Staples

Wow! After my experience with my laptop, I should have never went back but I had an iPhone 5S which had a face plate that was separating. I had dropped it a couple of months ago. They promised a $ 50 repair in store and have it in 2 hours. Mind you the phone was still functioning in all the basic ways but I needed to address the face plate issue to prevent problems. I chose them because the store is really close to my house. After 4 hours wait, not only did they not fix the phone, they had broken it causing it not to function at all!!! I took it out of their hands and gave it to Office Depot in Upland. They repaired it but now it costed $ 140 due to damage and the technician said the home button was inoperable and could not be fixed because Staples broke the cable housing. Staples did not charge me and they offered to send the phone out but that would take a week. I am an Über driver full time and cannot afford to give up a week’s pay. I can also attest that this place is often understaffed compared to the needs of the customer. I see another person attest his trouble by contacting them by phone. I say steer clear of the place. One happy ending, I was taught by my Über clientele how to create an onscreen home button by touchscreen so now I can use my phone properly again.

Been here before for some project I needed for my DIY weeding Decoration. And Today I had a really important paper to print (10 pages) at first lady said it was not gonna be possible due to having to scan some papers that would last 3 days. I was like no way! Already giving up she offer her help with the printers on the side and at first they were printing wrong with a white line in the middle. Was getting disappointed. But Ms. Hilda came to the Rescue was able to fix the paper Layout and removed the white line in the middle. She put a BiggO Smile on my Face! Thank you for your Amazing help keep it Up!

Why have a business phone number if you don’t ever answer or help a customer. This location needs to shut down by corporate; avoid this management team.

I don’t personally understand the low rating. I’ve been to this store many times and I’ve never had an issue, on the contrary I’ve received great service. Today I had a cashier who have me a coupon that I didn’t know existed, I saved 20% off an item that I would have otherwise paid full price for! Also, one time I was helping a friend whose daughter was missing and they donated 100 full color copies, no charge! Any store that does that has my repeat business on lock.
Thank you, Staples!

Seriously SLOW! One person at the Copy and Print center with a line of people standing around while this one person wandered back and forth mumbling he didn’t know why the copier wasn’t working. No one came to back up while customers wait and wait… Horrible customer’s service!

Went to pick up a print order today and they didn’t have the attachment from my online submission. They had piles of print jobs all over the print area. No organization to print jobs coming in ahead of mine just left on counter with sticky. I went back to resubmit and call to make sure they had it. Their phone line doesn’t work for over 4 hours. I will find somewhere else to print.

Well well well, I come to this store often. Today, I came in to drop off a prepaid package through their UPS station. I set my big box on the counter and suddenly a couple came rushing in and the counter lady helped them first. No big deal I wasn’t in a hurry, but then another fella that also came in after me handed the counter lady a document to copy and again she helps him first. What? Thankfully, she then came to help me, taped up my package, but never once made eye contact. Maybe she was having a bad day. Very strange. A first, for sure.

Cashier has patience of a SAINT! Everytime I come in here line is horrendous, no help, and manager is NEVER around. HORRIBLE service.

Although the copy & print shop was a little busy, Ozzy offered great customer service. He was fast and efficient despite the fact they seemed overwhelmed. He was very nice and polite, although perhaps I wouldn’t recommend coming here if you’re in a bit of a rush. There seems to be a lot of people who come to this Staples for printing

The only reason this place gets 1 star is because it won’t allow none. If you can avoid this store do it so like the plague! EVERY time I come in this store they seem to be understaffed for how busy they are, you will end up waiting at least 20 – 25 minutes to get a piece of paper printed out from their email printing service. Multiple times there has been 1 person behind the printing services counter with at least 6 people in line trying to get helped, after taking 15 minutes to help one person he decides to take a phone call and and help the person calling. This happens about 2 times. Finally after 30 minutes of waiting it is my turn and they then decide to have this person go over to the cashier stand and help the 3 people waiting in line?! Not only no but hell no. That is not how you conduct business, if a person has been waiting 30 minutes to be helped and this person standing in line has been there for 2 minutes waiting you help the person who has been waiting 30 first, not tell them to hold on. Today was the last straw, waited in line for 15 minutes (while there was 2 people behind the counter, 1 manager teaching a new employee the ropes) mind you there is 4 people waiting to be helped and this woman is explaining EVERY, LITTLE detail while we are all just starting at them taking their sweet ass time. Finally it is my turn, I get up to the counter and the woman takes about 3 minutes to explain to the new employee how to do what I’m asking them to do for me (the whole process is printed on a piece of paper and in a plastic stand on the counter top so that customers can see what they need to do, however, this woman feels the need to read and explain everything in detail to the new worker) she tries to pull up their system and says, sorry our network just crashed we can’t print your document for you right now, please come back later are you freakin kidding me? I feel like Ashton Kutcher should jump out at any single moment. Patience has been tested and I will NEVER, I mean NEVER come back to this terribly run store.

Horrible horrible horrible.
i stopped by here for coil binding for my note.
i had to line up for nearly 30 minutes. They took my order and said they have no time for same day. But i still left my note there and told them if it can be done by next day. And they said they would call me but they never did. When i picked up my note they did not as i ordered. i guess they dont care since the office depot next door just closed the bzness.

Copy and print center is terrible! They are trying to have customers leave because they are «really busy.»

THE ONLY REASON, AND I MEAN THE ONLY REASON
I am giving this place even 2 stars is because of the management. Her name is Theresa and the only saving grace to my experience.
I walk in around 4:45 pm and walk up to the copy center. NO ONE says a word to me. After 5 minutes of standing like an idiot finally someone asks me if I need anything. well duh.
I explain to him that I need three reverse images to put on a tshirt, he immediately rolls his eyes and says «So you really need this done… like right now». like I am sorry but last time I checked this is staples. That is one of your services. I explain to him yes I need that. He says, «Oh well I mean I guess. I have a huge order before you where is your flash drive?» I immediately realize I left it in the car and I hurry to get it because he says he can try and do it real quick. I am gone about 30 seconds and come back and the guy ignores me. slowly walks over and takes my flashdrive and he is like.“oh well time is of the essence I told you. so I have a big order I can’t do it“
Are you fucking kidding me dude? I am sorry you hate your job but come on. He was a complete dick. So rude and unprofessional. I walk up to the cashier and ask her where another staples is because I do not have time for this. The manager was very kind and apologized, asked what happened, said she would talk to him, gave me directions and a 5 $ discount. I told her she did not have to, but I appreciate her kindness.
so THANK YOU THERESA! I appreciate you, thank god someone has some common sense.

If I could give a 0 I would. Ordered a paper banner a week ago. Nobody can give me any information about when I can pick it up. Called twice during the day was told nobody could help me until after 6:00. Finally talked to someone at 6:15 and was told it would definitely be ready by 8;00. Got there 8:15, machine didn’t work but nobody noticed. Still don’t have poster that is needed first thing tomorrow morning!

When I ordered a «same day» product (return address labels, nothing too difficult) from their website, it was not ready that same day. I ordered on a Friday Morning and it wasn’t ready that day. I completely forgot about it that weekend. You would think they would have been ready when I called that Monday, but they were not printed yet. Apparently they are short staffed and swamped with orders since the Office Max across the street closed. The person on the phone said she would have it ready by the next day. Well I was busy and went into the store 2 days later and of course, my order was not printed. The guy at the Copy and Print was nice enough to print them which only took a few minutes. That’s why I gave 2 stars instead of one.
Don’t bother ordering online. Walk in orders are the priority. This will be the last time I get anything printed at Staples.

I come to Staples frequently to make copies and the Copy & Print center and the service is always great. Over the weekend, I decided to bring my computer to the Stapes Easy Tech center since it wasn’t working. The first associate to help me was Matthew. He was extremely friendly and knowledgeable, and helped me figure out what was wrong with my computer. I brought it back the next day and Angel was the person who actually worked on my computer. He was very nice and now, my computer is back to working perfectly. Thanks Staples!

People here are not professional. They will tell you they will call when it’s done and never call, they’ll tell you the file is in your flash drive, charge you and, guess what? The scans are not there. Go next day and they make you waste another hour just to tell you the large scanner doesn’t work… you could’ve told me that yesterday. What a waste of time.

Just your regular box top of a store. They pretty much have every office supply you need. Staff is helpful.

There are deals such as instant save and rebate at staples stores as well as official website. Be careful about the rebate because it takes some effort to get your checks, I wouldn’t try debate again at staples because I have nut received the rebate for the most extensive item I bought here. The employees here are very friendly, however, they handle store based issues better than orders from the website, so If you see a deal from website, and call the number on the website to confirm instead of asking for help at a local store. I always love staples because I feel like home there

Astasia was a wonderful clerk. Very helpful and friendly. The manager she was awesome also.
Very well stocked and lots of saving. Especially for teachers.