Mattress Firm Kernersville

Excellent products, knowledgable staff, super deals and fast delivery ! Definitely recommend Mattress Firm, Kernersville, NC

During the Labor Day holiday weekend, we stopped in at the store location to test the beds and select a new one. After realizing that we weren’t really sure what we wanted/​needed with the new styles of bed, Sarah explained the differences as we tried each one.
Yes, this happens at every other mattress store we’ve been in over the years. Why is this experience so much better? Less crowded — a chance to test a bed without a crowd of people hovering over you. Prompt attention, courteous service, and a willingness to work with customers who needed extra time in making up their mind.
We really love our new mattress set, and would recommend anyone to come see Sarah at this Mattress Firm location.

The woman who helped me in the store was awesome — her name was Sara. She helped me choose the mattress that was the right fit for me, and she gave me a lot of info about it. As for the store purchase, Mattress Firm deserves 5 stars.
The delivery was a bit different. I was told that they would deliver between 7:00 PM and 10:00 PM. I was out with some friends when they called me at 6:05, and they were ten minutes away, so I had to rush home. (I know, I’m complaining because they were early — of course, I’m happy they arrived before 10:00. I’m just giving all the details.)
The men who delivered were super nice, and everything was going well, until they needed a screwdriver. Unfortunately, I didn’t have the one they needed, so I had to ask a neighbor, and luckily, he had one. It had me wondering though, what would have happened if I DIDN’T have a screwdriver? It was just strange. Why wouldn’t you pack the tools you need?
Anyway, they got it done quickly, but they did leave a bit of trash in my bedroom that I’ll have to discard myself.
Overall, the store experience was awesome, but delivery leaves a bit to be desired.