Napa Auto Parts

So far every time I go in there are knowledgable staff and they almost always have the parts I need. Sometimes the wait takes a while when they are busy but if you give them a chance they are sure to impress.

After the third Napa starter (Lifetime Warranty) failed in my truck, I went to Napa in Renton, WA (the main branch store) to purchase another starter. «Unfriendly, rude, doesn’t like his job» Paxton, who has helped me before, had to sell me a re manufactured starter because they were out of stock (all stores in the area also out of stock — «big red flag») but I could keep my lifetime warranty. This was highlighted on my most recent receipt. I had all my receipts with me back to ’09. I replaced the starter which indeed fixed the problem again and the truck started right up! After, boxing the bad starter back up, I returned to Napa to get my full refund (lifetime warranty right??). I put the bad starter on the counter and explained the situation to the manager of the store (Mick)! He started to question the return/​refund «well, we don’t have starters fail like this» «this starter is hot» So, here we go… I didn’t argue with him and was completely professional about the issue. He took forever to review my receipts and made me wait for at least 15 minutes, leaving the area and came back to the counter and said, «there you go» full refund for you. I said thanks and went to the cashier to get the refund and the amount was incorrect. There was an $ 18.40 difference between what I paid for the starter that day and the refund. I then, had to go back to Mick and have the refund adjusted so I thought. He first told me I would have to wait as he was helping another customer! WOW! Once, I went back to the counter, he again, made me wait, left the area several times, and said he lost my receipt. Mick acted so rude, unprofessional, and just awful to deal with! After waiting multiple times in the parts line and the cashier line I had been there over an hour to receive my refund I told Mick I would take the refund he originally gave me! This was just the worst experience in a store I have had in a very long time! Napa Renton stole $ 18.40 from me did not honor my lifetime warranty! I have spent thousands of dollars on parts at Napa, but have to say our relationship has now ended! I will never return to the Renton Napa or any other Napa ever again. The customer service and the quality of their parts is severely lacking! Goodbye Napa!

Ordered two sets of NGK spark plugs for my Acura integra GS. Napa sold me plugs for a GS-​R. My car has been sputtering on and off for about 3 years and my mechanics couldn’t figure out why. Buyer beware! Napa Auto is incompetent and they suck when it comes to making exchanges for new unused parts.

Again stopped in here and the service was poor all I needed was anti seize compound the cashier told me they didn’t gave it and go to the back counter
And they will order it. What! You don’t carry anti seize compound that’s such a basic item at ALL auto parts stores sorry you didn’t want to do your job

No problems and speedy service. In and out in minutes. They had the bulbs we needed in-​stock at (I guess) a good price. (When was the last time I bought tail light bulbs… 1980s?)
Even better, we bought a tool for the special tail light screws (6-​point star type, not Allen wrench type) and ended up not needing it so we took it back and got refund super easy, no hassles.
Location a bit weird if you aren’t headed by there (not far from IKEA) but it is like a IKEA-​size warehouse of parts, so I assume you’ll never (OK, rarely) encounter a time where they don’t have what you needed.

Awesome. They had what I needed. Back when I had a fourteen year old car, I found myself needing to buy lots of stupid things. Windshield wipers, tail lights, blinker bulbs, etc. Napa always had them and service was usually great. Once they got the bulb-​type wrong and happily took back the part I’d opened and tried to install in my car.

Previously I wrote that service is fast. I had never been to this Napa when more than two customers were waiting to check out. Service getting your parts is fast, but I have never seen more than one employee on the register. So, if there are six people in line, it’s going to be a long wait, which stinks if you’re in a hurry.