Mor Furniture for Less

Over a month ago I purchased my dining room set and a bed for my guest room. I was happy with my purchases and sales person, Nate. Today I bought another bed; my sale person was Jim. I feel like I got a great deal and it was an easy process and my fiancée was happy to get a free stainless steel grill set!

Rudest customer service people imaginable. They try to explain things to you like you just don’t understand when in reality it’s just that you don’t want to believe their lies and ridiculous explanations. I went to buy two power recliner chairs advertised for Father’s Day. They were drastically less expensive than their other power recliners Mor sells. When I questioned that fact, they talked to me like I was too stupid to understand, when in reality I was being cautious because it seemed too good to be true. They couldn’t tell me the manufacturer of the chair only that it was from Shanghai China. When I still inquired about getting the chairs they were all ready to sell them to me however thankfully I asked the question about availability and that’s when they told me that it would take about nine weeks to receive the chairs. Why would I want to buy my father a Father’s Day gift of a chair and then have to be resigned to give him only the receipt to sit on and tell him to wait over 2 months to receive the chair? They tried to tell me that I didn’t understand the furniture manufacturing process. IMHO they don’t know the basic principles of sales. If you don’t have the product you can’t expect to sell the product, unless you deceive people and take their money first and let them find out later that they’re not going to receive it. I would strongly suggest that anyone who shops at Mor Furniture for Less be quite certain that the product they’re going to buy is actually on hand. Read the other reviews. Most of the negative reviews are regarding this same business practice.

Had an ok experience shopping for bedroom and dinning set. They didn’t had anything in stock, told me they’ll contact me when it arrives. Almost a month later… nobody called. Every time I called them had to wait 10 – 15 mins to talk to somebody. Customer service people were rude. Changed the time of arrival couple times. Had to pick up my furniture piece by piece. Had to wait almost 2 months for them to finally deliver everything. When started putting dinning chairs together, one of the chairs is wobbly, when I try to tighten it it’s cracking and seems like it’s going to break. Don’t even want to bother to try to exchange it, that would take probably another 6 months. Also got a fake plant for decoration, received it very dirty and dusty. When shipped it, it wasn’t in a box or anything. Just a plant and a bubble wrap on the bottom. Very disappointed, wouldn’t recommend to anyone.

This place is fucking ridiculous i ordered our cocktail table on 04/​28/​2016 and its still not here WTF we have bedroom furniture due in on 06/​26/​2016 we shall see if it truly arrives. The CSR’s at there corporate office are not very helpful and completely cluess.

Let me start by saying, I have loved this furniture place since I have moved to Seattle. There are so many different pieces of furniture like couch, dining tables etc. that came in to my house from here and they are just amazing! :)
But this time, we bought a new house and moving to a bigger place means more furniture. We went to Mor on a Saturday morning and shopping worth more than $xx, 000 and the delivery guys just broke a fixture in my new HOUSE and made it irreparable damage to the wall.
I have been calling multiple times to the customer service and so far, have been re-​routed to different departments.

Less than a year old and the couch is starting to fall apart. Not happy since the salesperson promised us higher quality for the couch we bought. Said he had one himself and wear/​tear of it is great. Uh… yeah, right.

Our experience was the worst I’ve ever had at a furniture store. Literally!
— Bought dinning table set on 01/​28/​2016. They delivered us dirty chairs, asked to exchange and they still return with dirty chairs 3 times later. My mom agreed to go to the warehouse to choose ones that are acceptable, however they all were CLEARLY dirty.
— Finally we’re fed up, we returned the whole thing. They said they cannot refund our money, it will have to be a store credit (3000+ worth). My mom had to go back to the store 6 times to reiterate the same issue over and over again. They pretend like it’s the first time they’ve heard of our issue. REALLY?!
— Today 05/​09/​2016. We’re still dealing with these people not trying to give our money back. Still haven’t resolved it.
No amount of free drinks, popcorn AND/​OR cookies will make me step foot in that place EVER again.

STAY AWAY! My family has purchased 7 pieces of furniture from Mor recently. We purchased there because financing is easy and we knew what we wanted. In the end it was an absolutely terrible mistake. In a nutshell the company practices are unethical and unprofessional. After we purchased so many pieces and said we would purchase more, they still treat us like garbage, not loyal customers. To get the furniture you have to pick up yourself or have it delivered for $ 80 ea. Picking up means you tell them when you’re coming and you still have to wait an hour, the loading dock crew is extremely rude. The pieces are in boxes. When you get them home and unwrap them they’re soaking wet with their protective spray that takes 2 days to dry and it’s all sales are final. We picked up a couch, got it home, unwrapped it and it was not at all like what we picked out in the store. It was understuffed and horribly made. However once you unwrap it and see it at home, all sales are final. The salesman in the store, Jim, refused to talk to his manager about an exchange even though it is not the same as the couch we picked out and defective. We talked to the manager and he directed us back to Jim. A service man came to our house, said it was defective in two ways, and told us we could exchange it if we called our sales team. We called service and sales and they all said all sales are final sorry. We can’t believe the horrible service and the bad quality. We will be buying the rest of our furniture at another store and make sure our family does the same. Also, we ordered other furniture and to avoid this, our sales person said to unwrap it and try it out at the loading dock. The loading dock people said we can’t do that. The loading dock, the sales Dept and service dept were all horrible and there is no customer service. We are now stuck with a $ 600 horrible couch.
**Update. They finally took back the $ 600 defective love seat and gave us credit for another one. When the replacement was delivered, the delivery guy stuck his box cutter in the cushion so we refused the couch. Still no couch. Then we used our credit to get a recliner which the delivery guys drug through our garden and I had to clean mulch off of it for days. Jason the manager told us that this is how the delivery guys are. I think that’s a bad way ti represent the store obviously, but if they’re ok with it… And we got a sleeper sofa but they literally forgot to deliver the mattress with it so we had to go pick it up, waiting an hour for it at the loading dock even though they promised we wouldn’t have to wait because it was their mistake. Finally we are done! They couldn’t get one single piece right. STAY AWAY!

I concur with the ridiculous, pushy door greeter problem (or is it ridiculously-​pushy?).
We entered and were greeted which was fine but I said «we’d like to browse on our own» at which point he said «is it your first time here» and I said «yes» and I get a snide «so you know where everything is then» I immediately knew I wasn’t buying anything from them even if I saw what I wanted.
If you like the used-​car-​salesman experience, by all means shop at Mor and ask for Miles.
The (upgrade to) two stars is because a second salesman out on the floor was nicer — he actually respected us as adults who are capable of browsing a furniture store on our very own.

I like how I posted a bad review on this furniture store about my furniture and I get a reply back from someone saying there a manger. She ask me to send her a private message so she can have someone contact me, tried that still haven’t heard from anybody and I have phone the customer service center asking for a manager to speak with and they are always busy. Basically they don’t want to stand up to their warranties, but someone left me a message saying that I can buy the furniture again at regular price, now what kind of sense does that mean, my bedroom frame is ruined and they wont do anything about it. Hate this place for its customer service and quality of furniture. Remember customer is always right at least that is what all agencies say when you work in this field.
Beware of what you buy and that it holds up to your standards, don’t move your furniture from one room to another it will break and they won’t fix or replace it.
Good Luck to you all.

After finishing a home remodel, the final thing to be done was to furnish my new dining room. Came here first with my family and found a couple tables we liked. We wanted to make sure we were getting the best deal, and went around to other stores in the area. After an unfruitful search, we decided to return to Mor and take another look at the dining table sets we liked. We ultimately settled on a counter height set. Our salesperson, Nathan, was excellent. Incredibly knowledgeable about what he was selling and didn’t try to BS his way to a sale. We were told it would initially be 2 weeks until we got the table, then learned it’d be three weeks. After about a week, we got a call saying that they were able to find another two barstools for the table and that we could be put on the delivery schedule for the next day, two weeks earlier than expected. The delivery guys showed up when they said they would and set everything up for us, making sure everything was perfect. There are a few knicks on the table, and that is why I’m docking a star. Nothing some wood filler can’t fix. Just a little disappointing that after shelling out quite a bit of money for this table that I already have to do some cosmetic fixes.
Overall, I’m happy with the purchase. The store is deceivingly massive. They offer free drinks, popcorn, and cookies for customers. I don’t know what other peoples’ deal with this place is. All of the employees my family and I interacted with were personable and friendly. I’ll definitely be back in the future, though.

Free popcorn, cookies and beverages? Winning! Definitely the highlight of the visit.
The store doesn’t look THAT big from the outside — but holy cow, it’s GINORMOUS! When you walk in it almost doesn’t feel like a furniture store: there was a brand new car and like 30 TV’s playing music videos.
The salesmen are like sharks, probably 10 of them standing right when you enter ready to pounce. Sorry to the guy that pounced on us — we were just looking. Though he did do a good job of hunting us down through the store multiple times to check on us and see if we had interest in anything. Thankfully he was one of the less persistent ones — other salesmen were literally following their customers through the store and you could tell it put off a few families.
The store is laid out in a big circle. The free food is in the very center ;) haha. All of the rooms are put together so they are presented as if you were actually in a bedroom or living room. It looks pretty cool, they did a great job.
Lots of different products; bed frames, couches, chairs, dining tables, dressers, lamps, mirrors… etc. The pricing is all very clearly laid out, and you can buy things in different packages (they have the pricing accessible for individual items and for sets). When we stopped by they had a Superbowl sale going on, so a lot of things were on sale plus an extra 10−50% off! Still pretty expensive though… Some of the items feel rather cheap as well, kinda Ikea quality. I feel like if I’m going to spend $ 500 on a bed frame, that it shouldn’t feel flimsy as if it were going to fall apart.
Wide range of styles as well from modern to traditional. Most of the modern is to the left, most of the traditional to the right. Kids/​teens furniture is upstairs. There is also a clearance section in the back.
Might come back to buy some stuff. We’ll see… there were good deals, but mostly on the ugly stuff… haha

More Furniture’s business model as far as how their salesmen work sucks to be honest!
You enter this store and will not be able to escape the accosting from the door person.
How about a quick «Hi How you doing, let us know if you need assistance» ?
Instead they pester you, right there and then to tell them what you looking for, were you working with a sales person before. It seems they want to «assign» a salesperson to you right from the moment you put your foot in. Give the customer some space!
And i think they do this coz of the commission model they have where only the person who greeted you has to be your «Go to» guy and will get a cut from whatever you buy!
I walked in, got accosted. I said I m browsing and will let them know If I find something I need assistance with. After about 10 min of browsing, I approached a sales person walking around the floor and asked simple question of what is the price for this item as it had no price tag.
He said I need to go to the assigned sales person. I said I dont have one. He said go to the front door area and they can assist. It was irritating and I almost decided to leave but ok I went to front of store again all the way from back of store. When I get to the door, diff salesperson is there then the one I saw when I had entered.
I asked him the price and same story, who was my assigned salesperson? I said I dont have one. He said, I will need to go to the middle of the store area to check on price. I said well can you assist then in finding the price. He was hesitant to leave his guard and again asked me who was the guy i saw when I entered the store!!! All this just to get a price of an item! *smh*
I said thank you and left. Horrible experience!

Spent 5K on a new bed and mattress at this store. The bed and mattress was delivered in about a week’s time. The delivery/​setup process involved placing blue moving rugs (so as not to drag dirt onto my carpet) over the back entrance of my Master bedroom which opened into the back yard through french doors. The setup process went fine but within two days after that I see BED BUGS in my master bedroom and only my master bedroom. My wife starts getting rashes over her skin and sleepless nights ensue.
I have been living in this house for a couple of years and never had any beg bugs problem. I am pretty certain that the rug that they used was infested with bed bugs and infested my bedroom with them. Considering the fact that the movers also provide the service of haul away of old mattresses etc., I can only theorize that they previously serviced a house that was infested with bed bugs and infected my house and maybe some other houses as well that day.
I call the customer service folks and explain what happened. All they said is that was this «we ensure all of our facilities are sprayed with bed bug spray and we are free of bed bugs and any type of bugs in our facilities».
They never mention anythings about treating the delivery vans. They further say that they will send a letter with the same information which they told me. It has been more than one month since I made the call and still no letter.
What really irks me is that they never even bothered to investigate the particular delivery truck to see if this was indeed an issue or not and potentially save other houses from getting infested. They just blatantly shut me out. I had to go through the painstaking procedure of fumigating the entire house and wash\dry countless loads of clothes etc. and endure lot of stress.
As things stand there is no way for me to prove that the bed bugs originated from the delivery trucks. But I have no doubt in my mind that this is the root cause.
There is one thing I can tell with absolute certainty that Mor furniture has forever lost me, my family, my friends, my co workers and my neighborhood community members as customers/​potential customers to their store because of the way they chose to handle this situation.

Update:
They reshipped the product, and they arrived without any damage this time. Everything was good, and I’m really quite pleased with the furniture 1 month later.
Mor’s Furniture has excellent salesmen and service.
They have a nice, well laid out store, and free cookies!
They also have reasonable prices and high quality furniture.
Great! 5 stars! Except…
Had I left the review 1 week ago, having just purchased $ 6,000 worth of furniture from them, it would have been 5 stars. Great service, and cool sales people — too bad they don’t deliver the furniture.
The Delivery
This is the 1-​star horror story. Honestly, this is a 0 star delivery, with +2 stars for the non-​delivery experience (which was 5 stars).
As others have noted, you would think $ 6,000 worth of furniture would be handled carefully.
I even requested with the salesperson and the delivery call before to make sure they leave the covering/​plastic on, to avoid scratches.
You would think, having to pay $ 200 for delivery, this is going to be as good as the «white glove» free delivery from other companies. Sadly, that is not the case.
When our 4 – 8 PM delivery rolled around, it was 9pm. Great, we had already lost half the day waiting for them! Ok, but at least they arrived, so how is the furniture?
The truck itself is a battlezone, with empty boxes everywhere, and wayyyy in the back, stacked 3 high, was our furniture, or pieces of it, all exposed, unwrapped.
We inspected a few pieces and they were ALREADY damaged. Our «new» pieces had scratches, dings, etc.
I asked the delivery guys why didn’t they leave the packaging on, as we requested, and they said their boss told them to unwrap it. Mind you, OTHER PEOPLE’s furniture was in boxes, and we had specifically requested before to keep things in packages.
The whole operation sucked. This was not white glove service, this feels like a cheap moving service, and their attitude was basically, let’s get out of here as fast as possible. It’s not even their fault — the problem is their overloaded schedule, and overloaded truck — furniture is packed wayyyy too tightly together, causing scratches and damage (and I suspect protective packaging was removed to save on room as well).
In the end, they suggested we don’t take delivery at all, and reschedule, and then drove away, leaving me with an empty room and no bed to sleep on (I had disassembled mine to make room for the new one).
They said I can reschedule for tomorrow, but of course, once I call, it ended up being 6 days later (this Friday in fact).
I will update the review once the furniture arrives again, hopefully in new condition this time, but I don’t have my hopes up.

After reading all of the reviews, I was very hesitant to purchase from Mor, but we had a great experience! We went up there twice because I wanted to take my time on purchasing my first couch. Our sales person, Chandra, was very helpful, but also gave us a lot of space. Definitely not a helicopter sales person.
From the time we walked in to the store to the timely delivery and setup (that literally JUST happened), I am a very satisfied customer.
Thank you for making my first furniture purchasing experience a great one.

Okay, so I read just about every terrible review and have the following stars to give out:
1 star for giving me my free tape measure! I checked in after vehemently opposing our trip here and screaming at my boyfriend that I can’t wait for the sweet sweet phrase «I told you so» when we get totally screwed by this place. I demanded my free tape measure upon entry to which they said, «…of course, here ya go, no need to return it». Ok, my one star review begins!
2^nd star for Eric. We were told Eric would be working with us. We wanted no part in it and said we’ll be fine on our own. Eric said «no problem, just find me when you need me». He then left us alone. We saw him multiple times and he just said hey, not trying to push or sell us anything!
3^rd star for the popcorn. The popcorn and the cookies! The popcorn, cookies and the soda! It’s the only way to shop for furniture… tape measure in hand, no salesman pressuring you, and free snacks!
4^th star for clearance! The selection was great but the clearance options were just awesome! Super cheap pieces and not a ton wrong with them! We got a $ 350 couch (what a deal already) for $ 200. Eric said they really like to deliver those withing ²⁴⁄₄₈ hours… $ 60 bucks extra. I really wanted it in 4 days… I would be home on that day to receive it. Eric bends rules!
5^th star for delivery! Oh no… the horror stories begin at delivery! But I was told I’d get a call 24 hours in advance to conform delivery. I did. And I got a text as well! Delivery guys showed up on time and really earned their $ 60 traversing this couch through the narrow halls of our building.
Got it in. On time. Under budget. No problems. 5 stars!

Wow, guys. Ya’ll are Unilocalers, didn’t the free cookies and popcorn made you feel even a tiny bit better about the place? Is it a carb thing. Good thing great service sweetened the deal otherwise.
I had a really good experience here, cookies and popcorn aside. I was looking for a few more random pieces after moving into a bigger space lately and looked extensively online– Overstock, Macy’s, Crate and Barrel, Amazon, etc etc. It was too hard to see the proper color, finish, craftsmanship via the internet so I zoomed down to Mor to check out their selection in person.
I was confident Mor had something for me because I had gotten a massive sectional from them many eons ago in California, and I was prepared for the huge inventory and overwhelming amount of choices and options and colors. It was nice to have found someone to help me narrow down such overwhelming decisions.
Forgive me if I’m wrong (eeek!), but I think that person was named Sang. He was helpful and confident with his knowledge and most importantly, didn’t approach me with the typical and often frightening HEYYY YOOUUU GUYSSSSS tact that many salespeople have working on commission. I was unclear on if a coffee table fit in a tight space and certain information about what it was made from, and Sang didn’t act rushed or vague or push any more expensive options than the piece i was looking for. Sweet. I really remember good customer service like that working in the sales field myself, and his service feels really rare these days! Find Sang at Mor to be your personal tour guide in the often overwhelming world of «omagah-​will-​this-​fit?!» furniture buying.

Free popcorn, cookies, and soda for the kiddos! Ok, it’s going to go downhill from here…
As soon as you walk in you are accosted by one or more heavily scented salesmen, so prep yourself for that. You’ll say you are just looking and continue walking, picking up your pace a bit to escape… but every few minutes you get that sneaking suspicion that someone is watching you like a gazelle pursued by lions on the Serengeti. Just when you think you’re in the clear, you’ll turn around and the same guy will show up out of nowhere and surprise you. Hopefully you will have found something to purchase to make this visit worthwhile.
They have a large selection of various furniture types and styles and some decently priced items, but their sales tactics are similar to that of car salesmen. Please ease up on the pressure and the scents in enclosed spaces.

~my hubby and i were looking for new furniture. We love how much furniture to look at, we love the massage chairs and mattress! Paul was great showing us new furniture. Thank you!