Key West Polar Bear Homemade Ice Cream

Delicious ice cream flavors! The place is conveniently located by the boardwalk and marina so it’s a great place to stop in in the hot days in Key West. The service was really good the staff was friendly and she had no problem letting us sample some of the flavors. I was a fan of the guava and carrot cake both flavors are unique soft and creamy sweetness.

Really good. Sells coffee/​espresso drinks. The containers look small, but its gelato, so very filling.

Best ice cream ever, I have literally driven from key largo to key west just for the ice cream. Love the red velvet and the whoppers one. Mmmm!

Absolutely horrible and terrible customer service, have never had such a bad experience before at any ice-​cream place or restaurant, infact this is for the first time I am posting a review on Unilocal… since I thought I should share my horrific experience with everbody, so that nobody ever goes back to this place again. Here’s the story — When we entered, there was another person with his family ahead of us in the line, he greeted the lady behind the counter who was serving ice-cream…he was very polite to the lady… but she didn’t respond. he felt bad so he along with family decided to leave… while they were leaving… the lady behind the counter shouted — «leave and don’t come back»…I was totally shocked. I thought they might have had an argument that I didn’t know about… and may be the lady behind the counter isn’t crazy… so I didn’t leave. But now it was my turn. My husband asked the lady if we can taste the icecream. he did not like the first flavor he tasted, so he asked for another… the lady gave him an angry look and said something in a language we didn’t understand… I asked her politely if my husband can taste another flavor and she bursted with anger. she shouted at us saying that he can only try one flavor and she did a favor by allowing us to try two flavors. and then she said — ‘leave if you are not interested in buying an icecream’.I told her ‘how can you be so rude’ and she said — ‘you want to get free icecream, right’? She was unbelievably rude… I told her I was going to post of bad review of this place on all the restaurant rating websites and she said ’ I don’t care and get out’…
Anybody who is reading this… I request and beg you not to go to this place… this is the most horrible experience I have ever had in my life… this place should be shut down… or the lady behind the counter should be fired immediately. Nobody deserves to be treated like this… the crazy lady’s bad attitude ruined my entire day and trip in keywest…

Worst experience ever. Unfriendly staff and shitty ice cream. The women sitting behind the counter was farting like crazy and eating two cones of ice-​creams herself. I took a picture of her. I will post it.

«Racist» we went reading good reviews on Unilocal but had very bad experience. i asked to taste 2 – 3 flavor of ice cream and she asked me back — am i going buy ice cream. how rude is that. i thought she is bad mood so i picked 2flavors and then she commented on my race. who does that. and not even guilty about it.

Das Eis war sehr lecker, aber die Preise sind sehr hoch.

Good, real, ice cream. My medium size cup was packed tightly and a dollar cheaper than nearby Haagen Dazs alternatives. Recommended.

There are a few ice cream stops throughout KW. If you are tempted to try something exotic I urge you to go here. The flavor is called Mexican Hot Chocolate. It’s almost like Rocky Road but with a spicy kick. You need to overlook the $ 5+ price tag for a small cup just to experience uniqueness. There are lots to choose from in terms of flavor but you will be doing yourself a disservice by not at least trying it… sample it if you feel like a little girl, get a small cup if you grew a set. Enjoy!

I have to agree with most of the Unilocalers on this one. The girl behind the counter appears to not like her job very much. She did not greet us nor did she say thank you or much else. The coconut ice cream was pretty good but the hot fudge was clumpy.
We ordered two small cups of ice cream. $ 11 total. No tip. Service was bad. Key west has many ice cream shops, it’s best to skip this one… we won’t be back.

We were stolling on by in the late night… and the bf wanted to try Frozen key Lime Pie. Service was alright. but we don’t need pleasant, just the ice cream. yum. :)

Delicious ice cream, on the expensive side and the service is terrible. The girl was listening to her iPod staring at us like we were aliens. Took her earbud out long enough to hear what our order was. 3 scoops of ice cream was over $ 12, these are were not really generous scoops either for the price.
Each flavor was yummy and garnered a star. Triple chocolate, vanilla and carmel swirl.

Rachel, sorry about your experience. You should of tried the ice cream. It was delish!
I had the opposite!
Fresh, hand rolled waffle cone? YES!
Key lime pie ice cream? YES!
Super nice girl behind the counter who allowed me to sample flavors before I made my final decision and took a picture of me so I can remember the wonderful night (8÷21÷11) in Key West? YES!
Yea, I spent nearly $ 7 on a single scoop (it was a good size scoop) but I’m on vacation, in a super touristy area. Yea, it was worth it.

First, I have to admit that we did not actually eat here. We left before we got to that point, for several reasons.
1. The ice cream looked freezer burnt and completely unappetizing (that’s enough of a reason to leave by itself)
2. A small, SINGLE SCOOP of ice cream was something like $ 5.69! What?! I saw the small cups, and they were tiny.
3. The girl behind the counter was completely unfriendly. She didn’t greet us or even acknowledge us while we looked over the flavor selections.
Forget this place. Go down the road to Mattheessen’s. You’ll be much better off.

We went to Key West for vacation. After riding the Trolley, we were coming back to our hotel, it was like 97 degrees, and my kids wanted ice cream, i got them each a one scoop with chocolate sprinkles, it was $ 18 for that. I guess it was my fault for not noticing the prices, but I never thought ice cream could be so pricey, and this was regular old ice cream, no organic, no gourmet no souvenir container, just $ 18 for regular old ice cream. The girl working at the counter was not friendly at all, when we got there she was on the phone, and i guess she was bothered that we interrupt her very important phone call, after she serve us the very expensive ice cream i ask her some questions about the local festival going around town, but she didn’t feel like giving me any info, so much for asking the locals. I’ll never go back to this place.

Had a scoop of chocolate ice cream from these guys on a sugar cone and I’m very impressed, nice creamy chocolaty ice cream very good