Smith Brothers Farms

We have had Smith Brothers Farms deliver our Milk since 2004. Our milkman is friendly & dependable. Whenever I had to deal with their customer service or billing departments I felt they treated me like a friend and they were there to help fix whatever problem I had. Their milk tastes great! We order 4 quarts a week. We have run out of milk every once in a while and I will have to run to the local store to pick up a qt. before our next delivery. Usually I would pick up Organic Horizon or Organic Valley thinking this would be second best. My family would never drink those brands said they hated their taste. They said there was something weird about the taste and they want Smith Bros. milk only. I could convince them to put it in their oatmeal or cereal until our next order of Smith Bros. arrived. Thanks Smith Brothers for making my life easier.

Signed up last summer. Their prices are about the same as QFC but they deliver! Love having cage free eggs. I did make a larger order once and the milkman left some muffins on top of the smith brothers container and I think the crows got into them. I sent them an email and they credited my account without question. I do my best to order what fits in the box now. they will give you two containers if you need it. In the last 6 months, my orders have been perfect with one exception where they swapped a pound cake for a cheese cake on accident. Again, a quick email and they credited my account for the pound cake, no questions asked.
Top notch service.
I really love their service. There is no delivery fee over $ 10. We get bread, milk and eggs almost every week except when we have to much. A quick log on to the site and I can augment the order. Love it. They have some great bakery treats too. love the muffins. I just wish they delivered more products, like chicken & steak!

We signed up for service at the Seattle Home Show and were told we would have our first delivery in about 2 weeks. Two months passed without a delivery or any communication from the them. I called to find out what was going on. I was told they made the decision they would not deliver because there was no place to turn the truck around.
It would have been nice of them to communicate that with me. I explained that you don’t have to turn around and you can drive in one drive and out the other, it’s a U. No backing required.
They said they would look into it and get back to me. A day and a half later I called and told them to forget it.
Apparently they don’t really want anyone’s business and look for excuses not to have you as a customer.
Oh well… I can’t imagine being a customer and having to resolve issues with them…

This is a great service especially for a family that is busy and short on time. we’ve used the service on and off for a few years. Their website isn’t the best but good enough.

A friend told me about Smith brothers and I was excited to try it. I filled out the online form, putting in my full address including apartment number in the supplied column and waited for someone to contact me. Lo and behold, I get an email letting me know that they don’t deliver to apartments. Thanks for wasting my time and discriminating against all of us young families that can’t afford to buy a house in this amazing housing market.

I LOVE Smith Brothers products. I buy all sorts of things here. And honestly it is a little bit expensive but I look at it this way. If this service is saving me a trip to the grocery store for milk and eggs it is saving me a hundred dollars easily-​b/​c the moment I walk into that store I am buying way more then milk and eggs. So in the end this service saves me money! The milk is SO fresh and hormone free– I have ordered butter, eggs, bakery items, and desserts and every single thing is awesome!

I enjoy Smith Brothers milk. We moved here in fall 2011 and within a week of moving in, a Smith Brothers truck/​driver came door to door in our neighborhood, giving our samples and asking if we would like to sign up. We drink a lot of milk at my house, so I thought, why not?! GOOD CHOICE! The milk is always good, the website is easy to use if I need to change a order. I’ve never actually met our delivery driver, but he leaves a nice card at Christmas and when he is short on something, he always leaves a note. I have rarely had problems. I think the worst thing was a delivery when I was out of town and that may have been my fault. I was sure I had canceled the order for the coming weeks. My house sitter gave the milk to my neighbor so it wouldn’t go to waste. But oh well, things happen. As I said, the milk and eggs are great, but the thing that brings me back is the chocolate milk. Hands down the best! I just wish it came in bigger containers.

Great quality milk. Love the freshness. The home delivery is so convenient.

We ordered home delivery and they just didn’t even show up. When questioned the driver said he had a new truck and wouldn’t take it down our driveway. We have deliveries frequently. We have apple trees and, yes, the branches need a trim but trucks easily fit. What kind of pristine trucks do Smith Brothers Farms drive anyway???
After receiving a message that Todd Smith wants to make this right the sister that I share a home with called and he was too busy to talk to her.

I have been a smith brothers customer for over 2 years. This past month has just been terrible! I’ve had 3 orders wrong or missed in the last month. When I contacted Jenna at customer service, she didn’t want to address it. She just wanted to cancel my order. I spoke with Jessi at customer service and she was going to help me out and make sure my order was correct. Well, this morning I go out to get my order, and my milk box is gone! No explanation! They have a major communication issue in their company that needs to be addressed. I was going to refer three of my friends to try them. I no longer will be doing that! Please do not use this company unless you want endless headaches!

First deliver was last Wednesday, was a little confusing but today’s customer service on the phone was much better & very helpful.

I love everything about Smith Bros., but mostly the incredible customer service. Every time I call to alter my order or hold a week, I couldn’t be treated more wonderfully… and…they always get it right! How often does that happen?
I’d compliment the milkman but he comes so early, we never see him. I’m sure he’s a nice guy :)
Thanks for the cheerful response by phone every time… Erin

The best milk in town. I buy milk, eggs, half and half, butter, and cottage cheese. I have been a customer for about 20 years with no complaints. I have had 3 wonderful drivers in that time frame. They deliver all kinds of good stuff: ice cream, coffee, cheeses etc.

I will never make any orders from Smith Brother’s Farm again!
The milk was good but no where near good enough for the price. The buttermilk was amazing and the other products I tried were pretty good but still majorly overpriced.
My main reason for my low review besides being expensive is the customer service. The customer service is ridiculous. Here is what happened to me:
I canceled all our orders in May because we were doing the Whole 30 challenge. Toward the end of May we decided we liked the lifestyle and went ahead with canceling our delivery for good. Then sure enough a charge of $ 14 was made to our account for Memorial Day. I called to ask what that was for and the guy said we received an order that day. I told him that was impossible and that I canceled all of May’s orders and then canceled it all together. I asked if when they picked up our box if there was milk in it and he said the box was empty. I proceeded to tell him that we didn’t get the milk and if the milk wasn’t there when they picked the box up then there was no milk to begin with. He argued with me and told me that someone in my family must’ve gotten it. I’m pretty sure I would notice my 10 month old bring in the milk! My husband has never touched the box and I would notice if some milk magically appeared in my fridge (Whole 30 remember). He continued to argue with me saying I was wrong. I informed him I would never do business with this company again and I’m sticking to my guns.

I grew up on Smith Brothers Milk and remember our delivery man dearly — Pete. I am so happy to pass this on to my daughter, even here in Seattle. I love that we can get organic milk and seasonal items, like eggnog.

I love Smith Brothers Farms so much and highly recommend them to anyone in the Seattle area. Having a toddler and with both me and my husband working full time, running out of milk is not an option and was becoming a hassle trying to remember who was going to pick up milk at the end of the work day. Now our milk shows up on our front porch every week and totally makes my morning. I get most of my dairy now from Smith Brothers and its makes life so much simpler. Yes there is a cost premium for these products but they are better quality, local, and fresh! I now get milk, eggs, and butter on a regular basis. Occasionally I add bagels, bread, and other breakfast items that spark my interest. I’ve never had delivery issues or billing problems yet. Hopefully I never will. THANK YOU!

*Edited*
After having a very dissappinting conversation with billing I got a phone call from customer service. They apologized for the way the previous person handled my call and we’re so much nicer. I’ll continue my service with them and encourage anyone who has questions or concerns (billing related or not) to first call customer service. Their products are great and so are they.

I had been stopped multiple times by them at my local farmers market, and since first time you get a $ 10 credit thought lets give them a try. If don’t like can always cancel and we lost nothing.
Their selection is kind of overwhelming having way more then just milk. All my friends are amazed when I tell them everything I can order. You can order everything from dairy items, eggs, baked goods, to premade meals.
I mainly do this for milk, as having a toddler, running to the store every time she is out of milk is a hassle, love knowing it will be there every week.
The ordering system online is very easy to use, just have to make sure always have something in your cart. You can change your standing order too.
The prices are higher then the store, but for convenience I am fine paying the bit extra.
Never had any problem with the milk man or customer service but I have never needed to talk to them about anything.
I like that they support local companies, but wish they had more organic items to choose from.

The days of the milkman are still here! Although they’ve turned in their glass bottles for the standard milk carton, it’s still pretty cool to say, why yes, I do get my milk delivered to my front door!
I signed up since my friend uses their service and I had a $ 10 coupon to trial them out — not a huge drinker of milk but when my little one switched to milk, I decided to try Smith Brothers out to get one less thing off my plate. It’s a pretty easy online ordering system (you set up a standard recurring order but can freely modify it) and haven’t had any issues in the past month that we’ve been subscribers. They leave a nice «milk box» in front of your door in which they deliver your milk to. I wished that there was some sort of signal or an estimated time frame so that I know when to go get my milk. I rather not let the milk spoil!
The prices is slightly higher than the grocery store by ~$ 1 – 2 /​½ gallon of milk, which isn’t toooooo bad. Plus you can get eggs, butter, bagels, etc as well!

Our delivery driver WAS HORRIBLE! He would change the delivery dates without much warning, one day the milk was left in the box tell our normal pickup date, and then we saw the note and was pissed it was in the box that long and had to toss it, they never list the prices of the milk, which is why we went with Wilcox Milk delivery in the first place, plus they didnt want check to be left in the box (Wilcox had no issue with that) Then when we stopped the delivery the jackwagon took our WILCOX box we had! What a turd! That wasnt his to take! I dont care if they had bought out that service! With drivers like that, Im sure the only reason they stay in business is they do have a great product, they need better drivers though!
Plus another grip now, you have to order certain amount of milk, otherwise they add another charge to your bill! WHAT A JOKE!