Hilton Key Largo Resort

Stayed here for a week not impressed. Hotel is old and tired. Paid extra for a suite, couch in room was very uncomfortable and had lipstick stains on it. The staff did change the cushions and clean the stains but it did not help. The room had a hot tub in the room. But it was old and never looked clean enough for us to use. The cabinet doors were loose and hanging crooked. One morning while getting ready the water shut off, no warning. Upon calling the front desk we were told a pipe broke the day before? The service we got from the people who work there was awesome. Unfortunately Hilton has not updated this ‘resort’ probably since it was built. Will never stay here again and am warning my friends. What a shame, it was our 25^th anniversary and this place was way below our expectations!

Stress buster in key Largo. Tucked into a beautiful spot in the keys, at mile marker 97, you can experience the natural beauty of a Florida water sports resort. This property features a clean private beach with adjacent boat dock offering you a nice mix of amenities and seclusion. There are two swimming pools with a separate swimming pool for adults if you want to get away from the children. A variety of water sports activities are available on the property. Sailing, snorkeling and fishing, can all be arranged easily on site.
For our hotel room,?we opted for a Junior suite, a king bedroom with a separate living room area. We did not have an ocean view and were told none of the junior suites have views. While this is an older property, it seems to be well maintained.
We didn’t try the restaurants on the property because there were so many eating options within a few miles north or south of the Hilton. We loved the food experiences we had in the Key Largo area. (I need to take time to write several restaurant reviews — all good)
If you are considering a full service hotel in the key Largo area, then come and unwind at the Hilton.
Salute!

This is a great place to stay with kids. Its a beautiful property and they have lots of kids activities. I took two 21 year olds and they loved collecting bracelets on the nature walk and the beach and the breakfast buffet. The pool is awesome too and there’s lots to do in the area. Its less than two hours from Fort Lauderdale too!
I will say the hotel had some issues. They did not have any water for diamond members when I checked in, which is irksome and no one offered to bring me any for the two days I was there. Also, I used digital key and got locked out for 45 minutes because the lock had a «glitch» if you use with a card key. The room service food I ordered was cold by the time I got it. Most Hilton’s would have been more service oriented, in my opinion. They could work on that, but I liked the property so much I am going to give them the benefit of the doubt and try again.

Hotel is old and run down. My first night I was bitten by ants or worse and the ceiling had mold near the AC vent. After asking to move to a second room that room had a smell of raw sewage which became stronger over our stay. The beach and pool are nice which is only reason we stuck it out but it is completely unsupervised. I expected better, don’t be deceived by pictures as this place is old and rundown.

Nice, quite place. Lots of beach activities for those looking for things to do and lots of relaxing lounging areas for those who want to just lay low. The beach itself is real nice with calm waters and shallow for a long way out. Like everything in the Keys; an older 50’s/60’s-ish place. Nicely maintained and clean.
I always get an upper floor. So, when we checked in and found they had us on the first floor, I asked for an upper floor. They told me it would be a $ 40 upgrade. When I got to the room I realized we still weren’t on the top floor. So, I paid $ 40 to have what I would of had on the first floor — someone trampling around above us. Drives me crazy when hotel staff don’t ‘get it’.

Let me start by saying I came here for a destination wedding and it was beautiful. The view and location of where the ceremony was located and the room of the reception was very nice… That exceeded our expectations…
At our arrival the grounds and the lobby looked nice and clean… not bad so far… well…
We arrived at 2:30pm and guarantee check in was 4pm. We were told to leave or bags with the bellhop and they would give us a call (leaving our phone number) when the room was ready and told to look around the «resort.» As we meet up the party we were here to be with, many had checked into their room on the 4^th floor already and some were told the same thing we were. As it got close to 4pm and no call that our room was ready, I went to the front desk to find out what the delay was. When I went to the front desk another man said «oh your room is ready» and handed me the keys. I informed him that we didn’t receive a call as we were told when we arrived at 2:30pm. The man didn’t respond and gave me my keys.
I then informed him that most of the party I was with was on the 4^th floor and I wanted a room in that floor as well. He said «there is a room with two queens but for an upgrade of $ 42» (we originally booked a one King room) I said «how is that possible that a two Queen room cost more then a room with one King.» I was told the view was a big reason. So I agreed and we went with it because of the view and to be the party. Later to find out it was a $ 42 a day upgrade fee. We didn’t find that out to checkout because the «manager» definitely did not tell me it was per night at check in (if I knew it was per night I would not have done the upgrade) very poor communication in the hospitality end. I was extremely upset at check out when I found this information out. The women who checked us out (I will not say her name) was rude when I expressed my disappointment and just kept saying a generic response with a status like reaction.
When we got into the room… What a disappointment. The room was very outdated and needed a major renovation. The carpet was old and stained. The bathtub had chips on it and the drain was so clogged that when we showered the tub filled up as if you were taking a bath. And the biggest was there was rust all long the door frames and on the bottom of the wall frame into the bathroom. The door safety lock was clearly taken off patched up and moved up… It didn’t even line up and lock. Then, when the room service would clean the room each day they always forgot something. They didn’t vacuum the floor (it was clearly dirty from sandy and dirt) They didn’t refill the toilet paper roll (that’s common sense to refill when it’s low) and didn’t even leave a backup roll. The appropriate amount of towels were never left either. The one thing that got me was when the room service lady cleaned our room the next day she discover the drainage problem in the tub and took the drain cover off and left it on the side of the tub wth hair still stuck in it! So gross… Another thing was when I went over to my suit case, that was sitting on the suit case rack, there was an extra flat bed sheet was laying on my clothes. Why would they put their stuff on my clothes? Keep them on your cart or the other bed that wasn’t even used!
Other then the rooms needing a facelift and inconsistent cleaning the hotel did a great job (from what I seen) planning and hosting a great wedding!
After reading reviews on Facebook and Unilocal everyone has different reviews some great and some not so good. For me it was just ok. I’m sure this hotel could be much better then it was.

Just arrived today. I’ll start by saying I never complain and this is my first ever post to Unilocal.So far, I am not happy. We were greeted by a gentleman who was super nice and escorted us directly to the desk. The facility seemed pretty nice by first appearances and I was happy to be here after a long journey from PA. This trip has been booked for months. I travel every week for work and always stay at Hilton properties; I am a Hilton Diamond member. Normally, I am quite pleased with the level of service.
The day prior to arriving, I used the Hilton app to check-​in. We had three rooms reserved, one on points and two that we are paying for. I selected rooms on the 4^th floor, expecting a waterfront view. When I checked in, I was not given the room that I had checked in and selected. I was told that the online check-​in is a «courtesy» and that they could not accommodate my «request». The desk clerk was unbelievably rude to me, which was even more frustrating. I usually find Hilton’s to have a strong regard for customer satisfaction, but apparently that is not the case here.
Another big complaint, they seem to allow smoking (or at least it is unregulated) on the beach. Not cool!
I’m hoping that our rough start improves, but I am very disappointed this far. I may be back at the Key Largo Hampton Inn next year; they are great!

great hotel to stay at. We went for a wedding and had a great time. Food and service were excellent.

The Hilton Resort at Key Largo is a joke, but I’m not laughing! We had a guaranteed check-​in for 4 PM, staying 5 nights. We arrived early between 2/2:30PM and were told they’d call us on our cell when the room was ready and suggested we look around the property in the meantime (translation — go spend some more money on the premises) .Beside us at the check-​in area, 2 guys came in, no reservation, staying 1 night, and were immediately given a key to their room and told to have a great stay. Go figure.
We did have lunch while waiting for our room — a beer, a frozen drink and 2 pulled pork sandwiches w/​fries and the bill was $ 55, before tip. We could not use the luggage carts ourselves but had to have a bellhop take our bags to our room. Our room was clean and fairly spacious but rather outdated. All afternoon and evening, all we heard were folks in other rooms sliding their balcony doors back and forth — a very annoying, irritating sound. Lucky for us our room was on the 3^rd floor and we did have a nice view of the Bay but pity the poor folks on the 2 floors below us who had views of only tree trunks and rocks! Booya!
The resort charges a $ 25 daily resort fee which includes use of a beach chair (good grief, you are a resort on the water — why should we have to pay extra for the use of a chair?), very poor wifi connection (but you can upgrade for $$), some discounts, parking, blah, blah, blah. A rip off!
This place is overpriced, overrated and underwhelming!

I do really like this resort. That said they advertise a dog friendly properly but this is only half true. At check-​In they informed us that the dogs aren’t allowed anywhere on the property other than your room. He hoped to spend the day at the beach behind the hotel after checking out but was informed that we would have to leave. That is unless we wanted to spend the day in the parking lot. I feel cheated. At $ 390 a night they need to be more transparent on their website what actually dog friendly means. For that price I also expect not to find mold, rotting wood in the bathroom, and badly stained furniture. The couch looked gross. Restaurant was nice.

Pros: The staff were all polite and friendly… and the outside grounds/​views are gorgeous.
Cons: The hotel itself is in dire need of a remodel, which I believe is in the works so they can compete with the new Marriott. My room had a damp/​stale odor, the carpet was faded, the television was analog, not HD, limited channels, and the telephone was covered in ants. The food was TERRIBLE. Cold, no flavor. The Internet connection is also horrible… kept dropping.
I wouldn’t go back if the rooms were free…

Had my wedding here recently. Hotel staff was ¹⁰⁄₁₀. Wedding coordinator through the Hilton was amazing, ¹¹⁄₁₀. Rented paddle boards and kayaks just feet from my room door and even took a sunset cruise from the hotel beach. The beach is gorgeous. I will be back soon!!!
Also, food was beyond expectation.

We spent last weekend at the Hilton — Key Largo, it is very well located as most Hilton properties. You can ride a bicycle around this area and enjoy what the local community has to offer (there is a safe bike lane that runs across Key Largo)
The service was friendly and well managed, the food at the restaurant was very good, I had a fillet mignon with goat cheese mashed potato which was tender and cooked properly, my husband had a lobster bisque which was also delicious.
The Architecture of this building melts with the environment, the trees are gorgeous and the weather in the building is approximately 4 degrees less than outside.
The rooms are partially renovated therefore if you are looking for a Boutique type of room, this is not the hotel to go to. If you are looking for the perfect view of the Ocean, the views of these rooms are great!
I hope my review is useful to you!,

Honestly? It’s overpriced for what it is. The hotel itself is a little rundown, although the rooms are clean. My room definitely smelled like someone had smoked in it, and there were ants! The staff was friendly, but the heater didn’t work.
Yes, there is a beach. It was OK. The pool was nicer.
I just feel like I overpaid for what I got. At least the wifi was free.

Anyone who knows me knows I don’t typically stay at Hiltons on my own dime (watch out, I’m about to review two in a row though). I guess I prefer roughing it a bit more… or at least my wallet does. But, I was in Key Largo for a wedding and figured I’d stay here for a few nights given that everyone else was and the wedding’s discounted rate was actually semi-​affordable at $ 150 a night.
I must start by saying this: RENT A DANG CAR if you’re staying here and plan to do any exploration of the Keys at all. I know the Keys pretty well as I’ve been several times, but my boyfriend hasn’t… so this trip was about him getting to see some of the islands before and after the wedding. We weren’t planning to rent a car initially in an effort to save money, but we soon realized that this resort is SO FAR away from life that if you don’t have a car, you will, undoubtably, pay more in cab fares than you would have with a rental car. After two days of realizing this, we ended up renting a car.
The resort is closer to the upper end of Key Largo and is situated far away from all signs of life. Except maybe manatees and dolphins, which are both better species than humans anyways. Once you’re at the resort, you are a little stuck there. The booze is so expensive that I never bought a single drink the entire time I was there. We went to Publix with a cab and bought over $ 100 of beer and stuff for the duration of our stay. The fridge in our room, whilst hidden as a desk drawer, worked just fine and was our best friend for the few days.
The room itself is a bit underwhelming and truthfully, felt a bit outdated. But that is okay… the bed was stupidly comfortable and I didn’t care to ever wake up the entire time I was there. Our door to our balcony area would get stuck and we had to call maintenance. We found out the salty air sometimes does that… was no worries and maintenance was SO quick getting to our room to rectify the situation.
The night before the wedding, there was an open bar and the staff working it was exceptional, especially the bartender. During the wedding, the staff was excellent too. I had ordered a vegetarian dish and was brought out lobster macaroni and cheese as an appetizer and the bride (my friend) had gotten really upset at the staff about it… they immediately brought me out all kinds of other non-​vegetarian dishes before even hearing me out that I wanted to eat the mac and cheese since I’m a pescetarian. I devoured that and it was badass. Despite the miscommunication, it was incredible service and I do recommend the catering services or banquet services at Hilton Key Largo.
The activities were unaffordable and lacking here, on the other hand. If I wanted to do a little stand up paddleboarding, I would be breaking the bank for the small amount of time I could do it. I guess that the people who come to this resort can afford it, but I found many of us in the same boat and it was a bit disappointing. Another reason we should have rented a car from the start…
The best thing about this resort truly is the nature surrounding it. It is situated on the backbay area of Key Largo. The waters are teeming with manatees, needlefish, dolphins, etc. It was truly incredible. Because of the side of the island we were on, we got to see a beautiful sunset both nights. As an east coaster, I’m always up for a sunrise and witnessed that too, which was really amazing. I enjoyed sitting on the dock with my boyfriend and chatting and manatee spotting while the sky was turning cotton-​candy colors before our eyes.
I enjoyed my stay here, but I am not sure I would stay this far out if I was back on Key Largo again. But, the amenities were excellent despite being really expensive, and the views made my stay there truly memorable.

This resort is all about the chilling on the beach and the pool, NOT hanging out on your room. If your looking for a great room, go somewhere else.
ROOM: Clean and older décor. Reminds me of budget Hawaiin hotel. Got the king with palor, don’t bother. Doesn’t even have a wall between the two small «rooms». Just get the cheapest room available. I did not have an ocean view, which meant it was quieter and you could look out over the pretty green canopy, or down at the cars. Who cares, I just slept there. Bed was comfortable, shower was good.
BEACH: paradise. The water is warm, they let you bring the chairs out and lay in the water in them. So relaxing. No waves since it is on the Gulf side. They have a little tiki bar that is v close to the water, around 15 feet. You can order food or any drink, including blended frozen. Go ahead and take your drink to your chair in the water! The best. They also have music playing in the beach area, gives it a great vibe. Quite a bit of the beach area is in the shade! Woo hoo! The resort fee includes renting fishing rods and fishing license off their pier. They have a few games like bean toss in the area. My favorite part is a lack of employees blowing the whistle, telling you what not to do. Very chill.
POOL: nice, not too cold or warm. There is a full bar there that serves cold yummy food like sandwich, wraps, etc and they have an ice cream bar fridge. There is an adult pool that is adjacent but you cannot see it behind the rock décor. You can walk to it easily though, just takes a second, if you want to check on your kiddos.
FOOD: breakfast buffet was good, and they do serve you drinks at your table. Any kid who looks remotely under 5 is free. Worth it if you are too lazy to drive to the many diners near by that are much cheaper. The restaurant I do not recommend. Simply not worth the price and there are a lot of trees blocking the ocean view, but you can see some ocean. It will do just fine if you are lazy and not on a budget.
Overall wonderful place to relax. I think the negative review are people who felt it was not worth the money. I know that it is, simply for the beach. My advise, don’t take your broke ass to this resort.

5 star prices: $ 360 per night + $ 20 resort fees. Drinks are $ 12 with tip.
3 star accommodations: The rooms are decent. The view is nice and the fact that they have a private beach is great.
2 star services: Called our room repeatedly to attempt to sell us things, after we specifically asked to not be disturbed.
NOTE: The associated water sports business on the beach, run by Captain Darrel, is worth the awesome. Great time and great people. It’s like parasailing with a well adjusted Jeremy Renner from the hurt locker (in a totally safe way).

I picked this resort as a four day, three night jaunt of an extended ten day vacation. Being a Hilton property, I was initially surprised by the… I don’t know, Kellerman’s feeling (?!), BUT almost immediately my impression was converted by the charm, intimacy and vintage chicness. The rooms are a little dated, but, who cares, it’s a resort! You shouldn’t be in the room anyway!
There are at least three private beaches (RIGHT ON THE WATER), the pools are lovely and the water sport options are numerous. The staff will make up for anything you may find lacking. They are attentive and phenomenal in regards to customer service. Lisa, the night time hostess at Treetops was extremely knowledgeable regarding Bogart history and local things to see and do.
We had breakfast and a couple dinners at the Treetops restaurant. Everything we ordered was amazing. Definitely try the local yellow tail snapper and the Mahi mahi. Ahhh-​maaa-​zing! The Conch Fritters are a little over done, but palatable. Initially, I thought the meals were a little over-​priced, but after venturing out to some local haunts, realized it is on par for the area.
The only disclaimers I have is this is family friendly. If kids annoy you, avoid, Avoid, AVOID! The other thing to be aware of, and this will be true of almost anywhere you stay in The Keys: humidity is AWFUL. As a result, no matter how low you set your thermostat, everything in your hotel room will be damp. All. The. Time.
Overall, I hope to make this a regular destination on our yearly Keys trip!

Nice resort for a weekend getaway. Private beach, pool, dining, massages, tiki bar, fire pit. Our room balcony faced the parking lot so that was useless, but it was quiet. Overall the price of the room wasn’t worth it for us, I would have preferred to stay at a lesser hotel with a view of the water. Bathroom was tiny, door wouldn’t close all the way and no water pressure. One of the elevators smelled like gas.
Staff was nice and responsive when our air conditioner started dripping and we needed more pillows. The breakfast was standard fare for complimentary, would never pay the $ 38 for buffet. Dinner was good (see review under Treetops Dining).

So for our honeymoon, my husband and I decided to go to the Florida Keys. We stayed in Key West for 3 nights and we were going to be in Key Largo for 2 nights. I am very happy we gave Key Largo less time.
We chose the Hilton because I wanted a room with an ocean view and a jacuzzi tub. I know, totally diva right there, but it is our honeymoon. In pictures this place looks great. In reality, well…
Before I get to the nitty gritty of the trip let me say this first. The grounds are quite impressive. They have two beaches, plenty of swimming/​water activities area, and activities for kids. It is definitely a resort.
Ok, now to our experience. So we got there early because our trip up took less time than we expected. The front desk woman told us that our room wasn’t ready but she had another room that was the same type as ours that was ready. We opted to go with the ready room. Big mistake.
Room 1 was full of problems. Everything seemed worn and old. There were water rings on tables, the glass on one table was missing, the tub was dirty and chipped. The room had a nice view with one big draw back though. It was right on the beach. Like the water activities stuff was right outside our balcony. Really gave you no way to have privacy and enjoy the beach. The final straw for us was when we found the wash cloth in the shower. Someone had used a wash cloth to wipe their butt and the cleaning crew didn’t bother to pick it up. The hotel didn’t seem shocked, and based on another review it seems almost common to find poop related issues to this hotel. The only help the hotel gave us was to move us into our originally intended room.
We waited for a good 10 minutes before the bell hop came to get us. We were moved to the corner of the 3^rd floor. It was the kind of room I had originally wanted. It overlooked the beach but was private so you could enjoy it without having people looking in. The issue again with the room was that it felt not well looked after. Just sort of old. Things were broken, chipped, or a little dirty. The tub in this room was also considerably smaller. For the amount of money we were paying I expected a bit more from Hilton.
The one thing that this hotel does have going for it really are the grounds. Key Largo, unlike Key West, doesn’t seem to be a big tourist city. In Key West we would walk around the city. In Key Largo it felt much more isolated. It was nice to have pretty much everything you needed in one space. Expect for a good dining experience, but that is for another review.
We were also here in the low season. I’m not sure I would have enjoyed this place quite as much in high season, especially given the room situations. For the amount of money you pay to stay here they aren’t showing much off. I would choose to stay in Key West longer and only use Key Largo as a jumping off point back to the airport.
⁹²⁄₁₀₀

Indigne d’un Hilton. Cet établissement est un navire sans capitaine.
Les jardins sont jonchés de papiers, canettes et sacs plastique. Le personnel de réception est incompétent, né parle que l’anglais et mal accueillant. La cascade de la piscine né fonctionne pas et les plages sont sales. Le wifi et le parking sont payants… Seules les chambres sont conformes… Mais la, le personnel de l’hôtel n’y est pour rien. À fuir. Le resort océan pointe un peu plus loin, sur Tavernier, offre de bien meilleures prestation.