U-Store Self Storage Kent

I’ve rented a storage unit from this location for nearly 3 years. Recently, I visited the unit, and upon opening the door, discovered my boxes were open, items were moved, and one of my glass tables was even broken. It’s pretty apparent to me that someone was in my unit.
Upon renting the unit, we were required to purchase a lock from U-​Store, which fits into the door. We also put our own padlock on as well. Recently, this location required us to remove our padlock, for a reason they wouldn’t make clear to me. They simply stated that if we did not remove the lock ourselves, they would cut it off and charge us a fee for the cutting. We thought this was strange, but removed our lock anyway. No way of knowing if the removal of the lock was connected to the condition of my items, but one can speculate.
Additionally, there was a time when I went to access my items, and was unable to enter my unit, as the management had blocked my key from opening the unit. Upon asking the management why my key wasn’t working, they said it was because I hadn’t paid my bill. Knowing full well my bill was paid, due to the fact I am on their autopay system, I had the clerk check again, and sure enough, my account was in good standing. I had to wait for her to open my unit for me… very suspicious.
On top of all the weird things happening with my unit… I literally just called about 10 minutes ago to inquire about how to cancel my account, as I no longer need the storage unit. The woman on the phone was rude, unhelpful, and said halfway through the call, «You know, can I just call you back, because I’m really trying to get something done here.» I was taken aback by this attitude, but said, «Okay, sure.» I waited for her to ask me for my call back number but instead, she simply said, «Okay,» and hung up. We’ll see if they actually call back.
UPDATE: I wrote my original post around 1PM this afternoon. It’s now 4PM, and I was able to finally close out my account. The clerk I spoke with earlier, Ramona, didn’t call me back right away, I had to call her back. But she did inform me where the forms were located that I could email in so I could complete the process. While she took my prorated payment over the phone, she also informed me that her manager Jack had notified her of my post, and she apologized for her behavior in our previous phone call. Everyone has bad days, I know that. I’ve worked in customer service for over 15 years. But telling me that she’s ‘sorry that I felt some type of way’ about our previous interaction doesn’t give me much confidence in the authenticity of apology. My one star rating still stands.