Master Tailor

Well two times went into this place to get our United Airlines uniforms altered and two times two years apart they failed completely to get the work done on time, or even done at all. with work on Tuesday and no uniforms sitting in there for over a week my daughter just asked for them back and we’ll have to have them altered in Austin immediately. 2 times this is happened and they asked if they could keep it for the rest of the day and have it done maybe by the end of the day but she wasn’t able to wait. Two times in two years how did they get it wrong again? seriously, never ever going back I would never ever recommend this place. Pretty, disrespectful respectful, and incompetent.

I took a pair of dress pants here to be altered & not only am I surprised at the professionalism & quality of the work, I am astounded at the quick turnaround!
The ladies here are kind and speedy!
I see that they also offer shoe repair, but for shoe work I usually use the place in the HEB parking lot that faces WLH Parkway.

I just wanted to spread the word how horrible this place is for anyone that needs to know. In November, I dropped off more than 50 crown royal bags for them to make a blanket out of as a gift. I talked to them, was told they would call me when it was done. I waited a month and did not receive any phone calls about it so right before Christmas, I called to check on it and they told me «We will call you when it is finished». I waited another month and called «Yes, it will be ready today, we will call you». I did not receive a phone call so I called AGAIN. «Oh I was wrong, we cannot do your blanket.» When I asked them why, they said they TOLD me they could not do it because they needed more fabric. I told them they never told me that, they never called me ONCE during a TWO MONTH PERIOD to talk to me about it.
I went in to get my bags back, and asked again why I wasn’t notified, she said she told me that they could not do it in November when I gave them the bags. Maybe I’m an idiot, but I don’t think I would leave my bags there KNOWING they weren’t going to be done. She basically shooed me out of the store with a «It’s okay, you can have them back» because she obviously did not want customers to see me being upset.
So not only did they hold on to them for two months and did nothing, but then lied and turned it around on me. They obviously had no clue who I was when I would call to check on it, and never tried to make contact with me about anything. I am so upset that this was supposed to be a Christmas gift, then turned into a birthday gift, and now I am left with a bunch of bags after two months.
Horrible customer service, horrible communication, HORRIBLE!

I’m on the short side so I have to get pretty much every pair of jeans/​pants I buy hemmed. I usually buy Miss Me jeans and they always do an excellent job of hemming them and keeping the original hem so that you can’t even tell they’ve been altered. I’ve brought in probably over 30 pairs of jeans over the years and have never had a problem.
I’ve also brought in a few dressed to be altered. One of them was a cocktail dress that another tailor in the area wanted $ 70+ to do and here they did it for half that and it came out perfect. I’ve brought in two bridesmaid dressed that needed to be shorter and one that had to be taken in on the sides and in the shoulders. All have come out exactly the way I want. Anytime there is something not quite the way you want it they’re more than happy to fix it for you and have it ready quickly.
Most of the time when I come in my pieces are ready to be picked up within 2 – 3 days with no problem. They can even do it faster than that if you need it but since I’m usually not in too big of a hurry I let them get to it in a non-​rushed time frame.

they do good clean work. the lady is pretty nice and stops you from doing something ridiculously stupid. i got 5 shirts taken in for the sleeves and 2 of them for the hem. they lost the detail work on the hem but i didn’t mind and i didn’t tell them to keep it, so it’s not really their fault.
i got 2 jackets altered here too. sleeves. they did good work again, i can’t tell that it was altered (except that it now fits properly). these alterations i got done were obviously very simple and easy for any tailor to do. i don’t know how good they are with suit jackets, major alterations, and jean alterations.
but there is always a lot of women going there to get stuff altered and i have to wait for 10 minutes. so it can’t be bad!