Cindy was wonderful to work with! We emailed and called back and forth multiple times while she helped me figure out my order. My boss decided he wanted shirts for a business trip the following week and we were able to get a rush and they were ready earlier than I expected. The pullovers looked great and I was very impressed by the whole experience. Cindy was so helpful and made suggestions where I had no idea what to do [fonts and colors for an indifferent boss]. When I went to pick up my box, I was a little weirded out by the store – sort of a mish-mash of dusty old things. My advice is just go to the website, and try not to look at the store since it’s most likely just a storage space =) I’ll be calling again soon to order more shirts for sure!