Pine Belt Nissan of Keyport

November 2010 I purchased a 2011 Versa hatchback. Walter Jacobsen was my sales rep and I cannot say enough about Walter and this dealership! I have NEVER encountered an issue with this dealer or ANY of the employees at Pine Belt in Keyport. They have always been honest and very helpful, and this is the reason I will always use their service department for maintaining my vehicle.
I have used other dealers who have fallen way short of Keyport’s staff… A Nissan dealer in Pa. tried to charge me for a repair that was covered under my warranty, which by the way is the BEST warranty EVER that Walter procured for me… and I had a nightmare of an experience after I had purchased a car for my daughter from Nissan World in Red Bank… DO NOT PATRONIZE THAT DEALER… ONCE THEY HAVE YOUR MONEY THEY DON’T WANT TO KNOW YOU. I should have stayed with Pine Belt in Keyport, which I will continue to do from now on.
I have read the review’s listed here on Pine Belt and I have NEVER had a problem with them in the 5 years I have dealt with them. A word of advice when reading negative reviews on this dealer, just remember there can be some very difficult and demanding consumers out there who have entitled attitudes and cannot be made happy no matter what… just saying

So we fixed the door hinge ourselves and the universal joints ourselves. We also come to find out I also have to rebuild the entire front end. Pine belt nissan sold us a money pit. We will never do business with them again and I would never recommend them to anyone ever.

I spoke to them on the phone about a used Altima. They were very nice on the phone. Came in to check out the car supposedly a certified car. Scratches and busted mirror. Asked the salesman for a better price back and forth. They could not answer a simple question of total, and other charges. After 1hour later go in to finance manager he is telling me the payments that are more than it was calculated before. Than he is telling not use the calculator that I am using it does not match up up with their fees that they put in without my knowledge. NEVER AGAIN WILl I shop at Pine belt. Deceiving and dishonest to customers

I brought my brother’s car here to fix his sunroof because it was leaking. We dropped it off on a Wednesday, because they told us they could get him an OEM sunroof and to leave it. It wasn’t until Friday afternoon they call us and tell us they no longer can get the sunroof. Why would you tell us to drop the car off if you can’t get the part?!
To make matters worse, when we went to pick it up, they leave the car outside in the rain. The only reason i’m not giving this place 1 star is because my family has bought 3 cars from them with no issue.

Just wanted to say thanks to. mark r. Had a great experience buying a new used minivan. He and the whole team at pine belt helped me and my family get the car we needed. I would definitely recommend this dealership to anyone. Thanks from marty and family

Where to start…
After a week of leasing a vehicle, my wife and I disliked so much we wanted to return it, but of course we couldn’t, we offered to lease a more expensive vehicle due to the fact that this car was a tin box with a go kart engine and handling. Forced to keep a leased car for 2 years. So now after 2 very unhappy, disappointing and sad years, I’m here to return this POS !! I had a pre inspection, made an appt for this day. I’m here waiting for the ONLY person who takes lease returns, the ONLY !! And of course he’s a sales person who is too busy to take these damn keys. It’s already been inspected. I couldn’t stand the sales people when we leased it and it’s no better trying to give bank their vehicle. I guess at this point they already have my money, so what’s the rush for them.

I have leased 3 cars from Pinebelt Nissan and have always had exceptional service. My Altima & Maxima are great cars on their own, but I truly appreciated the customer attention from Nick Cataldo and Steve. They’ve always given me the best available deals, I never felt scammed and they always followed up with me. As long as I have a Nissan, this will be the only place I go. Thanks Nick & Steve

I have always had a painful experience when it comes to buying a new vehicle. Until i came to Pine Belt Nissan. I immediately liked Dave. He wasn’t pushy and he didn’t make me feel like i was being forced into something. He was patient in explaining everything to me, and very informative. we had a few hiccups as i was not initially happy with the car that I chose. He stayed with me for hours while i swayed back and forth and i never once felt that i was annoying him. I finally decided which happened after the store was closed. Every person we dealt with was genuine and kind. They went above and beyond. I had leather seats put in the car after market & when we returned, There was Dave. Putting more wiper fluid in the car for me and making sure everything was A-​OK. These guys are amazing.
They gained a customer for life & i will recommend these guys to anyone i know looking for a car.
Thanks Guys at Pine Belt for the beautiful new whip & treating me like family!

UPDATE:
over last couple of days Matt Clifton, GSM Pine Belt Nissan of Keyport, reached out to me and offered to settle the matter. I like his approach and open and truthfulness on the handling of the issue and he has given me couple of practical solutions to the issue. I have opted for the offered solution.
Unfortunately there is no 0 star possible or –10 star possible
I leased a new 2015 Pathfinder SL Tech from this dealer on January 10^th, 2015. While negotiating the price of the vehicle, we had come to an agreement that the dealer will install a Dual DVD Head restraint entertainment system and roof rails inclusive in the deal, however, the accessories weren’t in stock and would had to be installed a week later. After the accessories were installed, I found out that Dual DVD Head restraint is an aftermarket product rather than a Nissan product while the roof rail was Nissan product. The installed DVD monitors do not function the same way as was perceived by me in Nissan’s website and advertisements, and the installed DVD monitors do not match the rest of interior of the car and hence spoils both functionality and look. Upon taking up the matter with the dealership, I was told that the deal was originally done with an aftermarket product, however, they accepted that it was their fault of not informing me of the same. Note that roof rails installed were Nissan though, however, strange.
They refuse to install Nissan DVD monitors, and asked me to pay extra $ 1000 to get that instead. They are offering to match the color of the head restraint with the rest of the seat and claiming that the installed product should behave just like Nissan product, which is not the case. I had also involved Nissan consumer affairs who could not resolve the case and to them dealership told that if I paid $ 800 extra they would install Nissan DVD monitors, something is really fishy here. Besides they are tricking me to pay extra for something which I was already tricked into believing that I had already paid for. This has caused me endless agony and sleepless night. I feel deceived and now I feel stuck with a car which doesn’t fit all my requirements for next 35 months. And, since they have accepted that they didn’t inform me (withheld information) about the product being aftermarket at the first place, it’s their responsibility to mend it.
It’s an implicit understanding of all the customers that the accessory they find in manufacturer’s website and ask the dealer to install during a new car purchase will always be OEM.
Stay away from this dealership. And if you are unfortunate enough to land yourself there, make sure you get every nickle and dime and nut and bolt mentioned in paper works. These are very clever people you are dealing with, so be extra cautious.
The DVD monitors they got me installed, cannot be played with the in-​dash DVD player, and I am not sure how on earth they expect my small kids to load, change tracks to enjoy the movies their daddy got them. While the Nissan product that I had seen and believed purchasing, can be played individually or via in-​dash DVD, both.
The sales person was Steve Lanman and his sales manager Nick Cataldo (who in fact is the most rude person I met in my entire life)
These people donot understand what it means to be a customer and how customer satisfaction and after sales experience is important for any business. We have, in fact, already advised couple of friends who were in talks with this dealership, against it, and they have turned to Edison Nissan. And I am sure, me and my social circle will continue doing that in future.

Awful dealership.

I have been a Pine Belt customer now through two cars. I would not have bought a second car if I was not a happy customer.
Besides an excellent sales team, I have been particularly pleased with the integrity of the service department.
My recommendation. Nissan is a great auto and Pine Belt Nissan treats you like family.

Very friendly staff! Thanks to Michelle! And the awesome salesman, Walter! If you want a friendly and professional car buying experience, this is the dealer! So thankful we chose to go to Nissan Pine Belt of Keyport than any other place! Great experience!

BEST EXPERIENCE EVER!
I have to say that the team at Pine Belt Nissan in Keyport is by far the most professional and dedicated group of people that I have ever had the pleasure of doing business with when buying a car. Tom Hebrew and Bob Sorg EXCEEDED my expectations and provided EXCELLENT customer service. My wife and I purchased a 2011 Nissan Murano and a 2006 Nissan 350Z and I am so happy with my new cars. I absolutely love them and are a great fit for us. My daughter Peyton loves the Murano and I can’t wait for the summer to cruise with the top down on the 350Z. Thank you so much and I will be referring a lot of my credit repair clients over to you as well!!!
Jose Rodriguez and Kellee Rodriguez
Owners of Clean Slate Credit Solutions
Neptune, NJ