CenturyLink Store

What a disappointment! Was told all the stories about refer a friend HAHAHA I referred two friends. Took the salesman right to their homes and guess what Even thought they told everyone you would get a discount of $ 10 a month each for 6 months NOT they have written somewhere in the fine print that it can’t be by salesman Then perhaps they sdhould tell you that BEFORE you waste your time.
When this contract is up going to Direct TV They may not be great in the rain but at least they are honest

I had a horrible customer service experience with Centurylink and it is sad because I really love their product (friends have it).
We are moving to Polo Ridge. I called Saturday and spent 40 minutes with an inept (but nice) Centurylink Customer service rep named Ann. I found a bundled deal on their website (internet + tv) for $ 89.95. You also got a $ 100 Visa Gift Card.
Ann told me she was sorry she was unable to see the same deal I saw as they don’t have the Centurylink deal we see on their website.
After 40 minutes of listening to her rustle papers, tell me she was trying to «find my notes» and listening to her talk to a supervisor in the background, she assured me she could get me same deal I was quoting her.
She told me once they «built» my plan, I would get an email confirming the plan I wanted and an installation would be scheduled at the time I wanted.
I never heard anything on Sunday by phone or email. I called Centurylink and the automated message said they were closed on Sundays.
Today (Monday) at about 4pm, I got a voice mail stating my installation was scheduled for the time I had requested, however no mention was made of the pricing package.
I called back and was on hold for another 15 minutes and told my story to yet another rep. He looked at my account and said my bill would be $ 179 a month. I told him I was not interested and wanted to cancel the installation. He told me he was unable and unauthorized to do that, and I would need to transfer to their «loyalty» department.
I was again transferred and after a minute, the music stopped so I didn’t know if the call was lost.
I hung up very frustrated and called back.
Finally got the department I needed and I ask to cancel the installation.
He ask me why, and I again told my entire story as seen above. He made no attempt to woo me back or attempt to honor their online website pricing package.
So I’m quite disappointed and will be taking my business elsewhere, probably to Comcast.
I had really liked Centurylink wireless system which I don’t think anyone else has.
Thanks for letting me vent!
Bobbi