Firestone Complete Auto Care

I take my car, a Mercedes, here regularly for alignment. Every single time has been a good experience. It’s been easy to make appointments, and the staff here are friendly, knowledgeable, and speedy. They usually get my car done faster than expected.
I highly recommend this Firestone shop, and will continue to give them my business.

Went in yesterday afternoon just to get some quotes and questions answered. The employee working in the front in dealing with customers arriving and departing was very rude and was not professional at all. For a situation of asking about price of taking tires off of my rims that came off a car that was totaled out. I had just purchased the tired preceding the accident and wanted to keep them… with the questions I was met with attitude and contempt! I will never do business again with Firestone. My friends recommend them also… myy terrible first experience!

First, didn’t tell me how long the wait is going to be for fixing the flat. They just said it may not be fixable without look at the tire. They want $ 30 for flat repair! I said I have no choice since you are the only tire shop around. Waited 15 mins to fix a flat, but no one was doing the work. I had enough time to go online and call Les Schwab and get a quote half the price and only 3 mins away. I asked them to give me the key back, they said 3 cars in front of me. Sure, and 4 guys were standing around joking. This place is overpriced, people are lazy.

Have been coming to this place for about 3 years now and have always been happy with their services. But yesterday was the worst experience I had. For example they call me to tell me what they recommended to be done and they gave me prices. they are usually good at telling what’s the best thing to do regarding prices. But on yesterday’s service I felt they care more about getting out of their than helping me out. They explain to me everything that they did when I picked up my car put this time he just gave me my keys and asked how I was paying. So because if it I felt cheated and over charged. Considering it was labor days they would have special and discounts. I mean I would have gotten tires if they were on sale if they would have told me. Cause they said I needed some soon. This experience has opened me up to looking at different places to go for my business.

I don’t blame the company but the customers coming in shouldn’t be allowed. I needed an oil change and wasn’t help for a few minutes. It’s too complicated here!

One of the busiest days of the week and they were able to change out and balance four tires in a little over an hour. Thank you for the prompt and courteous customer service.

Had an appointment for an alignment. I showed up about 10 minutes early. The guy behind the counter told me that they had a problem with the vehicle currently on the alignment machine. A part had broken off, they had ordered the part, they were waiting for it to fix the car. He asked me to come back in an hour and that, no matter who was next up, he would get me in.
I totally get that stuff comes up, didn’t have an issue with it — but my complaint here would be, «Do you think that you could have CALLED me before and let me know about this?» There is no excuse for not calling me and letting me know about this issue BEFORE I drove down there. As the vehicle had a broken part, they had already called for a new part replacement, etc., the problem with the other vehicle had clearly not just happened. I should have been contacted immediately.
Second problem, the employees clearly don’t communicate well with each other. When I called to make sure they were ready for me to drive back there, the guy wants to know why I never showed up for my appointment! Say what? When I tell him I most assuredly showed up, and told him what I had been told, he then offered to «squeeze me in» later in the afternoon. About the time I’m ready to blow a gasket, I hear someone in the background tell the guy on the phone to tell me to come on down.
To be fair, the second time around, they were very personable, they took care of my car (tried very, very, very hard to sell the lifetime alignment service) and I would definitely go there again. It’s just some minor tweaks that really need to be polished off.
Note to manager: If you’re going to be delaying someone with an appointment, just call ahead and let the customer know. That’s good customer service.

They left me speechless. Their service is amazing and they definitely took care of the customer. I will continue to go to Firestone because of this location. Just wanted to give a shout out to David as he is the one who hooked me up! THANKS FIRESTONE!

Short notice tire repaired for my new X3 really helped me out. This is my new tire shop from now on… great service!