The UPS Store

We didn’t get exactly what we wanted. But the staff was so helpful, completely explaining all of our options and handling the packing and paperwork with a terrific aloha attitude. And the international shipment arrived on time and undamaged. No worries, mate.

June 18^th 2015
I needed to make copies for documents, the front desk lady greeted me and
helped me setting up the copy machine but did not work in color that day, moved to another machine that was been worked on by an employee on a quick fix, and a lady in front of me about to literally about to print a book. i knew this would take a while but no ! she was done in 3 minutes. Placing my first document to print and instead of 1 copy it was spitting out 8−9−10 I panic. pressing the stop button several times but by then I look at the bin with about 10 — 12 copies (should have cleared previous setting)
Any way, with my boss waiting outside on idle I lost my cool and was a bit frustrated
since it was taking longer than I thought. Making a long story short I call and the already busy lady that helped me just minutes earlier… she completely finish print my documents. And, based on circumstances beyond the store control. sometimes machine malfunctions no ones fault. I myself could have be more understanding and learn to be patience. She insisted on no charging me that day and to pass it on.
Rare amazing good service, will return and recommend.
Kihei resident.

Cheapest place to FAX stuff on Maui that I have found, and the blonde girl at the counter is really cool. Everybody else is cool too.

Being 4^th generation in the islands, I am proud to live in Kihei. I take pride in our local businesses who thrive and promote our famous «aloha spirit» to everyone. I’ve had a box here for almost 5 years. The staff is wonderful and Tiffany is Terrific! I’ve used their fax, printing and notary services — thank goodness they’re here! No driving to Kahului. They «saved my day» many times. They are efficient, nice and will always do a little something to put a smile on my face. Mahalo for all you do! Keep spreading the Aloha!

I recently went in to this UPS store needing a document notarized. It was about 10am and they mentioned that they only offer the service certain hours. However, the notary was on staff and was kind enough to help me out. It was a huge help and the staff was very friendly. I would highly recommend this store to anyone looking for good service.

I went to three different banks for notary service and was told it would be at least an hour wait if they could do it at all. I then went to the ups in kihei and was greeted promptly. I was told they only have notary from 1 pm-​3 pm. The manager however said she would do it anyway at 10 am to help me out. I greatly appreciate their service and assistance and they went way beyond their required role. I will definitely do business here again

I do everything possible to avoid going to this store and each time I am forced in out of necessity I am reminded why I hate it so much. As soon as I walk in the door I feel the hostility and tension that seems to exist between all of the staff. They don’t make eye contact, they don’t greet you, they make every effort possible to get every penny possible out of you while offering nothing more than the bare minimum in service and solutions. My experience is based off of multiple trips over the past 1.5 years. Today as expected, no one went out of their way to be helpful (Kim), the manger herself (Tiffany) gave me no hello or acknowledgement while doing my notary. She was barely able to grunt out ‘do you have your id’ and the total price at the end. No thank you, no eye contact just a cranky blond who shared her bad mood with me. Grrrrr.

Hi, Tiffany. Am back in Florida… u da best. Very nice, helping ship my junk back to Tampa Cheers!

If I could give 10 stars I would. I have been a customer since 2007 and when the new owner took over it has been fabulous. The staff are ALWAYS friendly and helpful. I actually have a locked mailbox at my home I could use but don’t bother because I know if I go away my packages and mail are in good hands. Worth the money! Thanks UPS Kihei Staff :)

This place was a lifesaver. I’m buying a vacation home nearby and they had the Notary I needed and they were then able to fax my documents and then send the originals second day air. Thanks for being there!

$ 25 cardboard boxes and $ 17 bubble wrap? you’re joking right? Shipping 2 christmas presents would have cost me $ 150. I’m not sure how this place stays open.

It takes a lot to get me to leave negative reviews online, but this store and its staff is worth of the time/​effort to say my two cents. If you like to be nickeled-​and-​dimed over EVERYTHING (‘you want a 2 inch piece of tape for that box, that will be $ 1′ or ‘yes although the UPS envelopes should be free since you are PAYING to ship via UPS, we will charge you’) then this is the place for you. But wait, do you also enjoy condescending, slow service by unfriendly staff? But wait, do you REALLY like overpaying (how can it be twice the price to send something express via USPS here than at the post office, which is right across the street) for lackluster service? Then yes, you have found the perfect place for you. I wish I would leave negative stars as it is certainly deserving from my experience — it’s my own stupidity for going there multiple times over the past 3 years, I kept hoping that it would get better but it hasn’t. This is the complete opposite of good service with Aloha.

I have been a customer of this store since I moved here in April. Tiffany and the other staff have been so helpful and friendly to me. I had a BUNCH of large boxes shipped to me (at my PO box there) when I moved. They arrived when I was out of town for 10 days — they promptly called me to let me know that they had arrived (I had told them I would be out of town) and said not to worry about leaving them there until I returned. Typically there is a storage fee if you don’t pick it up after a certain time, but they were very understanding of my situation and had no problem holding them for me. When I did come to pick them up, Stevie graciously offered to load all the boxes in my car. Top notch customer service. Every time I am there to pick up my mail, the girls are so nice and love to chat with you if you have time. Very helpful staff for packing and shipping as well.

I needed to mail a box to the mainland while visiting Maui and decided to go to the UPS store in Kihei. I had a great experience there and my package arrived in tact and on time! Stevie, the sales associate who worked with me, was friendly, helpful, knowledgable, and attentive to my shipping needs! Thanks for your help! Definitely will return again!

Great business, and highly recommended! Very efficient service and friendly staff, Stevie was very professional and helpful! This is my favorite one stop shop for all my mailing and copy making needs on Maui! Mahalo to the UPS Kihei Store!

I promised my cousin that I would mail her a painted coconut during my trip to Hawaii. I asked around and was told that I could get some really beautiful ones at The UPS Store in Kihei. I bought a really lovely coconut with a sunset painted on it. Turns out one of the girls that works there paints them! The coconut arrived three days from when I sent it and my cousin was thrilled to say the least.

They wanted to charge me $ 1 for a 2 – 3 inch piece of tape to secure my box. A business providing shipping services and unwilling to help ensure that packages are securely taped?
For the $.02 it would have cost, they lost a customer.

They accepted my UPS package containing a $ 700 Samsung Galaxy Note for shipping only for it to be never seen again. Carrier never picked up, they, the UPS Store «couldn’t find it» and there was ZERO help in trying to locate the parcel. Ship with them on your own risk!!!