Sun Realty

This is an addendum to my previous review of 10.1.15. I recently received an automated ‘thank you’ email from Sun Realty asking me to review the property and book another rental with them. Sending me this automated email, after all the problems and lack of resolutions I’ve had with this company, goes to my point of how in tune they are to customer service — NOT. I did review the property, 491-​B Sea Song in Nags Head, and gave it a bad review because it was a dirty, poorly maintained, dump. Of course, Sun Realty did not post the negative review on their site which is why all the reviews for this particular property are, at a minimum, over a year old. Old reviews should be a huge red flag to anyone considering renting from Sun — if there are no recent reviews of the property you are considering renting ask them why not (better yet, just rent through another company). The pictures from the property I rented from Sun Realty are posted here and pictures don’t lie. While a rental may be ‘pet friendly’ that’s not an excuse not to clean it or fix it. I’ve got a dog too — I also have a dyson and I use it.

I WILL NEVER USE SUN REALTY AGAIN!
My first time ever going to OBX and we used Sun Realty to rent Gammon’s Watch (389-​A), at 1909 S. Virginia Dare Trail in Kill Devil Hills, NC. I called this office about 30 mins after we entered our vacation home, because we had major issues with the AC temperature/​Unit, and a female employee answered, I tell her our issue and then she screams at me & slam the phone down & hung up on me! I decided to take the 3 min drive to the office, Just before I pulled into their parking lot, I see 3 cars speed out of their parking lot, one of those cars almost crashed into 3 cars driving in the road. 15 seconds later, I pull into their parking lot and see that the office is closed for the day! How appropriate! I called and left a message with the branch manager. He did call me back the next day. When I told him what his employee (or Mom possibly) did, he completely ignored it and did NOT apologize and did NOT say anything about if he was going to disciple her or even talk to her. Regarding our AC issue, he sent a maintenance guy over the next day (day 3 of our stay), and the maintenance guy said the temp is locked and will not go under the selected temp, so it saves the company money!!! So nothing got fixed! We pay HOW MUCH and this is their attitude! There are soo many other OBX rental companies out there, I WILL NEVER USE SUN REALTY AGAIN!

If you’re looking for real Southern hospitality, a friendly face, a kind word on the phone, or even returned phone calls and advice, forget it. You’ll not find it at Sun Realty in North Carolina’s OBX especially after a storm. It starts with a sign on the door at the Salvo office: «No Keys Until 4pm» which discourages anybody from showing up and trying to use their expensive rental house an hour early or even ask. You can pay an extra $ 100 though and get in early if you tell them in advance, but that $ 100 only buys you a few hours.
We rented a cottage in Waves on Hatteras Island as we have done several times. Hurricane Arthur hit and although it was small and fast, we decided to leave and return once it passed. We did so because of the still sorry condition of NC12 three years after the last major storm.
The only phone call Sun Realty made was to tell us to evacuate while their employees and permanent residents remained. Not once did Sun return any of my six calls even though they repeatedly said they would update us. Not once did anybody from Sun Realty text or email although they had both. The last phone call I made from a very nice replacement beach in NC where they do know real hospitality — Beaufort — and over which the eye of the storm passed, was to inquire about the condition of the home we rented. Sun claimed it was heavily damaged and that the roof was partially caved in. This was a complete lie as we found out from the owners.
It gets worse. When I called the «customer service director and real estate broker» at the corporate office in Kill Devil Hills, NC — she made the appropriate sounds and said she would look into it. Ten days later — nothing. A follow –up email prodded the customer service director to send me a cut and paste, fact error filled note that addressed none of our service related concerns, lack of communications and hospitality. It also repeated the lie about the damaged house.
If you visit the OBX do NOT use Sun Realty. The sign on the door and linens dumped on your beds when they’re supposed to be made is as good as it gets. It goes downhill from there.

I have used Sun realty for renting my property in the 90’s and had no problem. Now we used them for rental in South Nags Head and did a review of our property and gave it a bad review. It was taken down and said no reviews pending? Sounds fishy and leaving home without reviews for next sucker in 2014. Sad way to do business. As a result I will not use them again!

We have a pending reservation for this July for a house in Kitty Hawk and have had nothing but problems with this company. They messed up our reservation and our account numerous times. I have made over a dozen phone calls to try and fix this problem and every time I think it is fixed, something else comes out. Poor customer service. I would definitely not recommend this company to anyone!

They came back and decided to waive the increase. From my review of the contract, they had no right to increase the amount being charged. Glad we got it sorted out.

Our first experience was great, no issues, however, we reserved the exact same property for a week in July then several days later after we had already changed our schedules for this second week they tell us the can’t honor this reservation because someone else wants it, total crap, and they only told us when we visited their office in person to drop off the keys, never bothered to call or email us and actually had we not asked no telling when we would have found out. Very poor customer service, I’d advise you to double check all your reservations if you’ve booked with these people to avoid any surprises like we had.

We’ve rented several houses via Sun, and several with other companies. The Sun office staff is very friendly and easy to deal with on the phone. I always call making reservations because we need pet friendly accommodations, and although the rules are supposed to be standard different home owners have different rules, so we always check.
Check in process couldn’t be better, they have everything ready if you paid in advance. Show an ID, grab your keys and go!

I would not recommend SunRealty. Do not trust the reviews on their site. I provided my own review with negative feedback and they have never posted. I also filled out their survery after our rental and they did not respond whatsover. They seem not to care about their service. We stayed at property 335c. It is condo on 4^th floor with no elavator. When we opened the door, it was a musty smell. Soon to find out with the mildew and mold in the showers and a/​c ducts. The place was decorated in the early 80s and has never been kept up. The TVs in the bedrooms were wall mounted stands. The TVs were attached to the stands by car tie straps. Not very safe when you have children. The screen door was busted and the curtains on the screen door were broken. The bathroom fan sounded like a fire engine when you turned it on. Under the beds seemed to have never been cleaned. I would not recommend to anyone to stay at this rental or to rent from Sun Realty.

We have rented from them for the past two years. We will be looking elsewhere on the Outer Banks next year.
When we first booked the house over six months in advance, we paid an extra $ 100 for an early check in, only to find out a couple of months before vacation that we were unable to check in early at that particular house, but by then it was too late to book another house.
After we checked in, we soon found out that the house was full of cockroaches and spiders. We immediately called, but Sun Realty did nothing about it.

Disclaimer: I’ve never used another OBX realty company.
We’ve hit OBX twice now, and both times the houses we’ve rented have exceeded our expectations. The prices are not exorbitant (I don’t expect houses right on the beach to be cheap), the pictures of the residences are plentiful, and the details are good. Both properties were amazingly beautiful, and exactly (or better) than advertised.
Check in and out is super simple, and it’s great to get the little bag of toilet paper/​area information/​reusable bag with your keys. That TP comes in super handy after a long car ride!
The only thing they could do better (which is difficult I know, but still a pain point) is to keep up to date on the listings with what is provided with the house. In our most recent trip we packed pillows/​comforters/​bathtowels/​sheets/​child tent and all of these things were present. Most of it had specifically been mentioned on this property as NOT included. it would have saved us from having to rent a car to lug linens for 7 adults. Comforters/​Towels/​Pillows take up a LOT of room!