Swim and Tri

On June 11^th, 2015 I ordered 3 Speedo LZR Elite technical suits for my daughter. The three suits arrived unboxed, in baggies. I called to inquire and spoke to the owner, who was very rude. He told me that the boxes were crushed moving the suits from meet to meet, My concern was that the suits were not new (tech suit can only be worn for one meet due to how much it stretches out after putting on the first time).
I took his word for it, foolishly believing all was well. My daughter wore the first two suits without issue. At New England Senior Championships she went to put on the third and realized the suit was not the same as the others. The material and the cut was different from the LZR Elite suit she had worn on numerous occasions. She immediately took it off and ended up wearing an old tech suit as a back up.
When we returned home from the meet, I called Swim and Tri. The woman I spoke with incredibly rude and refused to help. She told me the returned period had passed and they would not do anything to help me. Over and over I explained the situation. I told her that I was not looking for my money back, just another LZR Elite. She said it was on clearance and claimed they had no others in my daughters size. I told her that according to the web site they did. She said it did not matter, and refused to exchange it. I begged her to help me, to no avail. As a result, I am out the $ 185 and have a suit that will never be used.
My suggestion is to be VERY careful with this company. They are deceitful and as far as I am concerned, they are thieves.

Very Disappointed. Rude owner and Employees. Return Items credit are not processed on time. Takes more than 2 weeks. Overall dont give your valuable business to this company.

I am disappointed to have to write this review as I have used this retailer for online orders for over three years with no problem.
I called to ask about an order that was made two and a half weeks ago. Patrice stated that she had made an error in ordering from her supplier and the items still had not shipped. When I informed her that this was the third time I have called on this order and that apologies were not what I needed, she started screaming at me using expletives… I told her what I needed was shipment verification or notification that they were unable to fill my order so I could order elsewhere. She then said she would just cancel my order and hung up on me. This business is in trouble if this is how the owner deals with customers. :(

I’m always hesitant to place orders online from businesses that don’t have any reviews yet because you never who is legit and you want to support stores that treat customers right. Plus it’s hard to break out of the habit of ordering from amazon, but my loyalty to amazon has waned in the past year for various reasons. So I’ve been looking to branch out and go out on a limb.
I’ve been looking for a men’s Speedo Aquablade brief and found Swim and Tri to have the best price: $ 34. I thought, «There must be a catch, right? They’ll probably make up the difference in their shipping charges.» Afterall, a lot of online retailers have a minimum shipping charge of $ 5 and even one online site charged $ 15 as the cheapest option of sending just one Speedo! Insane.
But Swim and Tri has a multitude of shipping options (14!) ranging from $ 1.90 for US Postal First Class Flat to $ 92.88 for UPS Next Day Air Early AM. Talk about selection! I wasn’t in any hurry so I went for the cheapest delivery option and expected to get it in a week since I live in San Francisco, CA and Swim and Tri is in Knoxville, TN.
After placing my order, I received an email confirmation of my order. Shortly after that email, I received another one… saying it was shipped! So from the time I pressed «Submit Order» to when it was shipped, it was probably 20 minutes, tops! Talk about speedy service.
That was last Thursday ⁹⁄₆ and guess when I received my Speedo? Two days later! Let me get this right… I paid $ 1.90 to have a swim brief sent from Knoxville to San Francisco in two days? Unbelievable.
Swim and Tri may not have the best designed website out there, but it’s functional and reliable. Overall, I was impressed with their speedy customer service, wide selection of sizes and colors in stock, and shipping options. For exchanges, you would have to pay for shipping both ways and they have a 15% restocking fee if you return select items. Fortunately, my Speedo fits perfectly. Amazon still has the best, easiest, and most generous return/​exchange policy, but if you really know your size and what you want, I’d recommend you give Swim and Tri a try! ;-)

Had a lot of problems with this company. Shipping orders took two tries for each package to actually make it to our location. Our suits did not turn out they way that we wanted and they just keep apologizing for things going wrong, apologies don’t help me with a team full of angry swimmers.