Vip Cleaners

Seeing how few dry cleaners there are in La Mesa (@ least compared to where I came from closer to the coast), this place is incredibly convenient, fairly inexpensive ($ 5 for jeans is a little steep; maybe a clean 10, get one free loyalty program would incentivize) it is now my «go to» spot. Very lovely service & also open until 7:00 which is a HUGE help to me. Thanks for the great service so far… even the coat I had marked for trash looks brand new!

We just moved to the area and chose this cleaner out of convenience. We have used them 5 or 6 times in three months and have had no problems. I had to fly out of town one Monday morning at 6am and had forgotten to pick up my essential work clothes on Saturday. As I panicked, I called the cleaners 50 minutes after closing. Amazingly, they pick-​up the phone and arrange for me to come by the shop to retrieve my clothes for the trip. What service! This will be my dry cleaners for the foreseeable future!

This cleaners is OVERPRICED. They charge $ 15 for coats/​jackets. The man did not provide any answers or reasons why the coats are $ 15.00. He just smiled and carried on as if I was not standing there.

So I drop off my suit pants to be cleaned. A few days later I pick it up and put it in the car without looking at it. When it’s time to wear them I realized that there are two huge purple stains in the knee area on both legs! Clearly a bleach stain. We take them back and the guy says he had nothing to do with it and it’s not his problem. I tried wearing the pants a few times but they look so ridiculous that I don’t even wear them anymore. Thanks for ruining my suit man.

I’ve been coming here every week for about six months now.
I bring in both casual clothes and all of my work shirts/​slacks/​ties. They do excellent work and I’ve never had a single issue. They are priced a bit higher than others, but the final product is on time and clean.
I recommend them if you’re living in the area!

If I could give this location 0 stars that’s exactly what they deserve. I brought a couple of really expensive garments to be dry cleaned. They were inspected at the time of drop off with no damage. When I came to pick them up, one of the jackets had a hole which looks like it was exposed to equipment that was too hot. As no damage was reported at the time of drop off I felt like they should be accountable for the damage to my jacket. Did the man take responsibility for the damage? No! A $ 1300 jacket ruined. If you value your garments, I would recommend finding another dry cleaning business to take them to. No integrity. No accountability. Absolutely ridiculous!

If I could give zero stars, I would! We have been coming to this dry cleaners to get our comforter dry cleaned for nearly 6 months. The prices always fluctuated and when I requested the lower price, the man working would get angry. TERRIBLE CUSTOMER SERVICE!
Then, it gets worse. We brought our comforter in for a monthly cleaning and he shredded the comforter and created a 7 foot gap along the seem. He claims its our fault and that we are frauds and only trying to get a new comforter. This was a $ 249.00 comforter purchased from Bed Bath & Beyond less than a year ago. We asked him to reimburse or repair it, he yelled at me «I will not reimburse you! It’s not my fault! I made a mistake of accepting the comforter in poor condition!» Mind you, it’s nearly new and in excellent condition. He «professionally repaired» the giant rip and when I came in 2 weeks later to pick it up, there were still rips nearly 2 inches in it and the sewing job was HORRID!
This guy is AWFUL! I do not recommended VIP Cleaners to anybody! If you want a cheap job, then this is your place. But the dry cleaning isn’t even noticeable and he is just plain EVIL.

Would give zero stars if possible! Extremely disappointed just took my dress out of the plastic. Does not smell fresh and looks like there is a spot of cigarette ash in front of the dress., I don’t smoke. Also the dress does not smell fresh. Will not be going back.

I recently moved to the area and have been relying on Unilocal reviews and referrals to find new places. I was wary of this dry cleaner because of some poor reviews, but decided to give it a try because it’s so convenient for where I live. I brought in a nice dress, service was courteous, dress was done on time, and it looks good and clean! No complaints. He got the job done.

VIP Cleaners, without a doubt is the best. We have used a lot of dry cleaners over time, but this is a top notch operation. How many dry cleaners would go out of their way to bag and attach a guitar pick to the pants it came out of? This was a regular guitar pick. He never said a word and we found it at home. Could not have missed it. This is just one of the many positive experiences.
Give them a shot. Julian is such a pro.

I just moved the the area and thought to have some expensive pillows washed. They had no stains when bringing them in and had huge stains after the dry cleaning. I complained and he did not seem happy to fix it but I insisted he fix it. Over a week later I never heard back from him even though he said he would call me so I had to call and find out if they wre ready. Picked them up w stains yet again. Not only this but my mother took her blankets to get washed with no damages and came out ruined. I would think twice before coming here.

Not sure what this place is like with dry cleaning but their alterations SUCK! I just moved to the area and thought I’d try them out.
I dropped off a pair of jeans and a pair of black wool pants to get the hems lifted on Thursday 12÷19÷13… I suspected it was going to be a crappy alteration the minute I had the hem pinned. The guy who measured my hem used one pin on one leg — just seemed shoddy! I asked to have the original hem showing so it didn’t appear like a home job where I tacked these up myself.
I should have taken my pants and left when I was asked to pay upfront before they finished the job — what the ???
Anyway just picked up my jeans and pants and got a shitty job done — one leg longer than the other and it looks like something I could have done myself. Paid $ 22 and wasn’t even given a receipt… The guy serving me was arrogant and rude in responding to my issues — telling me I got what I asked for! I don’t want to waste any more of my time on this place — will never ever be giving them my business again!
Steer clear of the place if you’re looking for quality alterations!

I have been coming here for several years and never had a problem so I did not hesitate to bring in a pair of pants that needed to be hemmed. These pants were very important as they were my fiancé’s pants he was going to wear at our wedding! We were leaving out of town so I asked the owner to ensure they would be done before we left. He agreed however when I picked them up I noticed stains all over as if there were burnt starch marks. I asked the owner to clean them in an effort to fix the problem however he wanted to charge me. He said that I stained these pants. I told him they were brand new and never been worn but he denied it. He finally agreed to clean the pants for free because his wife confirmed that I brought them with tags on them! Thankfully he was able to get all of the stains out however he said that I was playing «dirty tricks». This owner blamed his customer and they were in the wrong. He never took ownership for what happened and almost ruined an important day! I will never go back here again. EVER!!!

Polite, clean and fast service always with a smile. I’m a loyal customer.

I have been coming here for months and it is great. I have only used the dry cleaning/​laundry service.
The owner is always there and he is so friendly. He knows me and greets me by name when I arrive. It gives the place a personal touch. I have never had any problems and I would recommend the place.
The price seems pretty average for my shirts and pants. Not sure where I could find a much better deal.
The only problem for me that stops me from giving a full 5 stars is the amount of time they keep my shirts and pants. I used to go to a place that could turn out a shirt by the next afternoon, but here it is at least 3 – 4 days.
Even with the long turn around, good service with a friendly personable owner keep me coming back.

Took my son’s Letterman jacket in to get cleaned and they were amazing!
I have been looking for a place to have it cleaned and every place I talked to wanted $ 50 or some would not touch it! They charged me $ 20 to clean it!
I am a big fan!

I have been coming here for over a year but it looks like I will have to find a new cleaner.
About a year ago I brought in some clothes and when I got them back one of my very pricey shirts had what looked like a burn mark on it. I gave them the benefit of the doubt and chalked the burn up to a careless drunken cigar burn. Well a week ago I brought in all the dirty clothes that I have been putting off getting cleaned. I brought in
4 Suits
2 Slacks
3 Sports coats
18 Shirts
2 Sweaters
Total cost was over $ 100
I noticed over the past few days that the quality of their work has gone down.
Things I noticed is that they no longer replace any missing collar stays in my dress shirts. Also I noticed that any shirts that are not «non iron» don’t seem to be as crisp as they used to get them. Then the worst part was that the shirts don’t even look that clean One shirt that I wore to a trade show still had some sweat marks on the collar (yeah I know… gross but you try walking around a convention hall in Vegas jerk!) and even worse was that one of my best shirts has burn marks on it. Like the either left it in the press to long or the press was to hot.
That is now two shirts that have come back ruined and this one I know for a fact was fine. I think the customer service is amazing with VIP and the man behind the counter remembers my name and is so nice but sadly I will have to find a new place to take my dry cleaning.

I called in to get 7 pairs of pants hemed — the lady waited for me to get there (she was supposed to be off), took my measurements and helped three other customers all while paying complete attention to me and joking with my boyfriend. 9 bucks for each pair of pants and they’ll be ready friday!

Very friendly to everyone. i like how they have everything on computer system and not like the other cleaners where they give you a hand written slip. I sent in 3 suits and they did a great job, a little pricier it cost me $ 30 dollars. For a shirt they charge 4.50 and up, I’ve been to places where a shirt is only $ 1 dollar and still a great job.