Enterprise Rent-A-Car

This past weekend I had the single worst rental experience of my 64 year life. I requested a pickup truck so I could haul personal goods to a storage unit and purchase baseboard. The truck that was provided was more appropriate for taking guests to the opera. It was a double cab with a very short bed. The rear windows didn’t open so no baseboard. The truck sat so high I wrenched my bad knees hoisting myself 3 feet up to drivers seat. And finally when I got the vehicle the gas tank was empty.

I needed a car due to my car was getting repaired. I called Enterprise Lafayette and loved their customer service. Very curious of their customers. Picked me up and drop me off.

One person working and 4 people in line? This location is poorly staffed and slow. Don’t rent a car here if you can’t afford to wait 30 minutes.

The whole experience was great! My car died on a Sunday and there was no time to figure it out. I went online and reserved a car from Enterprise in Lafayette, CA. I could only hope there would be a car available when I walked in the next morning. I was heading to a business meeting that day!
I was met with a good morning and a great car was waiting for me. I was really impressed with everyone in the office. The car was fun to drive as well. Thank you so much for making the whole transaction so easy and for being very reliable.

My car was stolen, my insurance company gave me a fair settlement, in the meantime I needed to learn about cars made in this century. Jia the manager was extremely patient and kind each time I picked up a different car. She would show me the basics: how to use the START button, How to add gas, adjust the seats. She was also very understanding when I had to extend my rental time. Think my next step is to buy a used Enterprise car.
Thanks again Jia and the crew at the Lafayette Enterprise location.

Very low inventory. The nerd on the phone needs better communication/​customer service skills. Or get the geek a cup of coffee.

I wish Unilocal allow zero stars. If you ever want to rent from here. Turn around and run. Run fast and don’t look back.
I called on a Friday to be picked up from a repair shop following Monday at 8:00 am. Reserved a car (I was told a Camry). On Monday dropped of my car to the repair shop and there was no one from enterprise to pick me up. I walked to their office and they did not have my reservation. I ended up with a Dodge Charger. The car looked in good condition and some what clean. I had to be at work soon, so I did not care too much about the car. I called on Monday afternoon for someone to meet me at the repair shop, so I can return the car. No one showed up. I tried calling but after a long hold no one picked up the phone.
I drove my car to their office to turn in the keys. The clerk was ordering a beverage on the phone while a customer standing right in front of her.
Poor woman was trying to rent a car. The clerk told her they have selection of cars, but she couldn’t find keys to any of them. She told the lady that she will call her colleague, who she was ordering a drink earlier. Than she noticed me and asks me if I was picking up or dropping off. I told her I was dropping off and explained her what happened. She was surprised first and then told me, I should have returned the car and they could drive me to the repair shop. She added that it was the usual way to return a car. No apologies, no empathy. She told me she cannot give me my final bill without checking the car. She said she will call me to tell me the final charge. She then turned to the other lady and told her there are no cars at the moment.
It’s been hours I am waiting for their call.
I feel sorry for the owner of the business.
Ps: oil change message was on and the front breaks were whistling.

DON’T RENT FROM THIS CAR AGENCY. The old manager, Casey, was great but the new manager (JIA?) is awful.
My husband was renting a van to drive us from Orinda to San Jose International. He called a couple of months ina dvance and the manager at the time, Casey Collins, was very kind and polite on the phone telling him that there was usually a $ 50 drop off fee but he would waive it as a courtesy.
Today when we went to pick up the van, the new manager Jia told my husband that the fee was automatically applied and she did not have the authority to waive it. We found out she did have the authority to waive the fee but didn’t want to honor her colleague’s commitment. In fact, she lied to us and told us that Casey had specifically put a message on our file to charge the fee (which we later confirmed with Casey was not true). Needless to say that we were very upset and decided not to rent the van at this new higher fee mainly because of her uncaring attitude and disrespect.
Jia would not give us Casey’s phone number so my husband tracked him down and spoke with him. Casey was again very nice and although he did not remember his conversation a couple of months ago, he confirmed that the manager absolutely had the authority to waive the fee and he had done so on many occasions. He also could not understand why she would lie about him leaving a note to the contrary.
When my husband called Jia back and asked to speak with her District Manager (Mona) to settle whether the current manager or the old manager was lying to us. Of course, she would not provide us Mona’s number and said she would have Mona call us, which she has not.
It became obvious to us that Jia had been caught in a lie and was digging her heels in even further to protect herself. She had absolutely no sympathy that we had booked this van 2 months in advance just to avoid this sort of complication and stress prior to going to vacation.
What a way to lose a loyal customer. We have rented from Enterprise for years (at least 3 – 4 time a year) and would have gone on to do so for many more years but now, because of this incident, we are no longer going to give them our business. There are many more rental companies that are more deserving of our hard earned dollars who treat their customers with honesty, respect and dignity.

My parents’ car has been starting to act up, so we’ve basically been using my little ‘olé PT Cruiser to get around. This works well enough on weekdays because I take BART to work, but not on weekends. Last Friday, I tried to look at the negotiated rates that my company has with Hertz, and it seemed like $ 80 was what I’d have to cough up for a Friday evening through Monday morning rental. It’s not an absolutely terrible rate, but I figured it wouldn’t hurt to shop around a little more.
I am sooo glad that I did.
I checked Enterprise’s website and saw that they had a 100 miles/​day weekend special that started at $ 9.99/day. Not every Enterprise location participates in this special, but luckily for me, the Lafayette location was participating, and it’s actually the closest one to my house. I made a reservation to pick-​up an economy car at 5:30 PM, and within an hour, I received a call from someone at the Lafayette location to confirm.
I would highly encourage people to use the online reservation system because it really speeds up the rental checkout process. When I arrived in Lafayette at 5:30, all I had to do was give them my confirmation number and name, my driver’s license, and a credit card. (Note: The name on the credit card must match that of the driver’s license. If there are two of you, you can’t have one person give their license and another their credit card.)
The manager at this location is really friendly and very knowledgeable. I’ve been to other locations where they do a walk around to check for damage, have you initial and sign a few blanks, and then let you go. At this location, he actually took the time to show us some of the Nissan Juke’s features (i.e. how to adjust the seat, the level to open the gas tank, etc.).
Dropping off the car on the following Monday morning was also a breeze. Not only that, but they were able to give me a ride to the Lafayette BART even though I had forgotten to give them advanced notice.
All in all, I paid $ 32.52 for the weekend (much better than Hertz!), and would highly recommend this Enterprise location.

Good location for people who live in Lamorinda.
I’ve rented from enterprise locations all over the country — including this location twice prior.
The hours plain stink on the weekend, but whatever. The bad part was — they gave me a car with the gas light on. Really? I have to rent a car, then immediately stop at the gas station. Very poor service on that end.

Enterprise has, overall as a company, have been exceptional. This location was great for Colleen’s exceptional, effective and expedient customer service. Two major factors make up this five star rating. #1, the car they provided me was superb and I was very satisfied with it. I rented it for a trip to down the coast and having that car made that trip that much better; and #2 although I overstepped one part of the agreement I entered when renting, Colleen was cool and understanding… without much as a second thought she just gave me the benefit of the doubt and sided with me on it. The issue was arbitrary contract stuff that they could have stuck to me, but they were cool about it. No harm no fowl wad their approach. Overall good. Thank you.

I rent here frequently. Holden is great! He always takes good care of me and is very polite, friendly and efficient. Boom, boom, boom, in and out in a flash with the car I ordered. What a great asset for Lafayette to have this business here! Thanks again Holden!

We had a great experience at the Lafayette location over the holidays. Casey was busy, but worked quickly — we got a great car, and it all went very smoothly. I appreciated his pleasant manner and professionalism. I recommend it 100% for convenience and customer service.

It’s convenient to have one right on Lafayette for locals and because they don’t stock too many cars, it’s always a surprise what you get. F150? The people are nice and fast. They were able to add some advice with the insurance agency.
Tip, they usually don’t drop off in walnut creek, so just check in before you return the car if your collision repair is in walnut creek.
Got almost 3 weeks to learn to appreciate my American muscle car rental and be really cool.

I’ve used Enterprise a ton over the last several years. (Via Costco)
This Lafayette location was outstanding!
Casey (KC?) took great care of my family and I, I couldn’t have asked for anything more, wonderful customer service. He had several choices for us and let my daughter age 12 choose the car.
Only reason I gave 4 stars in lieu of 5 was that the hours are on the light side. They do have an after hours drop off key box but would like to see them open for a few hours on Sunday and a little longer on Saturday.
I will absolutely use them again.

I needed a 4-​door car just for the day. The Mgr, Casey, let me leave my 2-​door car on their property which made the whole thing much more convenient. Car pick up and check in were both quick. He did, however, take the time to demonstrate the basics of the car. (like how the radio worked!) I also appreciated the fact that I was given a small, fuel efficient car which was what I wanted. I get awfully sick of car rental companies trying to pawn off big, gas guzzlers instead of the car that I ordered and then telling me that it’s a «free upgrade».

Car was alright, customer service was awful.
I expected a lot more considering the neighborhood and all the other good reviews, but looks were deceiving. I placed an reservation a good 4 days before the actual date to give them enough time to prepare a car but for some reason that seemed to be too much instruction for the manager to process.
When I went to pick up the vehicle the manager shows me a Town and Country and asks me to take that car rather than the econo car that I asked for. But that didn’t bother me as much as the unnecessary questions that were asked to me when he was about to hand over the keys. Asked specific questions about my employment and my insurance which I didn’t bother to bring cause those are things not normally asked when you rent a car.
Other questions were asked before I could leave that made me feel like I was being interrogated rather than renting a car. I was planning on extending my rental due to need, but it won’t be with this place. I don’t know if it was me or if it was an off day, but if you want to rent from someone who’s like a prying relative… rent here but if you don’t go somewhere else.

Cool place, glad I dropped my car off here. I was planning to drive on a Friday afternoon all the way to Oakland airport and then take transit to my friend who lives near the Rockridge station, but then I realized that the Rockridge stop was only two away from the Lafayette BART station.
Dropped my car off here, and Megan was awesome. She was cheerful, helpful and funny. She was the kind of who puts you in a better mood and makes you feel great just for existing. I took the free shuttle to the BART station and chatted with the cool, friendly dude who drives the shuttles. Just a nice vibe at this Enterprise.

I’ve used enterprise alot over the years.
This particular location was outstanding.
Megan took great care of me, I couldn’t have asked for anything more, wonderful customer service.
They sell cars too, no haggling, they do trade ins.
They accommodated me within hours and even had a shuttle pick me up and drop me off.
I will absolutely return, give them a try

I have rented here before with excellent customer service. This time not so well.
They didn’t want my debit card, even though I had rented here before with no trouble, they could not pick me up in a timely fashion from Lafayette Auto Repair (A less than 2 minute drive), the new manager was bad mouthing the old manager who I had great service with.
It is bad business etiquette to bad mouth other employees or ex employees. It is less than professional.
The 2 stars is the car was clean and the new manager called me after 5PM to ensure everything was okay.