Express Appliance Service

Vlad came out to fix our old oven. He was very polite, pleasant, and respectful, unlike other service provider (another company) technician that came out prior (AND did not fix it right). Vlad took time to look at the issue and fixed it. I just wish my home warranty company would’ve sent Vlad in the first place so we didn’t have to go through a bad attitude technician who didn’t even know how to fix it. Thank you, Express Appliance Service, for sending a wonderful knowledgeable technician to fix our issue. thumbs up!

Vlad came out to fix my LG steam washer today. I was late due to missing his initial call and he waited 30 minutes for me and still he very courteous. He knew what the problem was right away and had the part in his van to fix it on the spot. He fixed it quickly and then went above and beyond and showed me how to clean the washer to get rid of that mildew smell the front loaders get. Then, I asked him to take a look at our 47 year old wall oven (made by General Motors) with low hopes that he could do anything. I think the man is a magician, he took a quick look at it and discovered it was a connection issue, easily fixed it and didn’t charge me since it didn’t need a part.

Vlad helped fix our leaking dishwasher this morning and did a quick and excellent job. He could have charged us an arm and a leg for a door and parts replacement, but was able to fix it by tweaking some parts of the dishwasher and releveling it. He is a very kind and honest man and we would have no hesitation asking him for help in the future.

Very happy with the service from this company… Vladimir was very helpful and knew what needed to be done to fix my dishwasher! I will be calling this company if I need appliance repair in the future!

Their tagline should be «Express Appliance Service: Dishonest, flakey and unprofessional»
If I could give negative stars, I would.
I was referred to this company by LG to service our washer for a warranty repair. The appointment was scheduled on ⁹⁄₁₆ from 9 am — noon. At noon, I called to find out if the technician was coming and was told he would be at my home soon — that was another hour and fifteen minutes later.
The tech, who was extremely difficult to understand, spent about five minutes looking at my washer and concluded that a part needed to be ordered. Upon leaving, he asked to use my restroom. (I get it if you’ve been working for a few hours, but it had only been a few minutes. Fine, but not professional.) In any case, the tech informed me that the part would be ordered and they would follow up.
Exactly one month later, I called to check the status of my repair. I was surprised that no one bothered to reach out during that time. I was told that the part was on order and would be arriving any day now. The receptionist offered to reschedule the repair for a couple of weeks later, but only had one day and time to offer since they needed to send two techs. I ended up moving another appointment to make this time work.
That date was today, scheduled for noon — 3 pm. I received a missed call at 8:15 am, but no message. I called back to see why they reached out. The manager made notes that he left me voicemail stating that they couldn’t do the repair and that I would need to bring my washer into a service center. WTH? Yeah, let me just throw my washer in the back of my car and get on that.
I decided to call LG and learned that EAS had called LG earlier saying that I canceled my appointment to go with a different company. I didn’t cancel on them. They canceled on me.
After learning this and adding to all of the other hassles, I actually did ask to work with another company. LG offered to send one of their own techs. Knowing that we needed the new part and to help ensure the appointment wasn’t a waste of more time, I asked if the LG tech could get the part from EAS. They apologized and said they couldn’t because Express Appliance Service NEVER ORDERED THE PART.
Now, after almost two months, I get to start the process all over again. Ironic considering I’ve being dealing with a company whose name includes the word express.
UPDATE: I received a call from the manager at EAS. After explaining my entire experience working with them, there was no apology or explanation regarding the part that was never ordered. Instead, I received an excuse on why they couldn’t do the repair today (the second tech «couldn’t work my appointment into his schedule».) The manager’s version is that he called LG to let them know they couldn’t do the repair today and to see if someone else could. When LG told him no one else was available, he thought it was best to cancel altogether and have me get the repair done somewhere else.
I’m not sure how anything would have been fixed today without the new part. However, he is correct in that it is best for me to take my business somewhere else. What a joke.
UPDATE #2: The LG rep just left. After taking off the back panel of our washer, he confirmed that the issue was with the bearings. He said the EAS tech likely thought it was the rotary (it wasn’t) and would not have been able to figure out the correct issue without looking behind the washer (he didn’t). Given that our warranty is up in two weeks and that EAS wasn’t even tackling the problem properly, the LG rep said it was probably best EAS didn’t help. Bullet. Dodged.

Vlad was efficient and incredibly honest. We will hire him for any appliance problems we have moving forward. He was prompt, forth-​coming and sincere.

Vlad is a very good honest man. He explained the problem, fixed it quickly. Tested it over and over to ensure it was properly fixed.
He was also a very nice man and pleasant to have in my home. I appreciate all his help and he told me just to call if any more trouble.
Highly recommend this company. Well worth the small amount they charge.

My dishwasher was giving me an error light that I could not figure out. I called for an appointment and they scheduled me for the following day in the late afternoon. The next day came and Vlad called me 3 hours earlier to come by, which worked better for my schedule. He saw the error within the first 5 minutes and fixed it under warranty. He provided recommendations with soap levels and using vinegar every couple of months. He also asked about my washer and gave me recommendations on keeping it at its top performance as well. We had some nice small talk and he was out of the house within 20 minutes. I couldn’t have expected anything more!

I have First American Home Buyers Protection who selected Express Appliance Service for my dishwasher which wasn’t draining. I called and set up an appt and was given a 4 hour window and suggested to call around lunchtime to get a more specific time.
Vlad showed up and is a very friendly and helpful person. Very conscientious of houses, he put bags over his shoes and got to work. After about 20 min he got it to drain but suspected the pump was at the end of its life. He gave cleaning recommendations and if it didn’t drain after the next full cycle, call back and he would come out to replace. It didn’t drain, so came back out again 2 days later and replaced it.
I cannot recommend Express Appliance Service enough, Vlad is very knowledgable, friendly and respectful and shares his knowledge of my appliances to keep them going.

Let me say upfront that I have American Home Shield so I have no choice on who comes out to fix my dryer. Today would have been the 4^th visit out to fix my dryer. I initially called them because my dryer was making an odd squeak when I was on my 3^rd load of the day (I have 2 kids so tons of laundry). The first repairman said the dryer needed to be cleaned so he proceeded to take the entire appliance apart. I had no idea a dryer could be made into so many parts. He then put the entire thing back together and said the real problem was my vent was clogged. I asked how this could be possible as the vent had been cleaned the month prior. He said they didn’t do a good job. Ok, I’ll call them to come back. I paid my $ 75 and showed him the door. I had 4 towels to dry from the pool and placed them inside. It sounded like I had placed 4 pairs of shoes instead. It was horrible. I turned it off and unplugged the dryer. I called them back and was told they would not come back out until I had my vents cleaned. They wouldn’t even schedule a time with me.
The company that cleaned the vents came back 2 days later and did them again. they found nothing. This was now the 4^th time my vents were cleaned in 2 years! Most home owners don’t do this more than 1 every 2 years. A new technician came out and said «Oh, yes. Your vents are definitely clogged. The dryer is over heating.». I asked why the dryer now made this horrible sound. He insisted it was because the vents were clogged and the dryer was overheating. WHAT? He then proceeded to take the dryer apart, AGAIN!, and put it back together again. He said a new part was needed and put it in.
A month later, the dryer works with this horrendous noise. But it works. Until 2 days ago when all of a sudden the noise stops. It does one more load and then «BANG!». I open the dryer and the silver piece is now bopping around inside my dryer along with 3 screws.
I call American Home Shield. Express Appliance Services calls me back with an appointment for ¹⁰⁄₂ between 9 – 12. No one arrived until 12:55. I called to speak to a manager and I’ve been on hold for 14 minutes and counting.
If you have a choice in who to choose, don’t choose this company.

DIdn’t exactly choose Express Appliance — washer broke with 8 days left on the warranty (yeah I know, unbelievable, usually it’s the other way!!). Called LG on a Thursday, at 430, and they told us Vladimar would be there between 8 — 12, the next day, Friday. Express Appliance called at 11 on Friday and made an appt on Monday. I blame LG for that one.
Vlad called 10 minutes before he arrived, and he was within the appt window. He was polite, professional, very nice guy. He fixed the washing machine (Hooray!), showed me what was wrong with it, and explained what I needed to do to prevent it from happening again.
I don’t know what their pricing is like, since it was under warranty, but as far as great service and fixing the problem goes — they were terrific.

A very pleasant experience (as pleasant as spending money on a broken washing machine can get). Technician Vlad was very nice, worked quickly and most importantly — he fixed my washer. Service call rate was VERY reasonable. I would definitely use Express Appliance Service if the need arises again!

This was the worst experience ever! Don’t use this company!
We were told when we requested service that the charge would be a service-​call which was $ 80.00 and parts. We explained the problem with the stove, so that the service man would be prepared to fix it. The person they sent out was incredibly difficult to understand but located the short on the stove within 10 minutes, went out to the truck and came back with the switch that needed to be replaced. He then had second thought about installing it, saying that it will probably work, but he should order the particular switch from the manufacturer. I asked if I would be charged for another visit. He said no, just the part and I paid $ 84.55 for the visit.
No one called back from the company to schedule a follow up, so I called and talked to Dan, the manager. He informed me that the charge would be $ 180.00 for a second visit including the part. This is the type of company you will be dealing with. Unprofessional and unreliable

Excellent service from our technician Vlad. He was courteous and professional and really knows his stuff! He came to fix our oven but was also giving us tips on how to maintain our dishwasher and washing machine so they last a long time. He wore contractor booties in the house to protect our floors which was much appreciated. Overall great customer service and we would definitely use him again. Thank you Vlad!