Hugo Salon

This was my second time here and I had a better experience this second time. I decided to come back because it is so close to my home and it’s convenient for sure. I saw Phoenix (not sure if that’s how she spells her name) and I would see her again. She is in training but she is a great listener to what you want. She sure does have a lot of potential and I like how she actually didn’t chop too much of the length off my hair (as I’m trying to grow it out) I really appreciated the communication as what they were trying to achieve and I felt great walking out.

I’m usually picky when comes to hair. I mean who isn’t. So I had came to another Hugo before for coloring and the result was very disappointing with high pay. That was when I was maybe 18 or younger. Anyways, since my usual hair place was busy and I really needed my hair done «ombré» I gave Hugo another try and plus it’s really close to home. The place was nice. Staff was friendly. I gave her a picture of what I want my hair to look like… And ask if she could do that light of a color on my hair or even close would help. She said she could. We bleached my ends and rinsed it. It was very bleached out bright yellow. Then she toned it and it COMPLETELY WENT BACK TO BLACKISH BRown… I was thinking like hmmmmm I came in with a lighter color than this so I paid it was about 270 $ for THAT. The disappointment was real. Then when I got home no one saw a difference at all. So scheduled an appointment to come back and she basically did the same thing. Bleached and toned it down to a very dark color. I just gave up at that point because my ends where beyond damaged. Never will I go to Hugo ever again. Sorry but they’re just not as great for such a high price

I made an appt with Anthansia for a color & highlights. After my consult & showing her the golden brown color I desired, she began putting the foils in my hair. I was then instructed to hand her the foils as she needed them. After the placement of the foils, a non-​English speaking «assistant» came over to finish my color. I was then set under a very hot lamp for 45 min without anyone checking on me during that time. I finally had to get the «assistant’s» attention, letting her know that my head was burning & I had never been put under a lamp before to set my color. I asked to see Anthasia, since my appt was with HER & asked her about this procedure. She responded that she keeps herself double-​booked & the assistant always does the color for her. My scalp was burned & my hair came out bleached white! I was visibly upset, letting the «assistant» know I was not happy with this at all & she said they could re-​color my hair if i wasnt pleased. I just wanted to get out of there. Anathesia knew I was upset when I left & still expected a tip for my horrible unprofessional treatment. When I paid & left, she was nowhere to be seen. Do not go to this stylist if you want her attention to your hair as you will be «double booked» & her non– English speaking assistant will be providing 95% of the services.

I absolutely love the environment of the place but what the h**k?! I came in hoping to only spend max 250 $ and I ended up Paying 320 $! I mean what in the world is this place? did you add holy water and sprinkles and diamonds into my hair? Happy with my results but not happy with the price at all. Oh well i guess you get what you pay for.

Let me start with the positive. I’ve had great haircuts (5 stars) from stylists. I have friends who love this salon and have beautiful hair. I have been a loyal client for many years. Stylists I recommend (from personal experience or through others) are Toni, Thana, Sam, Doug, Bethany, and Katie — in no particular order.
The negative? Clients of busy stylists are passed off to untrained staff. My experience with a shampoo person monitoring a chemical process ended in disaster. After the chemicals were rinsed (and the shampoo person splashed water all over my face), my stylist thought it looked fine. I couldn’t muster the nerve to say anything. The damage is all the way to the scalp in some places, so there’s not much that can be done other than waiting for it to grow. My hair looks terrible and feels like steel wool.
I’ll stick to haircuts at Hugo; no more chemical services.

I had a pretty traumatic hair experience at another salon and came to Hugo to have them fix my hair Sandra did the best she could with the damage I had done, I later went to Rosa and she did a simple cut but CHELSEA took my hair to a whole other amazing level… I just got a phone call that she no longer works there… If anyone knows her or can give me her info that would be so helpful!

I love this place. My mother took me there when I was around 10 to get my hair cut and ever since then I’ve always gone there for EVERYTHING. One time I went to Bubbles in Wheaton Mall and they were horrible. Horrible customer service, horrible attitudes, and horrible hair cut. Hugo’s is the only place that makes me feel like a whole new woman when I leave. Mimi is the best. I recently had my prom and I added in another thing after she washed my hair and she somehow worked it in and still got me out in time. Sarah is also very nice to talk with and she’s very gentle while working with hair.

Not so happy with haircut from sandra. Sideburns were really uneven. Rest of haircut was ok but nothing special. $ 38 for a haircut when I get the same or better at a barber shop type place? No thanks, not coming back.

I’m new to the area and saw Hugo while driving by. I checked out Unilocal and took a chance. I called and the receptionist recommend Bethany. I’m so glad she did! Bethany listened to me, reviewed my references and really brought my hair to life. She walked me thru what she was doing the whole time, telling me why she was cutting my hair zigzaggy and thinning some places out. I was so happy when I left and got a lot of compliments. THAT WAS A MONTH AND A HALF AGO and the grow out was so amazing I didn’t even feel like I needed to come in for a shape up. I just went back yesterday and she did another perfect job. I’m always changing my look, I’ve been to many talented stylists and I have to say this is the best I’ve ever had. Bethany is great!

I have been going to Hugo’s since 2009 I have gotten my hair done by Athanasia or Janet. They are great at what they do! They are a little pricey but you pay for what you get. I haven’t had an issues with the salon. They see me at the time of my appointment they don’t have me waiting. They offer a point rewards program and they also have groupon deals at times.

My review is split — the service (haircut) itself get 4 stars. I only get my haircut a few times a year and its generally a last minute decision so I am willing to see whoever has an opening. I have been there twice and gotten amazing cuts by two different stylists. Deducting one star because of the poor scalp massages by the shampoo woman, that is my favorite part and they have both been painful (just pulling my hair, not massaging!).
What I have an issue with is how incredibly dirty the salon is. I was the first client of the morning, twice, and there was still hair all over the floor from the night before. If you look at the walls, they are FILTY, the place is really disgusting if you look around. It’s hard for me to understand how they sell such high end products and charge premium prices for their services and cannot maintain a clean, professional looking salon.

Having grown my bangs out for the past few years, I was hit with a sudden urge to cut them recently. Rather than attempt to practice my (lack of) barber skills on myself as I have done so in the past with bangs (which quickly spiral into immediate regret), I decided to do some research to opt for a more professional cut.
What I love about Hugo Salon is that they post pictures of their cuts on instagram, making it very easy to decide whether you like their style of cuts or not. They also have Stylist Lookbooks on their website for you to check out cuts done by specific stylists. So many other salons have online photo galleries filled with pictures of their… salon. That’s great — your seats look so comfy and your wallpaper is spot on. But I’m not here to seek interior design services.
I booked with Athanasia (check out her lookbook!) and she gave me a gorgeous cut with exactly the long swishy side bangs I asked for. To further highlight how much of a rockstar this woman was, she was expertly juggling three clients simultaneously and still managed to deliver. The blowout also looked amazing, although I can’t guarantee it’s something I can recreate myself at home.
Fun perk: They have a waiting room equipped with several iPads and magazines to distract yourself, as well as drinks and occasionally food. I scored some pre-​haircut donuts.

I moved here from PA and was desperately looking for a new stylist since I left mine after 6 years! I looked up Hugo on Unilocal and saw that they had great reviews for the most part so I figured I would give it a shot. I found a Groupon for them and they honored it with no issues. So they recommend Meme for me and she made my hair look amazing! I was debating on doing color but she said I didn’t need to since my plan is to grow out my color and go back to being all natural the ombré look would just work to my benefit until it goes back to my natural color. My hair is very curly and can be hard to cut but she nailed it! It looks and feels amazing! I found my new stylist and won’t go anywhere else. The salon itself is very unique and different which I like! I definitely recommend this place

Another 5 star review for this business!
I got married a few weeks ago and brought 3 of my bridesmaids along. Everyone was a different nationality with different types of hair. (Our nationalities are Black, Asian, and Brazilian-​American) We all needed updos but no one’s could look like mine. I was so pleased with how everyone’s style and hair needs were met. It was the best way for me to start my wedding day.
I am so thankful to the staff for being so wonderful for my day!
Everyone is so different in there, but one thing is for sure — these folks are skilled! I did not get the name of everyone that did my bridesmaids hair, but they were pleased as well! My make-​up artists and a few guests were very impressed by the hair-​dos and the way they held up.

I’m sad to say that I no longer go to Hugo’s. My first experience was great! My second experience with was okay. I went in for highlights but decided to try an ombré. Not only did it take a really long time and cost so much, but my stylist had an assistant do most of it. If I’m paying the big bucks to get my hair done, and I make an appointment with a particular stylist, why am I not getting her to do my hair? I wasn’t happy with the ombré, the end color was this yellow/​orange color. Not what I wanted. I ended up dying my hair two weeks after that at a different place, because I really didn’t like it.
I decided to give Hugo’s one more chance for a cut and highlights since my first experience with Thana was so good. Thana was out of town so I went with Sam. I love Sam! She was so friendly and really took the time to listen to what I wanted done with my hair. I was happy with my cut and highlights, but once again I was handed off to two different assistants for the highlights and blowout. Why am I paying so much money for an assistant to do my hair? Since each stylist takes multiple clients, the process takes an extra long time. I usually end up sitting around waiting to be seen by the stylist and than handed off to an assistant to finish. I just don’t have the time, patience, or money for this anymore.
I would recommend Sam or Thana for a cut and color if you have the time and don’t mind assistants spending most of the time coloring and styling your hair.

I was horrified to discover that my usual hair stylist would be out of the country during my wedding, and thought Hugo’s would be the right place to substitute. I’d gone there, years ago, for a highschool prom, and my hair turned out really well.
I went in for a trial, and said I wanted really loose, natural waves. What I got was awkward, tightly wound curls that curved in all the wrong ways to distort the shape of my face. When I told the stylist this wasn’t exactly what I wanted, she suggested that it takes a few days for the curls to loosen. She actually suggested that I get my hair done a day or 2 before the wedding, sleep on it, and come in the day of for a touch up. Let me reiterate, FOR MY WEDDING… I should do my hair a day or 2 ahead of time. Really?
Luckily I was able to provide some photos, and she redid my hair by blowdrying, rather than using a very small barreled curling wand. The second try was nearly perfect, but unfortunately fell flat extremely quickly. Had she given me the hair I asked for (then, not in a few days), we could have skipped the whole ironing step, and gone straight to blow drying, but what’s a little extra damage?
The day of, my hair looked even better than the last time, but I told her it fell pretty fast, so she said she’d add extra spray. She didn’t, and It definitely wasn’t enough because the same thing happened by the time I got to the ceremony. Granted it was a horrible rainy day, but I did make a major point to stay out of the rain.
As for my bridesmaids… their hair looked ok (sort of). One complained her hair looked greasy from improper conditioning, and another had her hair blow dried so flat she had to go back and ask for volumizing spray. Unfortunately we were quoted a 45 minute appointment. An hour and a half later, I was still watching one of them get her hair curled, slowly but surely.
Doing impromptu touch-​ups on my own hair, when I already spent a small fortune, and was late because one of the stylists took twice as long as they should have… was not how I envisioned getting ready for my wedding. I should have just done my own hair. I basically did, only now it had to be a rushed job.
One last thing: Beware of the hair washing. I got a very random neck and shoulder massage, which would have been nice, except it was full of hair conditioner. I had to go to the bathroom after and wash myself off… I really don’t think that’s normal.

One word: AWFUL.
This place does NOT live up to the hype. Sure, it looks stylish and sexy… but they do say that looks can be deceiving. That saying was probably created for this place.
I expected my hair to look beautifully polished and glamorous with voluminous loose waves and clip-​in extensions. What I got was too much product that made it fall flat and the roots greasy. Oh, but let’s not forget that the extensions were curled, so my hair looked like a disheveled cocker spaniel.
I also have very fine hair, and instructed the stylist to avoid putting conditioner on the roots. She didn’t listen, and responded with a VERY condescending «Well, our conditioner is gel and really light, so it should be fine». WELL, clearly, it wasn’t fine. She also said that my hair wouldn’t take very long and it ended up taking twice as much time.
If there were a way to rate this place zero stars, I would.
The only reason a fit wasn’t thrown then and there was because my friend had her wedding to get to.
I will NEVER come back to this salon.

Another great hair cut and a smile on my face! :)
Got a trim this past weekend by Jeanette again and loved it. She will actually listen to you but will suggest better options if needed, love that because she always knows what she’s talking about. What do I know? Lol. I stupidly went to a closer salon a couple months ago and the stylist screwed up my hair, I’ve been patiently waiting for it to grow back out so I can get a new cut/​style/​anything! Jeanette showed me what she had to do to fix it and worked her magic. Can’t wait for my hair to grow out some more to go back and maybe get some new color or cut!
Always check-​in! They always have great check-​in deals! Plus you gotta tell all your friends you’re getting your hair did @ Hugo’s ;)

Yikes! I stopped Unilocaling but I felt it was my duty to save someone else’s hair out there.
I could not wait to try this place out from recommendations and reviews so I booked an appointment with Sandra on a Friday evening after I got off work.
The 1 star I give was actually for the atmosphere and music. I do not think any other salon in the DMV area will blast The Weeknd and Kelly Rowland. The music playing is superb… definitely for a more hip crowd. Not for grandmas or soccer moms. The stylists there were all amazingly gorgeous and stylish. They all looked like they popped out of a fashion blog. Funky hair colors, cut off shorts, tattoos,… they had their own swag going on which I loved. I could not stop staring at them! Hot!
My hair: I went in with medium brown hair with light subtle highlights. I wanted a change so I asked Sandra to match my roots and dye my hair a natural medium brown and to tone out any of the red and brassiness. I also asked for dimensional color… possibly 2 – 3 colors added so it does not look flat. She told me she will match the brown color and the highlights I already had would peek through and create dimension. I should have left the salon right there and then but I wanted to give her a chance.
Hair dye applied. I sat listening to music and flipping through a magazine. Hello? No one is offering me water or coffee? Sheesh. So it was washout time. Sandra seated me in a chair to be shampooed while she ran off. I sat there 15+ minutes with the dye on my hair to be removed. Finally when the shampoo girl got to me I had a bad feeling that the dye was just sitting on my hair too long.
Voila! Dye off, I am sitting in the chair again looking at my BLACK HAIR! WTF??? She dried a section and told me once my whole head is dry it will look better. She then noticed I still had brassy red in my hair so I ended up with a black and red ugly mess! She asked her boss Tony who was next to hair for her opinion. She barely gave a glance and said it looks good. Gr!
Sandra told me to come back the next day to re-​do it. Hell no. I went somewhere else and spent $ 200 to correct the ugly mess. I could not be seen with that super dark hair… it did not match me at all! I went back after I had my hair corrected and expressed my disappointment. Boss lady Tony said to bring in a picture next time… For real? I wanted my root color. I do not need a picture for that. Don’t try to blame me because your salon or stylist could not deliver.
Ugly super dark black splotchy hair. $ 70 waste. Will never return. Would not recommend.
Super hyped place that did not live up to its reputation.

You know the part of your life you have to have right? It’s having the right stylist. Because a hair stylist isn’t just fixing your hair and physical appearance (for us shallow people), they are honestly therapists. Seriously, they should have a degree in psychology, because I can’t tell you how many times I hear (myself included sadly) the most intimates (and embarrassing) parts of one’s life laid out to their hair stylist while getting their hair done. And there is no judging.
I’ve gone crazy trendy (like peacock colors and then crazy bright red strips) to very work-​acceptable (boring in my opinion) like just normal highlight and color, looks here. My go-​to stylist? I don’t have one. I love them all because they don’t teach you to go to only one person in particular here (like most salons), they teach you at Hugo that all their stylists are good and they all are. I haven’t had an issue thus far with any of them.
I’m antsy and jittery so sitting here 2+ hours to get highlighted, colored, then cut means I have to keep preoccupied. Thank goodness for free wifi.