Courtyard Kokomo

I stayed there about a week ½ ago. Very pleasant experience until the next day I discovered I had over 15 bed bug bites all over my arms, chest, hands, and legs. I called that night and talked to a woman that had no idea how to handle it and told me that she would call the manager, I requested a call back and never received one. I called the following Tuesday and leave a voicemail for the general manager. I never received a call back. To say that I am disgusted with the lack of follow-​up is to put it mildly. I travel often for work and I will never stay at a courtyard again!!! Not only did I have to replace my suitcase I had to deal with the horrible bites and itching for days and paranoia that I brought them home with me (so far so good). I understand this type of thing can happen at a hotel, but to be blatantly ignored is unacceptable!!!

My dad and i were in town for a wedding and decided on this place as it was the only place that had a hot tub. We enjoyed our two night stay. Nice hotel with a bar on site. Was disappointed that they didn’t offer a complimentary breakfast, but from what others said the al a carte menu they had was tasty.

Unfortunately, I usually only stay when here when someone has died because we are from out of town but all of our family is local. The staff here is always so sweet and mindful of the reason our block of rooms is here. Our family tends to «take over» the lobby until the wee hours laughing and telling stories and the staff is great about it. On the «room side», they are very clean and the bath products are currently Paul Mitchell hair care. Bonus!

Upon checking in, the room smelled musty, possibly that the prior guest smoked inside the room but the hotel was quick to send someone to freshen it up. Having stayed here previously, the worst thing that the hotel can’t seem to improve fast enough and change is the location and position of the TV in relation to the bed, which means that the TV is off to your side and too low for comfortable viewing so you’ll need to schedule an appt with your Chiropractor from being forced to watch TV with your head twisted to one side. A simple TV Wall MOUNT would improve this and moreover, free up valuable real real estate space on the dresser, where the TV is currently situated. Pillows are too hard and high. Unlike other Hotels, which include Brfst, Brfst was not included, which doesn’t make it a value.