Gerber Collision & Glass

My car was rear ended and needed repair. Gerber was the preferred body shop of the Insurance company of the woman that hit my car so I called them to make appointment. It was refreshing that they took care of all the details and got my car in within a week! The other body shops I have used in town take 2 – 3 weeks to get an appointment. I was picked up by Enterprise (albeit I could have walked because its just across the street) but its very convenient to have a auto rental nearby. My car looks amazing and they buffed some scratches unrelated to the accident. I would definitely use this company again!

I was rear ended last July. Nothing serious but my car was old and definitely took on more damage than I expected. The insurance company told me just to go get a quote anywhere of my choice. I always work on weekends but this place is in fact open on Saturdays for those of you normal M-​F people.
I thought getting a quote would be a huge inconvenience for me due to my strange work hours but these guys mad it so easy. I drove in, they came out with a camera and a clip board. After a few minuites he said «I’ll email you with a quote so you can get on with you day but it could take a couple hours.» I drove home and 10 mins later my detailed quote arrived. I emailed it to my insurance and bam! It was all settled!
From begaining to end the whole experience took an hour tops and they were packed with customers at that time! I think the guy who helped me was Randy? Great job !

I thank Gerber for being professional and getting me back on the road as quickly as possible without compromising the integrity of my vehicle. Gerber repaired my car within a week. I told them to take their time so that my car looked as if nothing had happened to it. They did an amazing job. Kept me updated through text and calls the entire week they had my vehicle. I didn’t know that my deductible had been waived, so I paid it. When I found out I did not have to pay it Gerber refunded me with no problem at all!

After reading the recommendations posted here I decided to stop by for an estimate, I had just hit a deer with our brand new car, they were very friendly and asked me to fill out a form, I explained that I was on lunch and didn’t have a lot of time left, an employee came out and took a look at my car and took some pictures he then asked me to come on back inside and he would get the estimate together, I asked him if I could just stop by after work and pick it up, he said that wouldn’t be a problem. He called me at work and said he couldn’t get an assignment (whatever that means) and needed me to file a claim with my insurance, I wasn’t sure what that had to do with an estimate, but I informed him again as I had when I stopped in that I had a claim with my insurance And gave him the number. I stopped in that evening to pick up the estimate and the original person came out with another person, the original guy introduced the second guy and started speaking a in terms that were apparently very important to him and explained that he couldn’t do the estimate because he couldn’t get an «assignment» and needed a «file» from my insurance company, still not sure what that has to do with a simple estimate of repairs, but was told that they would email it to me the next day, at the end of the next day I called as I had not heard a thing, I was told that they still didn’t have an assignment. I then informed that I would take my business elsewhere and he said «fine» and hung up. I’m not sure what the scam is here but I believe «free estimate» means if we can ensure that we will do the work. I was prepared to have them fix my car and also some damage that UPS did to my daughters car, but I got a very dishonest feeling about them.

These people are absolutely customer friendly and go beyond to ensure customer is informed and up to date. I have never had such a pleasant experience with a company in my life! I will always go here for any damage to my vehicle.

This is the place to take your car! Friendly, thorough, beautiful body work, great customer service, go the extra mile to explain, discuss, offer options and alternatives, make helpful suggestions when you can’t do everything on the first visit, provide progress updates, located right across the street from Hertz car rental service, spoken highly of by the insurance company I was working with, offer discounts for cash customers. Lacey is the place if Gerber is your choice.

Such a quick and easy experience! After my accident the last thing I needed was a hassle in my car repair, that was certainly not the case with Gerber. Totally recommend this body & repair shop to other Unilocalers!

Best body shop experience by far. And we’ve had lots, having previously lived in Tacoma. Everything from the customer service to updates to the work… even the music playing in the office was fantastic.

Gerber is a incredible collision shop. I needed to get repairs on the Ford Escape, and one week later, my car looks like new. Their customer service is amazing as well. They really listen to what your concerns are.

They are pretty good with providing quick estimates. However– they provided outstanding updates through repair and delivery.

They were recommended by my insurance company and do their best to keep you updated and informed throughout the process.