Doubletree Grand Key Resort

The hotel was clean and comfortable but I will warn you DO NOT order food by the pool!!! We ordered a few things expecting to have a nice lunch but the iguanas that run rampant on the property had other plans. We were unable to eat our food Bc the whole time we were trying to fight off the aggressive iguanas that jump on the seats and will jump up right on the tray. The few bites we were able to take were mediocre, not to mention it was $ 60 for three sandwiches, and we weren’t even able to eat. The worst part is the server, although very nice, failed to mention the problem with the iguanas until OUR FOOD ARRIVED. She told us” be carful with the iguanas they will jump up to try and get your food, I’m sorry you won’t be able to eat in peace” This really should have been said prior to me wasting my money ordering food that I was not going to be able to eat. My husband and I were literally shooing them away with towels and they would keep coming back until we gave up threw away our lunch and wEnt back upstairs to head out to the island. I might stay at the hotel again but defiantly rather go elsewhere to eat.

Convenient clean friendly staff. They didn’t have any cookies when we checked in but we were able to get them before checking out. Our room was large and clean. Would definetly stay here again.

this is my go to place in KW. It’s a Hilton property, and I have good status with HHonors — so this tips the scale a bit in their favor… but still, not a lot to dislike. GREAT location. GREAT, friendly, staff. GREAT shuttle that will run you to/​from Duval hourly. GREAT, updated rooms.
I can go on… GREAT outdoor bar. GREAT outdoor waitstaff. GREAT outdoor music by the pool. Oh yeah… GREAT pool.
I appreciate the breakfast included (although this may not be the norm… not sure), and it’s a pretty solid breakfast. Love the lobby décor, and think that the pricing is pretty spot on for the value. I appreciate that if I want to get dropped off someplace out of the norm, the attitude is «no problem».
I’m a bit surprised by some of the comments about «out of date», «noisy», and «can’t have drinks by the pool». I stay at hotels more than I would like… and find this place very up to date, no more/​less noisy than most Hilton properties, and have been served drinks by the pool more times than I can count. So not sure what that comment was about…
Bottom line, I like this place, and it remains, as I said, my go to place in KW for virtually every trip (a few times a year). Definite thumbs up.

Non responsive management. Frat house noise without recourse. This is how you treat long time guests? Diamond guests?

I planned my birthday getaway in advance. This trip included Miami and the Keys. This was my first time in The Keys. I found that it can be one of the more expensive spots in Miami but wanted to go. I stayed in Miami and went to The Keys. I decided to use Priceline. Bad idea for a beginner. I put in a range for a bid on hotels and hey! I got me a hotel. Unfortunately it was not exactly What I wanted.
The hotel looks great. It is a Hilton. The grounds look great, it’s right down the street from the beach. There is also a shuttle that will take you to Duval street. They have great activities like bike riding, parasailing and even a jet ski tour. There is a great pool bar, wonderful pool, jacuzzi and restaurant. I also made use of the exercise room. Staff were great. They give you chaits at the beach and there are boat and board rentals. There are also little resurants down the street and major stores and locations on Roosevelt. On to the room…
The room was not what I expected. It was average. The view was of a parking lot and no balcony It had a sliding door with no screen. Hmmmmm. I called the front desk about my r [m and the recommendation was to not use Priceline next time and that they were booked. They stated that certain 3^rd parties were not on their list. Oookkkk. The other downside was that there was not a safe. No microwave but this I can do without. Not having a safe is odd, especially in this day and time. The noise level was ok except for when the cleaning staff came around. They were loud and you could hear them coming.
Overall an ok experience, more due to the let down on the room. I will take some blame here for rolling the Dice on Priceline. One of the better prices in the area but I am sure there is much better. I would recommend staying here but I would say to verify what you are getting.

This place lied about their ‘free’ continental breakfast, their Dumbbells only go up to 50 pounds, and you can’t drink by the pool. Don’t come here

Away from most of the Island activity, but good, free shuttle to take you there and back. Good pool area and nice outside bar. Fairly friendly staff. My only concern was the incredibly thin walls. The person next to our room had some sort of major illness, and all week we heard them hack, cough, clear their throat and spit up all night. Not nice. Made it difficult to sleep. Asked to change rooms, but there wasn’t a good alternative option. Good live entertainment by the pool area all Friday all afternoon.

Great hotel to stay at. Very clean with friendly staff. Only complaint I have is the breakfast buffet. They only have scrambled eggs when in every Hilton I’ve stayed at, there has been a chef to customize food.

I paid $ 400 for a room here on
. When I got here the desk clerk refused to give me my key until I agreed to be charged an additional $ 20. If the rate is $ 420 just say that up front and have people pay that up front when they book online. I am not a big fan of tricks — especially with hotel pricing. Do not stay here. Stay somewhere with honest pricing

This unit is dated and simply not worth the money. Rooms are small, there aren’t any views to anything, the showers have no water pressure, the sound dampening between rooms sucks and all of the rooms have the connecting doors, which makes it worse.
There are better options closer to the beach and the action — any of the beaches. They do have a free shuttle, breakfast is OK, SOME of the staff seem to care about you and their jobs, some not so much.

I went to key west for fun and relation
Pros
The hotel has excellent shuttle service
The breakfast is great be sure to get free card to show wait staff
The bar group is great
Exercise equipment was standard and rarely used
Cons
The dinner food is good, but wait staff is not
Orders forgotten at 2 of 3 tables
Dirty dishes left on tables even though staff walked by
many times
Hotel walls were thin, the noise from next door came in easy. Complained to staff, they in essence said it was my fault for not complaining. Suspect this is a common complaint
Pet friendly, so dogs were common, pet hair
Dogs were friendly
Would not stay here again

Good option for a family of five. Had a suite with two beds and a sofa bed. Nice patio and view of pool. Far from activity in key west. Have a shuttle but only runs once an hour even during Christmas so got crowded. But it worked and was free. We were only there one night but overall good experience.

We stayed at this hotel while renovations were being done in September 2015, so we re-​booked it for our little Island get-​away (wedding!!) in December of the same year. The hotel and the room would have been exceptional save for a few issues, that for the price shouldn’t have been overlooked.
The grounds and pool are top rated. The Hilton Honors rooms were nicely done. However, every shower we took completely flooded the bathroom. The gap between the shower door and the shower caused a beautiful waterfall that I can only imagine was included in the price of the room. It took every towel we had to mop up. At the rate the water flowed out, I would be concerned with the integrity of the floor and it dripping onto the room below.
The balcony and lounge chairs were enjoyable, and felt isolated from the rest of the hotel. Bonus! What a great place to enjoy the wine and fruit platter delivered by room service! The second issue was with the sliding glass door; opened a little tough, but if you want to get a great workout, check into room 474 and close that sliding glass door about fifteen times. Holy crap, you basically have to lift the hurricane glass door out of the track to close it; each time the glass bangs around so hard you sir it’s going to shatter. Great catch, hooking up the A/​C to the sliding glass door; it cuts off whenever the door is open, which I think is smart.
Like I said earlier, we love the hotel, but for the price we shouldn’t be mopping up the tidal pool in the bathroom, and the only workout we should be doing should be limited to the weight room (which we did use, nice touch with the TV equipped ellipticals).

Cool things about this hotel–
*Awesome bathroom — well lit vanity area, bathtub with jets, and separate shower!
*Nice room — tastefully decorated and modern with a large & comfortable bed, sitting area & workstation
*Every room has a balcony
*Free parking & wifi (slow to medium speed)
*Warm cookie & mini bottle of water at check in
*Terrific pool area
*Bar & restaurant on site & poolside
Really annoying things about this hotel–
*Patio furniture & sliding glass doors are heavy. You can hear them being dragged/​opened in nearby rooms often. Like every few minutes!
*1 mile from downtown. Need to take the hourly shuttle or walk or taxi to get there
*Our room door had a pretty big gap between the door and the frame. IT LET A LOT OF LIGHT INTO OUR ROOM from the hallway (but the drapes were good at blacking out the sunlight) and you can hear all foot traffic and voices in the hallway. It was like there was a night light in the room & it was VERY DISRUPTIVE TO MY SLEEP!!!
The room rate close to Christmas was ~$ 240 plus $ 20 resort fee plus a bed tax and sales tax = final price ~$ 300!
Overall the Doubletree Grand Key is a good option if you want to stay at a resort with pool & restaurant amenities. Otherwise I would opt for a smaller hotel with local flavor closer to Duval Street.

Stayed seven nites at DoubleTree Grand Key Resort for some needed R&R. Our first stay.
After reading some other reviews, relieved to report that 2^nd floor room renovations are complete. Our room was like a new hotel. As of mid-​December, some first floor renovations still ongoing. We heard no construction noise.
We upgraded to a room with an adjoining suite. Combined were a bar, partial pool view, patio plastic chairs on a small balcony, 2 large screen TVs, music center, and two college-​size refrigerators.
Pluses:
* To a person, the staff is friendly and helpful. Concierge made helpful suggestions without sales pressure
* Breakfast, included in our rate, is usual buffet items plus fresh fruit. Each day, the kitchen honored our request for eggs ordered our way – one order fried and other an omelet. Served until 11 am. Our server Adrian in particular was most warm and helpful. Coffee is good. Also complimentary in the lobby from early morning until 11 am.
* Usual comfy Hilton beds.
* Large pool by Key West standards lined with palm trees for shade (don’t sit directly under the trees… coconuts do occasionally fall, one fell a few feet away). Whirlpool too. Pool is heated… nice feature in 75 – 78 degree December days. Five comfy cabanas with curtains.
* Poolside bar hosted during the day by friendly ‘Billy the Greek.’ Tip to the management: you’d sell more martinis if you’d switch to plastic martini glasses from the plastic cups more suitable for the ballpark.
* Hourly complimentary shuttle service to Duval Street /​downtown area, about 5 – 6 miles away. It’s the shuttle’s only destination.
* Airport noise, once a concern, was a non-​problem despite proximity. Only 15 multi-​engine flights a day… rarely heard anything. You might only hear a few Delta 737s takeoffs to Atlanta – that’s it.
* For us, DoubleTree Grand Key Resort’s location away from downtown and hidden away from main road was a plus. Marriott down the road, for instance, is right on the main road. Hourly shuttle made downtown close. This property’s location is probably your most important consideration when deciding where to book in Key West.
Small Gripes:
* I asked for a password that would not expire during our stay. Some Hiltons honor my request; this one did not/​could not. So had to re-​login daily to Wi-​Fi for 3 devices – an unnecessary annoyance that make no sense to me.
* Room A/​C is too loud and seems out of date given today’s quiet A/​C technology. Was A/​C replacement part of the room remodel?
* No safe in the room. May be available with some inconvenience at the front desk.
* Despite being a Diamond Member, no upgrade offered to the HHonors floor. Follow up message from General Manager indicates all upgrade rooms were booked.
Tip I: If your destination is only to downtown, then skip the rental car since parking downtown is challenging. Use the hourly shuttle for day, dinner or evening.
Tip II: If you want to regularly stay out past the 11:20 pm last downtown shuttle pick up, the cab ride back will be expensive.
Tip III: Choose a room away from the lobby. Noise from the lobby carries to nearby rooms when tour groups assemble there often early in the morning.
Tip IV: We tried seven area restaurants for dinner, a different one each evening for a week. Our favorite: Santiago’s Bodega on Petronia Street

The hotel was clean, newly renovated. Staff were friendly. They offer free shuttle service. Overall a good hotel.

Hotel was undergoing renovation and our floor had not yet been done. No one told about this at check-​in, and we found our room had a view of a semi-​trailer that was parked there during the renovations. The room above ours was being done, so the brief time we spent there between 9 am and 8 pm were a little noisy.
Angel, the manager I dealt with, did an okay job addressing my issues. There was nothing much he could do since they were almost fully booked. He took a bit off my bill, but I still feel like I was paying Doubletree prices for a budget motel room.
The room itself was surprisingly small. I won’t detail everything that was wrong with it, and the entire wing, since it was scheduled for renovation, but they really shouldn’t have been renting our wing at all without adequate warning and a steep discount.
Housekeeping appeared disorganized and sloppy. They tried to enter our room at 9 am on the day we were scheduled to depart. Either a poor PMS system, too much pressure on the housekeepers to flip rooms, or a housekeeper not paying attention. Not only that, but on day one we had four towels and on day two we had three.
No complimentary breakfast that I saw, which surprised me. The shuttle bus was good and convenient, but offers only one destination, but it’s in the middle of everything so not a huge issue.
Privacy is an issue even in the renovated rooms, though. Soundproofing is minimal, and when I was on a renovated floor to get ice (no ice machine on my floor) it didn’t sound like it was being addressed. I could hear toilets flushing, conversations, and TVs just walking in the hallway.
WiFi worked but not well.
I wanted to like this place, and the staff did their best, but the property has problems that customer service can’t cure.

Don’t stay there, especially right now!
They are doing a ton of construction that starts at 9am (no sleeping in on vacation). Not to mention we had bed bugs the first night, the room smelled like cigarette smoke, the pillows ruined my neck, and they wouldn’t even comp a meal for the inconveniences. May have also been the worst C-​squad staff I’ve ever had to deal with.
It’s also 2 miles away from any of the Key West attractions.
Pay the extra money and stay somewhere else.

Beautiful hotel! Only stayed here for a night but I would definitely come again. Although it felt like we were further from Duval st. Than we would have liked, there’s a shuttle every hour that brings you. The bartender wouldn’t serve one of my friends (who was not being obnoxious, as she had only had 2 beers earlier) but served a guy next to us that was completely annihilated. That was a bit irritating & frustrating.
Beds were cozy (queens) & room service was great. Caeser salad was delicious. Just the right proportions of lettuce, cheese, dressing & croutons.
We went down to the pool our second day & got drinks at the bar. The bartender had changed by this point & she was very sweet & accommodating. By the way I love a good mimosa by a pool. There were also little cabanas by the with curtains for privacy, if need be.

OUTSTANDING BIRTHDAY STAY!!!

For two years we have enjoyed celebrating my April 9^th birthday at your fine Doubletree Grand Key Resort in Key West.
Your hotel is beautiful & your staff EXCELLENT!
Managers: Don Ridley & Angel Torres were so kind to upgrade us to a third floor patio room with a pool view & several other perks to make our stay Extra Special! Thanks for EVERYTHING!
We so appreciate your many kindnesses!
Sincerely, Dr. Terri Frock & DEAN Senty.
WE’RE ESTABLISHING A DOUBLETREE G.K.R. — BIRTHDAY CELEBRATION TRADITION WE WANT TO CONTINUE IN 2016 TOO!!!

Wie haben 140 € die Nacht bezahlt, viel zu Viel für das Zimmer. Das Nachbarzimmer war sehr gut zu hören, jedes Wort, somit war das schlafen nicht möglich. Das flair war sehr nüchtern und auf Massenabfährtigung ausgerichtet. Der Shuttelbus in die Stadt war super so konnte man gut ein Taxi sparen. Trotzdem würden wir hier nicht noch mal einchecken.