Cold Stone Creamery

—-*ATTENTION* — -
I worked here & unfortunately this location closed down May 9, 2016.

Great ice cream — customizable and tasty. Very rich!!!
Great customer service — been here once late at night on a Sunday just before closing. They were still open and didn’t act put out at us being there close to closing. Engaged in conversation, polite and helpful.
We parked in the parking lot above the store. Easy to get to.
THEY ARE OPEN SUNDAYS. The hours listed on here imply they are closed, but they are open!
The only drawback to our visit was the confusion with the times listed (and when we pulled up the lighting on the store was a little weird, making it appear to be closed). We went up anyways and the lighting was just weird because of the stores around them being closed. Otherwise, we got what we wanted and had a nice conversation as well!

I love cold stones but this location is never open when they say they are open they either open 15 – 20 mins late or they close 20 – 30 mins early. If you plan on closing early then you should probably change your hours.

NEVER order a cake from this location, I have twice and both times they have not made the cake! This time I ordered it yesterday online, paid for it and then received an email saying they are trying to communicate with the store. This morning I receive an email that my order was cancelled. Tried to call the store, GOOD LUCK they don’t answer ON TOP OF THAT, the girl working there was so rude and basically refused to offer help. TRY ANSWERING YOUR PHONE AND READING YOUR EMAILS LA CRESCENTA — Your Mistake shouldn’t be my problem~~~~~ I called the Pasadena store after leaving and he was SOOOO HELPFUL, even offered to have the custom cake I wanted ready in 1.5 hours! Ordered and will pick up in time for my son’s bday tomorrow! Msg to the owner: Hire nicer customer focused people who can problem solve, and more importantly — want to, ANSWER YOUR PHONE and thirdly, don’t take online orders if you do not wish to fill them in the time frame set forth of the website!!!

Ordered a cake days in advance. Went to pick it up and they did not have it ready. Had to wait a while for the cake to be «personalize». Poor job to boot. He was apologetic saying the person who does the writing didn’t come in. Really? Couldn’t they do it the day before. Was really disappointed with the lack of service. The cake was descent, but for that price, it should be.

BEWARE! DO NOT ORDER A CAKE FROM THIS STORE!
This store has changed ownership and things are awry. My daughter and I went together to this store to order a cake for her 8^th birthday party that was to take place on Saturday, Dec. 12^th. We ordered the cake over a week before her party. I dropped by the store mid-​week before the party just to confirm everything and one of the workers told me he was working on the icing for the cake in the back. It all seemed to be ok. However, as we were preparing for her party on Saturday I received a call from the store from an employee who said ”Your cake is melting and we don’t really know why.” She asked if I can pick up my cake later. I said 2p would be the latest I can pick it up. She said ”they would try their best.” When I pressed her that I need to know definitively whether I was going to have a cake for the party she answered ”well, no.” That was it. No other options or apologies. I drove over to the store (as their phone line was conveniently down that day?!) and the employee was extremely unhelpful. She would just walk to the back of the store and not tell me (I thought she was back there trying to figure something out). Turns out she wasn’t doing anything back there. She was just hoping I would leave. I asked for the contact info for a manager or owner and she said ”we don’t have anyone like that.” Really?
I was left scrambling to find a cake for my daughter’s party in a very short time. I called Baskin Robbins and they had a huge display of large cakes in stock. Of course my daughter was very unhappy that her cake didn’t have the flavors she wanted.
There was no explanation given. No apologies. I filed a complaint with Coldstone corporate and received NO RESPONSE. I finally found the owner’s phone number, explained what happened and he said he would look into it and call me back. It’s been over a week and NO RESPONSE.
Stay far, far way from this mismanaged store.

There’s a young girl that works here and she’s the sweetest employee. I think her name is Paulina. She always has a smile on her face any time I come in. She has such a great attitude and is never rude to me. I look forward to coming in when she’s here because of how sweet she is. This location overall has amazing customer service and they never once have messed up my order. Love coming here

No bananas, almonds, or caramel when I went, I think that’s in like 10 of their signature creations, so can’t give a good review because they lost my business.

Closes early denies customers service because they closed early and cleaned the stone to mix toppings also served stale waffle cone and had rude attitude when serving ice cream.

Warning! Don’t order cake from Cold Stone! For starters, unless you’re able to snag a parking spot right on Foothill, the location is inconvenient for picking up a cake. The store was clean and the employee greeted me when I walked in. I was there to pick up a white rectangle cake my cousin had instructed them to decorate in Spiderman colors. When the employee brought out the cake I saw that the piped icing and Happy Birthday writing were done in baby blue and pink! I don’t have kids and I’m not into Spiderman but even I know enough about Spiderman to know baby blue and pink aren’t Spiderman colors! The cake looked like a rejected gender reveal party cake! To redeem themselves they had tried to add spider webs on one side. If you’re willing to pay top dollar for a poorly decorated cake Cold Stone is perfect.

(Snacked 05÷22÷15 F @ 6:00pm and once before): It may be stone cold freezing outside, but ice creamery goodness always tasted better in those situation!
I recently found a gift card, so I decided to visit the local Cold Stone Creamery close to my old stomping grounds and relive the joy, merriment and wonder as various flavors of ice cream got mashed and smashed together along with any mix-​ins (i.e. toppings) for a unique creation that was all mine. Over the years I’ve concocted some insane seemingly odd flavors together, yet in the end all tasted heavenly as I gleefully shoveled scoop after scoop into my belly. Can the same be said during my recent experiences here as I killed the gift card!?:
«Create Your Own» — Love It (Regular) Size ($ 4.75) — A collection of coffee, French vanilla, mint ice creams all mixed together with Butterfinger candy (first mix-​in free while additional were $ 0.89 each), I thought the mint flavor was an outlier but it actually enhanced it all so it was like a mint coffee of sort! The Butterfinger was a bit odd but the crunchiness was appreciated.
«Create Your Own» — Love It (Regular) Size + Additional Mix-​In ($ 4.75 + $ 0.89) — A collection of cake batter, Oreo Crème Filling, cheesecake ice creams all mixed together with Oreo cookies and brownie bits, this was a chocolate explosion that reached monumental sweetness heights! There were chunks of crunchy bits everywhere and I needed some water badly after I polished off this Diabetic-​triggering treat!
Service — During my two recent visits, a charming female named Violet (who happened to play bass in a band; ask her about her band!), happily greeted and assisted in making my ice cream creation. I was fortunate enough that I was the only person in line each time. She deftly gave heaping scoops of each flavor and mix-​ins, and proceeded to powerfully mangled them all together in a moment’s time. Quickly enough my treat was ready to be devoured. Easy-​peasy.
Parking (Free) — Located in The Village Center at La Crescenta, they shared a large private lot with many other businesses most notably a Vons. Otherwise, there was plenty non-​metered street parking along the main drag of Foothill Blvd. and all surrounding streets.
Atmosphere, décor, ambience — A basic and extremely clean ice cream shop with a high ceiling which electric lighting hung from, plenty of natural lighting came through the large glass wall windows, three square tables and chairs each placed along one wall
while two plastic tables and accompanied chairs were set out on the front patio, the focal point was of course the ice cream and mix-​in display cases with a myriad of choices that were directly in front of you as you entered
. There was also a refrigerated pre-​made cake display case nearby, while the only items hung on the walls were the colorful order menus behind the counter. There were no TVs but kick-​arse «alternative rock» (e.g. Kaiser Chiefs, Phoenix, The Smiths) music played in the background.
Attire — Totally casual, so I would normally be in a t-​shirt, boardshorts, and flip-​flops.
Overall, it’s been years since I last experienced a Cold Stone Creamery and I thoroughly enjoyed these past two visits. The service was great (good luck with the band, Violet!), I was floored by the sheer cleanliness of the place, and the ice cream was solid in every way possible. The only ding were the prices since they were on-​par with a ½-​gallon tub at the grocery store, but the quality was exceptional as I remembered. I found exceptionally good value based on the prices, service, and experience noted above (total bill was around $ 11.00 before tips). And, they accepted my credit card of choice… AMEX! 4.5 STARS

This is a review on the their online cake order. I ordered a birthday cake 2 days before the pick up date and it takes them 1 entire day just to find out that they «don’t carry the items I requested for at this store» and automatically cancelled my order and notified me by email. Where is the customer service? Hello, it says «Happy Birthday Mom» so wouldn’t you think oh maybe we should call and see if we could offer something else or replace the damn almonds and pistachio you guys don’t have since this cake seems like its for a Birthday party. Also for the excuse to say oh it takes «2» days for the cake to set… Um I ordered the cake 2 days before! Very poor customer service.

I really like this location because there is never a line. I will always and forever be obsessed with cake batter ice cream with brownies. It is so simple yet so delicious! I’m not a big ice cream fan but I love cold atones ice cream.

Enjoy going here, esp when there’s no wait. Free street parking. Tables to sit in or outside. Join the Cold Stone Club and get coupons often for buy one get one free! You can sign up in the store. Just provide your email. Good size servings. Multiple mix ins.

I don’t come here often as I’m not a big ice cream fan in general but when I come in here for special occasion cakes I am always satisfied. I am a Huge fan of their «midnight delight» cake. Oh my ice cream it is so good! I’ve told my entire family about this cake because it is so fudging deliciois, literally!
I also pick up the bucket ice creams which usually you get for a god peice as oppose to the «love it» cups. Those flavors are usually cookie batter and peanut butter chocolate. It’s such a dangerous love affair, and that’s why I come so rarely :)
Service has always been good for me, no issues at all; they even told me to find an expired coupon online so I can apply it to my order. That’s great!

Ashley is the BEST! I called in for a last minute request for my son’s ice cream birthday cake. Cake batter ice cream w/​red velvet cake & sprinkles. Being that it was July 11^th and very hot, the ice cream cakes were needless to say in high demand, and usually require 3 days notice to special order. Ashley made it happen and it was perfect! Thank you so much. Great customer service, and the cake was perfect.

I’ve had way better service at other Cold Stone locations.

This is a terrible Cold Stone establishment! I’ve received nothing but horrible service here, and this will be my last visit to this location. Thankfully I didn’t spend any money this visit, due to the clerks hasty remark that we were 30 seconds late (9:31pm), and that they just closed. When I asked if they changed their hours (because I know that they’re open until 10 pm, AND I checked online before driving there), the clerk replied «uh…yeah…we just recently changed them». Then added a condescending, «I’m really sorry». Apparently not sorry enough to make a simple ice cream for one more customer!

This place has really good Ice Cream and lots of mix-​ins.
I had bought a cake from this place, but it was not what I thought it was so the owner of this place heard about it and has made it right by offering me a free large cake and three free love-​it creations.
I have been going to this place since it has opened, me and my girlfriend usually go here about 5 or 6 times a month during the winter and way more during the summer.
if you are ever not satisfied make sure you get a form to have a manager or the owner contact you and make it right.

Bomb-​diggity! Love the fresh custom ice cream sundaes! Perfect way to brighten any day!