Houston Custom Carpets

I recently purchased a home in Humble. I was planning significant renovations including replacing the carpet and kitchen countertops. I had been to one of the big box home improvement stores, but was concerned about all of the add on costs. Then I discovered Houston Custom Carpets, conveniently located off of Hwy 59 in Kingwood, near my apartment.
For carpet, it doesn’t get any simpler. Ron Gilstrap has been in the flooring business since the 1970’s, and his knowledge of carpet is as extensive as the plethora of carpet samples in the store. His quote was simple and included installation and the removal and disposal of the old carpet. There were no hidden fees, and their prices were competitive. The installers were real professionals who took pride in their work. A long time ago I worked as helper for some carpet layers, so I am familiar with some the shortcuts that carpet layers can take. These guys took the time to design the layout, and the result is flawless. I couldn’t be happier with the finished product.
The second project was to upgrade the kitchen countertops to granite with a beautiful custom designed backsplash. The installation of the countertops was flawless. Again, the contractor was a true professional and artist. This was not a hurry-​up job. I was impressed with his methodical approach and attention to detail.
The final step was the installation of the backsplash. Here was the only hiccup in the entire transaction, which was quickly resolved. I had picked a pattern for the tiles off of the showroom floor, but the installer followed a different pattern. When I got home from work, he was nearly finished. Even though the design work he had done was beautiful, it was not what I had requested, so I sent a picture over to the owner, Bill Kayali. Immediately, he took responsibility and said that they would fix it. It took a few days, because they had to reorder tile, but when it was finished, it was perfect.
I cannot say enough for this team. I got excellent professional care from start to finish. Highly recommended.

Excellent customer service! Great staff that truly cares for their clients. I went in for carpet estimates, but found out they do so much more. Bill Kayali, the owner knows about every project and works to ensure client satisfaction. Carolyn’s very helpful and really nice to work with… goes out of her way to make sure all your questions are answered and jobs are being done on time. And Tim is fantastic. From start to finish… whether just new carpet or kitchen and bath remodeling… they do it all. If you’re in Kingwood, Humble or Atascocita areas… definitely stop by and give them a shot at your business.