Big O Tires

I went in near closing time Saturday after a nail was found in my tire – found when I got a car wash at the Lafayette car wash across the street from Big O. Even though they were busy and getting ready to leave, Jason said they would not close without fixing my tire. They fixed it and the service was outstanding – a great way to make a new customer. My thanks for
their courtesy and last minute repair. Highest possible rating.

TERRIBLE CUSTOMER SERVICE
They say they take appointments but in reality its first come first serve, also they always say 45 mins but it’s always 1.5 hours. I could go on and on with examples but my time is more valuable.
TERRIBLE Customer service and the people there have ATTITUDE.

I have been coming to the Lafayette location for a couple of years now for tire rotation/​replacement and smaller things like battery replacements. today I decided to get my brakes checked and replaced there too as I have always had really good experiences with the work being done on my vehicle. I had just recently had my 60k service done on my car through the dealer. They informed me that my brakes were getting low and I should have them replaced. I decided to hold off for a little while longer as I had not had any issues thus far with the brakes. 5,000 miles later I decided I should get them replaced before too much time passes. Especially, since the dealership was telling me the pads were getting really low. Big-​O takes a look and gives me a call a hour later saying the car is done. I get there and they tell me the pads still have 6−7mm left and I’m still good to go. No charge for the inspection. I applaud Big-​O Lafayette for their honest and excellent customer service. They could have just replaced the pads as I was expecting and I would not have been the wiser. I will continue to be a loyal customer! Thank you!

Never again. This was the only tire shop I have ever been to, and like most people, that’s enough to just keep going back. Today I was reminded why competition is good for the consumer and man are there lots of tire shops around.
I got a flat and I wasn’t able to schedule an appointment to get it repaired because I needed it fixed today before a road trip I had planned tomorrow. I looked online and saw that my old tire shop Big O store offered a repair service for tires that included as listed on their website:
Included in your service:
Remove tire from rim
Inspect inside and out
Repair liner to make sure the seal is airtight
Fill puncture
Remount and balance tire
Check your spare to make sure you’re ready for next time
I thought I should be safe and put on the spare before driving to their shop and might save some time to just drop off the tire with them to get repaired, and then they’d remount it once done. So from the above listed service, they did one thing, put a plug through the outside of the tire after they removed the screw. It’s a plug type you can but at any auto shop, cheap and obvious when you look at the tire. They didn’t remove the tire form the rim, inspect the liner, balance the tire, or check the spare. When I asked if they could at least remount the tire, the sales rep said there was no way until possibly 3 hours from now and when I asked if there was some discount because they didn’t do all that things listed above he said no.
So it took me 10 mins to remove the tire with the cruddy jack and tools supplied with the car, and Big O couldn’t afford to have 1 guy with a power tool and a real jack ensure the tire was remounted correctly. Probably would’ve taken them 5 mins and at least made me feel like they cared.
Never again. Shop around people, this shop can’t be bothered to care.

I’ve been a customer of Lafayette Big O for decades, and I won’t go anywhere else for tires, brakes, alignments, and even tune-​ups. Several times other shops told me that I needed work done immediately; when I declined and went to Big O, the Big O people told me that I didn’t need the work done for several thousand miles. Once I had an issue with a job that Big O did, and took the car back. They tried to duplicate the issue, couldn’t find the problem, but re-​did my brake job anyway at no charge to me. A repair shop is in the business of creating confidence among its customers, and I definitely feel that Ed and his employees are deserving of my confidence.

Got new tires, these guys are so nice (you can tell they love there jobs) had to wait awhile but it was worth the walk around the block I had!!! LOVLEY town!!!

I have been going to this place for years now, and yes, they don’t do ALL services, but they do what they do extremely well.
Had to take my car there few times with issues, they always provided me with excellent service and never tried to sell me stuff I don’t need. In fact just recently I brought in my car with a temperature issue, they tried to recreate it, couldn’t and did not charge me a thing.
These guys are awesome and not to mention super funny (which did not influence my star rating :)).

Craig, the manager of this location, volunteered to reopen the garage at 5:30 to fill my leaking tire. In the process, he checked the cause and cleared my engine indicator light and found something that was loose underneath my car. I’m very impressed and grateful that he went so far above and beyond. I would have been driving an unsafe vehicle tonight if not for his kindness. We’ve been coming here to service the tires in all our vehicles for 20 years and I highly recommend them.

Excellent work– friendly, honest and trustworthy.

I was embarrassed to ask these guys for help with my problem, but they were awesome. I couldn’t put the new stickers on my plates because the license plate frame stuck out over the sticker. And it needed a square head screw driver bit to remove, which I didn’t have. The guy at Big O grabbed his drill driver and popped those frames off for me on the spot. He even wiped the spot clean with his sleeve! Then he waited while I put the new tags on, then replaced the frames. And REFUSED to take any money for it. I will definitely be bringing my car here from now on.
In case you were wondering, I am not a cute chick! These are just nice guys!

After being told in no uncertain terms that I needed new brake pads by a gas station mechanic, I wanted a second opinion and took it in to Big-​O. They gave me an in the spot visual inspection and told me I did NOT need new pads, saving me $ 250+. Not every business would turn down easy money from a guy who knows nothing about a service. Highly recommend.

I got to Big O just as they were closing as I had a nail in my tires. Michael was awesome and got the paperwork rolling while Chris did the repair. 10 min later I was ready to roll.
They are great!!!

What a pleasure. I walked into the store front and Michael instantly greeted me with a smile and asked how he could help me. I was able to get my car serviced right away, he set an expectation for when it would be complete and exceeded it, and remembered who I was when I came back in the store. I live in Oakland but will be driving here moving forward. Unbeatable customer service. Place was clean and tidy, too. I felt like I was being treated like I was at an expensive car dealership, not a tire store. Well done!

My check engine light came on so I went to Big O to see what was wrong. They said it would be $ 60 to check it out. I was planning on dropping it off then walking to work about 1 mile down the road. An employee kindly offered to give me a ride to work! I wasn’t expecting that and it was so helpful. It only took them an hour to check it out and they called me saying it was ready and that they’d send someone to come pick me up. Turns out it was just my gas cap was loose and they turned my check engine light off free of charge instead of charging me $ 60!!! Getting a ride to and from work and not being charged… Excellent service. Way better then the Danville one! When I have any car troubles, will definitely be coming back

This is my first Unilocal review! If a zero star rating was an option Big O Tires in Lafayette CA would get it. Over the years I have bought several of our cars tires at this shop. Last year I bought 4 tires (which they insisted I needed due to my All Wheel Drive). They sold me hard on buying a certain type of expensive tire and even harder on their service model if anything went wrong with the tire.
It’s just over a year later and I drove over a nail (center of the tire). I went in for the easy repair and they told me my tread was too low and I needed 4 new tires. They said they would not patch the hole and I had no other options. When I explained that I just bought the tires at this shop a year ago hey asked me when my last rotation was done. I let them know I had it done at the Walnut Creek Big O because Lafayette was closed on Sundays and they said that was my problem because they couldn’t guarantee other Big O’s work.
They did admit the tire was under its max mileage but since I didn’t have them rotated at their shop it was my problem. The owner got involved and he insisted in giving me a lesson on tire rotation. I tried to explain that I was a loyal customer and I was looking for a better explanation/​support for the lack of performance and I was told too bad and I should be mad at the other Big O. I let them know I try to support the local shops but without good customer support I would be forced to take my business elsewhere. I think they thought they had leverage over me because of the nail. I drove away with nail in my tire and will not be back.
The owner could care less!

Horrible Place, that does not care about their customers unless you’re buying 4 NEW tires.
Every time I have gone here they try and upsell you into something or needing new tires.
I think they take advantage of people not knowing much about cars. So suddenly they will tell you that you need brakes, you need tires, or «we won’t balance those tires» (even though that was covered in warranty) because of some reason. I asked them to rotate the tires anyway, and it wasn’t done because «of a reason» was what he told me on the phone at the end of the day.
Also quite rude. I come in a Saturday morning, «NOPE, we can’t help you today — too busy!» It’s Saturday morning for crying out loud! Costco takes you anytime of the day and always does their best to fit you in.
What are the brand names of the tires they sell here? Usually off brand ones with worse warranties/​and or a warranty they refuse to support (tire warranties are usually a ripoff by the way, since they prorate or will rarely replace a tire citing some «unusual/​mythical» wear which voids the warranty).
The general rule here is there are some good tire places, but Costco is the winner for being the most fair. You get a name brand tire for a great price, courteous staff, and they have even replaced tires for excessive wear on my car when they didn’t have to.
Learn about your cars people, it will save you ALOT of money and avoid shysters like these guys.

Good luck taking your chances here. I never had an issue with «radial bubbles» which are dangerous and basically make a tire a dud that needs to be replaced until I bought tires here. I had the bad fortune of getting a set of tires at this place without getting them warranted beyond a year, and paid dearly, coming back just barely past the warrantee date, with 2 of these ruined tires and being turned away. Luckily I tried America’s Tire in Walnut Creek, who actually pro-​rated the other 2 tires which were near bald and they have serviced my tires ever since, no radial bubbles, not BS, no extra money needed for warranties, their tires are warranted and pro-​rated for the life of the tire !. At Big O, they could only dream of being able to sell such good product or be customer service oriented.

if I could give 0 stars I would. One would think because its «Big O Tires» that service would be close to bar none, on top of having the tire you need.
I walked in with out an appt. at 8:25AM on a Tuesday morning, and made the joke oh I would hope I don’t need an appt– the guy helping me goes and is SERIOUS «well YES everything around here requires an appt» I said umm ok well I have a flat tire, He goes well what do you mean its flat you drove here… For starters the taste in my mouth was already sour. So I said you’re welcome to come out and look at it and take down the measurements to see if you have the tire. He goes what type of car– I proceeded to tell him he goes oh yea we wont have that for sure. JUST A NEGATIVE NELLY about the whole thing. In a nut shell AVOID THIS PLACE AT ALL COST. however I will say the mechanic who helped me put air in my tire was SUPER NICE and helpful.
I ended up going in to the office (driving to Oakland) on a flat (thank goodness for run flats) I called Orindas Tire, JJ was super courteous and helpful, took all of my information and promised the tire in by 3 I asked if I can come at 6pm due to work conflict and he gladly said yes and gave me an out the door quote before we hung up the phone. Its service like his that you need especially in a pickle.

Everyone was so nice! I blew a tire on the freeway and my roadside assistance guy couldn’t help me so I called big o tires and they sent someone right out! he changed my tire and got me back to the shop. Everything was super easy and smooth!!! Thanks guys!

I was driving to the city at about 4 pm the other day and my low tire pressure alert came on. I panicked and drove to Big O Tires. They immediately checked out my car– squeezed me in even when I didn’t have an appointment. Gave me the all clear after checking all of my tires and making sure that they were all ok with air and no punctures.
On top of that they didn’t even charge me! They are awesome. I will make that my go-​to tire place from now on.
Thanks guys!