Kingwood Air Solutions

The short of it:
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They failed to correct a problem on a prior visit. Then they failed to bring the correct parts for the job. Then they inflated the price of a home warranty repair. Call Elite Comfort AC & Heating instead.
The long of it:
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I had the guy out to fix a popping noise coming from the AC drain line to my sink. I had researched the problem and found it was usually caused by air pressure from the AC unit blowing bubbles in the sink’s P-​Trap. Kingwood’s tech said that that was the case. He examined a number of potential fixes and removed a cap on the condensate overflow air vent. He said if it still caused a problem to try installing a cap otherwise a P-​trap was the accepted way to solve the problem.
The problem came back and I called my home warranty company and they sent Kingwood Air back out. The tech described the problem to the warranty company as being «normal». Then he offered to add the missing P-​trap for $ 145. I asked him why it was so expensive, he said he had to drive to get the $ 10 part. LOL. I told them it was the P-​trap issue when I made the initial call. Why didn’t he bring one? And why does it cost $ 135 to drive 0.9 miles to Home Depot? I’ll be buying the part. Maybe I’ll call them back to install it.
So I recommend, if you have a choice, go anyplace else for HVAC service. I’ve used Elite Comfort AC & Heating in the past with great results.
ALSO! If your AC guy says a trap is not needed on your AC condensate line, show him this article:
Shame on Kingwood Air Solutions and American Home Shield.

I wish I took my own advise and research companies before using them. This company was sent to check my a/​C central unit as it was not cooling. They charged $ 180 to «clean it» then said it needed to be replaced. They said they would call the home protection service company and request a replacement. The protection plan called me next day to inform me this company reported the corrosion to be caused by dog urine thus they would not cover. It amazes me how a technician from a visual inspection was able to conclude with certainty what I would refer to a forensic corrosion examination and determined what caused the corrosion. When I questioned if anything else could cause corrosion such as standing water he said nothing else would. I can only deduct I dealt with some good LIARS

AHS assigned these guys to fix my air conditioning unit. They wanted to replace it instead of repair it, giving me a number of reasons why my older unit would need to be replaced eventually. I ultimately decided against a replacement and opted for the repair. But they ended up charging more than quoted, which was disappointing. The guy complained how using AHS really cost them money as they contracted doing work for nothing. I don’t understand why they still would continue with them in that case. They appeared to make up for the loss by charging me for code updates and other things that at least to me seemed unrelated to the defective coil they said was causing the problem. I asked if they could just repair the coil but they said they wouldn’t and that they had to install all new outgoing piping, a new drip pan, etc. None of these were covered by insurance of course, and the bill was 4 digits, so I think they got their money’s worth from me in the end.