Lowe’s Home Improvement

This Lowes totally sucks! Came in for blinds to be cut. We pressed the representative call button by the cutting station and waited… and waited… and waited some more.
Sick of waiting for no one, I ventured out and found someone who said «idk I’m not good at that! I’ll find someone else for you!»
Enter apathetic 50 something dude who shows up, says «I can’t cut those, they’re not the right brand» and just disappears while we grab the right brand. He finally comes back and literally says «Here’s the situation. I’m off at the top of the hour. You’re going to have to find someone else.»
We had four blinds to cut in six minutes. Are you effing kidding me? I’m not buying it. If we hadn’t driven 20 minutes to get to this hell hole we would have walked out the door and Lowes could have kept their blinds. TOTAL BS

Does this store even care about customer service?
We recently bought a house and believe me we will be spending lots of money in home improvement. We came into the store, grabbed 8 boxes of hardwood floor and we were unable to locate the glue that the manufacturer recommends to use with this type of flooring. We asked for help and an associate told us to go back and look around the flooring aisles, we responded that we couldn’t find anything that seem right to this flooring… He answered: «well, that’s where the glue is, if you can’t find it then I don’t know where else it could be.» Turned around and left.
We were shocked!
We decided to look for the glue at a different store, where somebody could help us find the right product.
That same trip we were looking for transition strips. We only found long ones so we asked a different associate where the shorter transition strips were located, she said: this is how it comes, you will have to cut it yourseves. We said we did not have the right tool for the job so we asked what she would recommend what tool to use for the job or maybe Lowe’s could trim it for us. She turned around and began walking away towards a coworker, so we repeated the question. They both turned around and said: we won’t cut it for you, we don’t do that.
We bought the flooring but we won’t be buying anything else from them. I so wish their investor would care to send some «shoppers» to verify that customer service is below satisfactory.

Lowe’s is your everyday big-​box hardware store.
Though there aren’t any superior frills to draw people into this store, they do have four things that I’ve found particularly helpful. All the lumber is indoors, so you will find nicer pieces of wood with less warping. They offer online shopping where they will pick your order for you free of charge and it’s guaranteed to be ready within twenty minutes, so it’s aids in efficiently getting in-​and-​out and back to your project. My Lowe’s is a free card you can sign up for that will keep track of your purchases, so you do not need to hang on to your receipts. The program also remembers paint colors you pick out, so there’s no need to write numbers or brands down as it will be in the system. They also offer a price guarantee as well and will beat any other advertised price by 10%.
If you’re a contractor, they do have bulk pricing available on most building materials to help cut job costs.
The one major downside is they do not offer tool or truck rentals. Deliveries are not cheap either, unless it’s for appliances, to which they most always offer free delivery.
In your quest to «never stop improving,» Lowe’s will aid in your project accomplishments.

Visited this past weekend — to attack a lingering to-​do list — The on duty manager Tom was extremely helpful with all aspects of my visit (up to and including walking across the store twice helping me find what I needed and enlisting the assistance of two different sales clerks).
And they offer a 10% veteran discount —
Difficult (bordering on impossible) to ask for more!