Eyemart Express

It’s ok, prices were competive enough but… you will have to wait hours to get your glasses after you have signed in. I signed in one day at 11:16. It is now 11:59 and they are taking people in front of me and I am writing a review on Unilocal rather than getting my glasses fit. They certainly have their own pace. The urgency is not really there.

This is the second time in my 35 years of age, getting my eyes checked out and this time I needed glasses. I was treated well and with respect by the doctor and staff. My insurance covered my exam, but not my prescription at this place. I was given my prescription and was told where I could get it filled that my insurance would cover. But this place had a selection like no other, and a specialty frame made by Tiffany & Co. that I wanted. So I decided to pay out of pocket for everything. The thing that made me love this place so much was the fact I was treated like a million dollars whether they knew I was going to spend my own money there or not. The lady that set up the prescription was very nice and helpful in helping me pick out the frames that look best on my face. Im very pleased with this place and will be returning!

First time I came here it was fast and great. Made me want to tell all my friends to run over here and get two pairs. However comma, today they have been slower than glacier ice. I’m gonna have to rethink same day service in this place.

I’ve been serviced in this Killeen, TX location three times now and have had great experience with a gentlemen named Cory Collins. I returned because of his customer service etiquette and in depth knowledge of lens manufactoring process within the lab environment.
He is the only reason I’m giving this establishment a 4 star review.
Sadly, my most recent visit on Dec 29, 2015 at 6:45pm was a completely different experience. We were disrespected and completely lied to by a «manager» in training. We drop by to pick up my most recent order and there was another representative that didn’t have a uniform nor name tag, was rude and lied about our records.
My wife asked for a copy of my eye prescription like previous times and he said they didn’t have it.
Customer service representative Mr. Collins had assisted us prior without issues and promptly inform the trainee that I had indeed turned in my prescription and that it’s on file. The trainee brushed it off and directed me, did not inform me but directed me to call my doctor for a copy. He then fumbled with my glasses and ended up giving me the wrong attachments, accessories and case for my new sunglasses after I informed him that the intial case and accessories were for a different model of sunglasses.
I will not be returning to this location or to eyemart franchise. I travel about for my occupation recently abroad and buy in bulk glasses and sunglasses. I inquired about such easement of ordering or purchasing glasses in different states or regions and he again lied through his teeth. I would highly recommend in house hire for managerial positions, this «trainee» lacked everything that Mr. Collins exhibit steadily through out my visits even with high work tempo and minimum manning.
If there are questions or further concerns feel free to contact me.