Panera Bread

Waited 45 mins for my food. Finally got sick of waiting went up and complained. I saw about 20 people get their food before me. They refund my money but they still gave me my food and still managed to fuck up my order.

Absolutely outstanding customer service. I ordered breakfast for my coworkers and myself this morning. One of the orders was wrong (nuts in an oatmeal for a person with an allergy to them). I called and Alex the manager went way above my expectations, since none of us could leave to go back and pick up the corrected order, he personally delivered it to us along with a yummy pastry as an apology. Thank you Alex!!!

Got the Asiago steak sandwhich and it was poorly put together.
A few miniscule pieces of meat and the whole thing was so dry I almost choked to death. Ask for extra horseradish sauce, or make sure you are sitting close to someone that knows the heimlich maneuver.

No more French Onion soup!!! Have you lost your mind!!! Portions decent for once. However, froze our butts off… why is the air conditioning blaring in October? Also, nothing more frustrating than needing a table at noon on a Sunday to see every booth occupied by some old lady reading a book or single executive working on a computer. So here we split up at a couple 2top tables… come on people… go to a library or Barnes and Noble especially if your not eating

Called tonight to order two salads, they don’t take orders over the phone. They have a drive thru, why not. Very disappointed, now I know why older people don’t like all the inconsistency. Looking for a different restaurant. We frequent the Panera’s on 75^th St. What a shame.

I have to say that Panera bread in Kenosha has the worst drive up service I have ever encountered. Horrible experience, just in case customers are not aware, drive up service is for customers who have a quick order, if you have a big order you need to get out of your car and walk inside. It’s a inconvenience for people who order 1 or 2 items.

Their food overall is pretty tasty, no complaints about that. The servers at the bakery seem a tad rude, but that’s not really what I’m concerned about either. I really just wish it wasn’t so horribly unhealthy while seeming like such a great place to find food that is somewhat okay for you. It’s pretty gross actually. I didn’t exactly expect it to be great for me, as it is more or less a fast food chain, but some of its food surpasses even that of a Big Mac. Disgusting.

Love Panera choices and prices! The service is good and it’s been clean every time we visit! :)

I typically enjoy some of the items on Panera’s menu and love their coffee. But I have to complain about their promo and app to order pick up from your smart phone. They offered a $ 5.00 coupon to use it for the first time. The app worked ok… room for improvement. When I tries to place my order and check out it wouldn’t allow me to enter my phone number. Very irritating! And I tried it a couple of times starting. Very annoying Panera!

I have been to Panera Bread restaurants in probably 10+ different states. It is generally a very predictable place to eat. The Pleasant Prairie/​Kenosha location is probably the worst I have visited.
I have tried this location several times. It is close to my house and I am a healthy eater and Panera has a few different healthy options. In my visits I have received the wrong to-​go order at least twice. Once I was 2 miles down the road when I realized I had the wrong soup. I have found barely warm coffee several times. When I asked if they could brew fresh, they were resistant and I just moved on. I love Panera’s egg white sandwiches and I don’t think I have gotten one that was done correctly at this location… ingredients missing, eggs not hot, etc.
But with all of this, the most frustrating thing about this location is the attitude of the staff. They are just plain unfriendly and unconcerned. Rarely are you greeted with a smile and rarely do you receive a thank you. The bottom line is that this store is poorly managed and its staff undertrained. I have stopped visiting this location all together.

The food is good as it has been for years, no fault there. But it’s way overpriced and they recently shrunk portions by at least 10−15%. We have a family of 5 and spent $ 50… FIFTY AMERICAN DOLLARS for soup, bread and soda!!! My wife was the only one satisfied with the portion. And for that money, you have to fight for a dirty table, serve yourself, and are expected to bus your own table when you’re done.
I also don’t like having a 16 year old trying to upsell me 2 – 3 times for each entrée I order.
We will NOT be coming back. Chili’s next door, Applebee’s across the street, and a Subway in 3 different directions are better values.

My major issue with Panera is… WTF was corporate thinking putting the calories and fat grams on the menus!!? Yes, on the large menus inside the restaurant. For one, it makes it confusing because there are sooooo many numbers. And two, I’m there to get my soup in a bread bowl because it’s an indulgence and I DON’T WANT TO KNOW the fat/​cals!!! If people want to know, they should have a nutritional guide handy at the register. Pisses me off. Don’t ruin it for the rest of us who want to indulge. Boo Panera!!!

Please, please wash down your tables between customers. It is rare to see anyone washing the tables at all. That is disgusting and a health code violation. I HATE meeting people there. How many people have eaten at your table before you came??? YUK!

Ok food, rediculous prices and small portions. Seemed like they were over doing the atmosphere and forgot about the customers. Messed up drink orders and we only had 2 drinks.

In Phoenix, we don’t have Panera and I have heard people RAVE about this place! So I decided to come here for lunch while visiting my friend in Wisconsin.
I’m pretty sure it is the same company that does Paradise Bakery by us in Phoenix.
It was super busy because it was lunchtime. I ordered a chipotle chicken sandwich and chicken noodle soup. Both were okay. I wasn’t overly impressed. It’s definitely better than going to Subway, but it just reminds me of Paradise Bakery which is just overpriced sandwiches, soup, and salads.

Great service at this Kenosha location! We use them often for catering for work luncheons. Consistent food quality. Can’t beat their salads, soups and sandwiches.

I love Panera *anywhere* but I had an especially wonderful experience at this one!
Panera in Kenosha was super about making sure my meal was gluten free — I did not get sick. I had the creamy tomato soup — no croutons! — and the fuji apple chicken salad. Everything was clean, prompt and tasty.
If you are in the area (outlet mall anyone?) then come up to Kenosha and eat here!