Kyle Animal Hospital

We took our boxer in for a rattlesnake bite and were very ignorant of what could happen from such an awful circumstance. The entire staff was very pleasant and the Dr was more than helpful. He was very informative and set up a complete breakdown of cost prior to doing any work. We decided on a plan and I’m so happy to report our dog «Brutus» is making a miraculous recovery. I’m very thankful for the support of this entire staff. The Doctor called himself today to check on our dog and to remind us of some things to consider moving forward. What a great team!

I love Kyle Animal Hospital. I have been going here with many, many pets for many, many years. In fact, I have had much joy bringing a new pet in and also sadness with the loss of multiple pets. I have had experiences with Dr. Mathews, Dr. Laukkanen & Dr. Offermann… all of which have been exceptional. Dr. Mathews is my primary vet and I cannot begin to put in to words how grateful I am for the care he has provided my animals over the years. He has done sugeries on several of my animals and has always provided exceptional care. In regards to the review on ‘overselling’, it depends on how you view it. They always give you a low end and high end estimate… adding in the services recommended for your pet but you always have an option. Just as in healthcare for humans, there is a medical standard of care that comes with specific recommendations based on condition and/​or annual lab work, vaccinations, age, etc. so this is what they offer you. I have always been able to pick and choose what is best for my pet and what I can afford. In regards to this… you get what you pay for. I have had nothing but QUALITY care here. The vet technicians are amazing and have cried with me when I have lost one of my babies or was struggling with my pet being ill… in fact, Julie was waiting for me at the side door when my sweet Morrison had a stroke and we brought him in to be euthanized… she will never know how much that meant to me! The front desk staff always make you feel like your pet is the most important and never make you feel rushed or unimportant. This is a great group of animal lovers serving our community… and our beloved fur babies!

I’ve been a pet owner for 15 years now and have taken them to vets in 3 states. This is by far the best place I’ve been to– Everyone is so friendly, the staff is transparent about your needs and costs, and the pricing is fair. They do a great job with my dog and I can even get his nails clipped. I would highly recommend!

This place is amazing! I love the homey feel it exudes right when you walk through the door. The staff… phenomenal. I have seen the same techs each time and I absolutely love them. I have had the honor of meeting both doctors and would never be able to choose between them. They are at most the best veterinarians I have ever encountered. The explanation and attention they give to their clients is great. I have had to wait a bit due to an emergency they had, but I was informed and did not mind waiting one bit. I would think they would do the same for me if needed. Everyone’s pet is their baby, and for them to focus on just you at that time is what should be expected. This clinic gets nothing but kudos from me. They help me keep my Charlie healthy. Thanks guys!

More lies. NO exam was done. NO diagnosis was given. How could it have been? She never even looked at his skin… from a distance or at all Guy. You got your $ 54 so let’s squash this. Again, you are charging the community based on what y’all wanted to do. Not what was ACTUALLY done. Which was nothing. Thanks.

I’m new to the world of pets. But I was taken great care of when I took my new kitty to Kyle Animal Hospital. The staff was informative, and they didn’t turn their nose at me when I declined to do a particular test. I’ll definitely be back.

This is the best of the three clinics I’ve been to in the area hands down. My wait time has always been minimal and the staff has always been friendly and knowledgable.
The part I’m most impressed with is that they always give you an itemized written estimate before proceeding with any treatment.
As the pet owner they also consider your input when discussing your pet’s symptoms. I’ll be a long time customer for sure.

Dr. Matthews you remembered most of the details well. While we did walk in the front door at 10 we were not seen until 10:30 still not a huge problem. I think it was more important that you and your staff deal with the porcupine emergency that was happening while we were there than to be on time for our routine check up. More communication would have been nice though.
However your comment about finances is petty and out of place. If you remember the other details that well then you also remember that one of my pets already had 10k worth of hip and knee surgery. On the second we were also inquiring about extensive dental work. What I don’t like is trying to be sold or pushed towards something I don’t need. You know what I am speaking of, the so called «wellness plans». I specifically told you that we were only interested in the most minimal of immunizations and yet you tried to push bordetella and leptospirosis vaccines on us more than once. This had nothing to do with cost, I would not have them given to my pets for free. There is a long backstory to these reasons that I will not go into detail about. But the main thing that I got from this was that you don’t seem to listen well to your customers and it was at that point that we knew we were definitely in the wrong place.
Your nurse seemed courteous and as I mentioned in the first review the hours of your clinic are excellent. You are located in a high growth area and I would imagine that you will have continue to have more business than you can handle.
My advice for customers is to do your homework about over vaccinating your animals. There are vets out there that believe in this as well.
To get the full picture I would also encourage Unilocalers to read the «Filtered Reviews» that you can get to at the bottom of the page.

I took my dog in to be groomed today and was not very happy with the price being different from what I was quoted. They charged me 170.00. Granted she is a standard poodle and I wanted a poodle cut. The cut was not good. The legs are supposed to have balls and they were from the «ankle to the knee» long poofs. I called to talk to the manager who offered a 28.00 refund, but I said no thanks. I will not be going back for vet nor grooming services. Had the General manager call me yesterday and he said that since I posted on Unilocal they would not do anything for me. How unprofessional. Thats just how folks are these days…

I started taking my dog here last year when we moved to Kyle. They are good and affordable. I thought the vet was nice and explained everything well. And they sent my dog a happy birthday e-​mail. I like that.

It was a good experience there with all the staff and the vet, Dr. Matt.
I have to change my mind after I took my puppy to get checked because she might broke her leg from falling of the bed .It was about less than an 24hours. I took her at the Kyle Animal Hospital, she got the X-​ray checked. The Vet said her knee is not broken but she needs to have a surgery. I was so confused, WHYYYY She need to get a SURGERY???
So he recommened me to go to San Antonio which is the best place and the price is lower than Austin. He said if you decided, he can make an appointment for me tomorrow. When I heard the price of the surgery$ 1,500– 2,000.
I have to think a lot of it. I was so curious why he would like me to go there, it is far and my puppy is very young so she would be better. So I waited for a week, my puppy turned out very good. She walked 4 legs and run like to use to do. I am absolutely not going back Ever!
If the vet needs a lot of money than helping you with Honesty in thier career, you can’t trust them and you should be careful!

We take our 2 cats there every year for a annual check up
have done since we moved here over 10 years ago would, nt go anywhere else .
they truly care and when my older cast (roscoe) had to have some extensive dental work they suggested even though they could carry out the procedure themselves they suggested we take him to *brodie animal hospital see review ** for treatment from a well qualified expert on feline dental care, didnt try to pad out their costs thought more about our pets welfare then making a few extra bucks .
always very personable and take as much time as needed .
when our dear dickens had to go to the rainbow bridge a couple of years ago they were so understanding not pushing to pay the bill and sending a personal letter of condolences to our home .
for real professional care they are the best.

Wonderful vet clinic. Great doctors and staff who really care about about the animal’s quality of life. Couldn’t be more pleased.

I just can’t say enough about Dr. Mathews & the staff at Kyle Animal Hospital. We have had 2 emergencies happen in the past year… both our dog and our cat are geriatric, and they both have had their trials and tribulations within the past several months. Well, being a little old pet comes along with vet bills, and this place has taken wonderful care of the fuzzy members of our family. They even did their best to give us options in cost (since we all know that cost is a major factor.) Dr. Mathews is so concerned & involved in the well-​being of your pet… I was truly impressed. And after having a bad experience with a doc at Cornerstone Animal Hospital in Buda, it was so refreshing to have a SENSITIVE & caring doc… not just with the pets he cares for, but the people who own them. I am happy to say that we haven’t had to go back since our emergencies (knock on wood), and that both of our fuzzy family members are bright eyed, happy & healthy as ever, thanks to our pals at Kyle Animal Hospital!

I know there aren’t a lot of vets that see frogs, but Kyle Animal hospital was highly recommended so I thought I’d give it a shot. I live 2 hours away so i didn’t want to bring in my frog before I knew that they could actually provide any help. I described the symptoms (short tongue syndrome– it can’t catch it’s food because of a vitamin A deficiency). I basically wanted to know if they have seen this before and if they have any methods to treat it. They said they could only give me an answer if I brought it in and they looked at it. However, the only symptom it exhibited was not being able to catch food. It would be impossible for my frog to attempt to catch food in front of the vet after being stressed from being in the car. The only other symptom I could even imagine a doctor observing is a skinny, starving frog and I didn’t want to wait for that to happen. Kyle Animal Hospital refused to let me know if they would even be able to treat my animal. They insisted that I pay a $ 85 dollar deposit before even bringing it in. I suspect their policy was so I didn’t try treating the frog on my own. I even clarified that they didn’t even need to describe procedures, I just wanted to know if they have ever treated short tongue syndrome. They refused to let me know and instead passively informed me that I should contact the City of Austin Parks and Wildlife for more information or to look online (which I think is careless for a vet to recommend me find some amateur online solution). This is an example of rigid, black and white thinking when it comes to whatever policy they had. They wouldn’t even explain the reasoning behind their policy. If I had a cat and I asked, «Ever seen heartworm? Do you treat it?» Most vets would have told me, «yes we’ve seen that before and we have treatment plans for it.» I found the whole experience stressful and I wont recommend Kyle Animal Hospital to any of my friends with exotic pets.

LOVE THIS PLACE! Our 4 dogs and our cat are all treated at kyle animal hospital! The service is friendly, our dogs are happy and I would def. recommend it to everyone!

Over the summer we moved to South Austin and found the Kyle Vet had small animal experts just in case we had any problems with our chinchillas. Recently 2 of our chins (a 10wk baby and the parent) got in a fight and we called them to get an appointment. Well they only had 1 opening for the entire day and since the credit card was in my boyfriends name, I couldn’t sign even though he TOLD them I was okay to sign. He had to be at work during the appointment and I didn’t thus it only made sense that I take the chinchilla in. He offered to pay the visit fee up front before he had to go to work and they wouldn’t allow that. So we had to rush our chinny to another vet in Austin where she was later put to sleep.
This place made me so upset that I don’t recommend anyone trying to go there for a small animal. The fee just to see the chinny was $ 82 (which isn’t terrible for an exotic/​small animal) which we offered to pay UP FRONT and were refused. My boyfriend even said he’d use his lunch break to come back after she was seen to pay any addition fees. I was going to stay there meanwhile. Still refused. WHY would they do that if they care about the health and safety of animals? I just don’t understand… NOT RECOMMENDED.
We ended up going to Westgate Pet and Bird where they did everything they could and kept in contact with us every hour since she was doing bad (she went into shock which basically shut down her system and she was in a lot of pain so we opted to have her put to sleep).

I am writing this review because I consider my dogs to be part of my family. I would not trust them to anyone other than the professional staff at Kyle Animal Hospital. Are they as cheap as Petsmart? I doubt it, but when it comes to family, I am looking for the best, not the cheapest.
While I feel for anyone that loses a pet, the veterinarians at Kyle Animal Hospital have always thoroughly explained and stressed the importance of good preventative care… like Parvo vaccines.
Once, when my dog was hospitalized, the doctor (and his family) came up on a Sunday afternoon to discharge my pet. That was above and beyond in my opinion. He could have just waited until Monday, but he insisted my dog would heal better at home.
Another time, when I was waiting for my appointment, a very distraught woman came out without a pet. I knew right away she had just had to say good-​bye to a beloved pet. A technician came out with her and the lady behind the counter came around to hug her. I could tell they were truly sharing her sadness.
True, they are not open on weekends. However, I just found out that they are open until 8pm Monday through Friday. What more can you ask? They have a life, too.
Anyway, there aren’t many businesses that I use that I recommend as highly as my veterinarian.
UPDATE… Since I posted this months ago, I have learned that they are now open all day every Saturday.

This is definitely a sad review to write, but I wanted all those in the Kyle area to appreciate the good work the Kyle Animal Hospital did for my dog and me. I had an incredible Boston Terrier that would light up a room. Those that didn’t like dogs seemed to enjoy his company. Unfortunately, right before Christmas he started having seizures. The Kyle Animal Hospital responded quickly, the entire staff took care of my dog as if he belonged to them, and the vet gave me his home and cell number in the event there was an emergency. Believe me, I took full advantage of it. Even on Christmas he called me and asked how Doc, my dog, was doing.
They did everything they could, but his liver was failing and we had to put him to sleep. Everybody at the animal hospital was broken hearted that we had to put him to sleep. The vet even gave me a hug afterwards (which I appreciated).
If you are in the Kyle or Buda area, definitely check them out.