Budget Blinds serving Western Suburbs serving Chicago

We’ve used Budget Blinds for the last 10 years and have recommended them to numbers family members, colleagues, and friends, until now.
We moved into a new house in June, 2014. We, once again, hired Budget Blinds to dress all the windows in the house. Like in the past, they came out, they gave us a consultation, and we wound up ordering $ 8,000K worth of window treatments.
Since June, here is what’s happened.
1. Two rooms of treatments were snagged and coming apart at the seams
2. Wrong color and size of cords were installed
3. Valances were measured incorrectly and needed to be reordered and installed
4. We were told that it would take 3 – 4 weeks for the entire houses treatments to come in and we didn’t receive everything until late November and still waiting on resolution on damaged treatments
4. Our Main Living Room’s treatments were installed in November and the installer and myself noticed small tears in the seams on all three windows. Pictures were taken by the installation person and sent to my sales person. She NEVER followed up or had anyone call us to acknowledge the problem or let us know what they were going to do to remedy the problem.
Finally, it’s almost March and received a voicemail and email from my sales person’s assistant. Better late than never, I suppose. She called to let me know that they wanted to take down one of the window treatments in our front room that was torn and send it back to the manufacturer. In other words, remove a main treatment in a room where one full window would be bare and the others not. Also, they still wouldn’t let me know what was going to be done. Would they fix the treatment? Not fix it? How long would a resolution take? Will we go another eight months without resolution?
They also called to tell me that the wrong pull cords were in and ready to be installed. To be honest, I’ve moved past this a long time ago. The cords are the least of our problems.
To wrap up my review, I received an email from my sales person letting me know that they expect payment in full on all treatments. I had paid in my invoice full other than the torn treatments in my front room, which I was waiting for them to resolve before I submitted payment. They blamed the manufacturer with the delay on all these issues and would not take any blame for this entire nightmare and just treated me like someone who doesn’t pay their bills in their final email. All in all, over the last ten years, we’ve spent about $ 20,000 with Budget Blinds. I think they know that we pay our bills. I just don’t pay for something that’s damaged without resolution.
I will never use this company again nor recommend them to anyone I know. Since this has happened, I’ve already heard from several people that they have ALSO had a horrible experience with this company. I wish I would have asked around a bit more before hiring them again. There are other companies out there that have better customer service and workmanship. I think it’s worth spending a little bit more money to get better products and customer service.