fast You’ll Freak» motto they advertise). The girl assured me that my order was en route, so I thanked her and said okay. Not even 5 minutes after hanging up with her, the manager called me back with an attitude to let me know that it was NOT closer to the 45 minutes I mentioned, rather only about 35 minutes since I ordered. Really?
I didn’t order from this location again for about a year, hoping that by then turnover may have filtered her out. Although I never dealt with her again, each time I call I experience problems with my order. Whether its having to repeat EACH piece of information asked of me more than twice (not exaggerating here), or my order being wrong, or the employee firmly insisting they don’t carry a particular kind of soda that I’ve ordered from them EVERY single time… it’s just ridiculous.
I understand it can’t always go perfectly all of the time. But it can’t go wrong all of the time either, and in my case it has! I would use the online ordering system more, but I’m on the go most of the time and would like to think it’s easier just to call it in.

Yes. Finally decent food in Kenosha. I used to eat here on a semi weekly basis while being in Pleasant Prairie on a job. The place gets packed during lunch, but the sub creation time is quick. The staff is really cool and friendly. Prices are really good too. Mmmmm number five minus cheese and mayo how I miss you!