Dillard’s

The customer service here is fabulous. I’ve been shopping here for 30 years and some of the original folks are still here helping me… love it! What I don’t like is the website since Wells Fargo took over. Trying to pay a bill online is absolutely the pits and I wish we had the old format back. Very user unfriendly.

Horrible customer service! I tried to exchange a pair of shoes and I was not able to because I was told I wore them… I had just bought them! There was no way I could’ve wore them. The cashier was rude and belittled me in front of a large crowd. I was going to buy a pair of boots but I will not be buying them at Dillard’s. I can’t brlieve they are still in service with such horrible customer service.

I went to the shoe department to return shoes and unfortunately the two people at the cash register were not prepared to assist me. As I stood at the counter waiting to be assisted the woman was on the phone screaming to the person on the other end of the line that she was too busy at work and could not talk at the moment. The man at the counter was too busy talking to other women standing nearby on the merits of high heels in the bedroom and then which one of them was going to grab dinner for him. Once these two individuals had finished their respective conversations, the woman realized my desire to return a pair of shoes was more complex and required the assistance of customer service. She allowed me to stand at the counter for approximately twenty minutes without saying a word. Needless to say, there was no customer support or service provided because the customer service section was completely empty. I know this because I eventually grew tired and walked over there myself. After ten minutes of waiting for someone to appear, I decided that a pair of shoes was no longer worth my time. I will not shop at this Dillards again based on this terrible experience. I truly enjoy the chain and prefer to drive to a Dillards in the Austin area then to the one fifteen minutes from my home.

I was shopping around in the purse department. They had a sale going on and I was not sure of the price of one bag I liked so I asked the clerk to tell me.
She came over and saw I had paper from the bag taken out and sitting on one of the display tables and I could tell she wasn’t happy. I felt that she assumed I was going to leave it all there based on her tone of voice and how she was talking to me.
I told her I planned on putting the paper back in the bag, but she wasn’t listening to me and kept asking if I was going to buy the bag. I wasn’t sure if I wanted it yet.
Once she listened to what I had to say – that I would put the paper back in and I wasn’t sure on my purchase yet – she calmed down and went back to her business.
After a few minutes she came back. She was much nicer the second time around and asked me what I was looking for. I just wish she was nice in the first place.