I used them again this summer. I called ahead and the bikes were actually there before we got there this time. Helmets needed some adjusting, locks and baskets were functional. I needed to swap bike sizes(mis-estimated for nieces/nephews) and they came back and swapped bikes for me, though there was some miscommunication possibly partly due to a family member rearranging how I had bikes set out so I went in person and did yet another bike swap and they didn’t bat an eye. This is likely to remain a staple of our OBX visits. Thanks Ocean Atlantic!