McGuire’s Top to Bottom Cleaning Service

800sq ft House — Online, I submitted a request for a quote. Over the phone the owner, Karen quoted me 3.5 hours (maybe 4) and 134.99 for carpet cleaning (discounted since I was quoting the move-​in/​move-​out cleaning service). 3.5 hours at $ 80 an hour seemed reasonable. I informed her over the phone that I only needed carpet cleaning and maybe some help with the bedrooms and blinds. I did tell her that I was more than capable to clean the bathroom and kitchen. I told her I would get back to her after receiving other quotes and discussing with my husdband.
Karen called me to follow up. I called her back and left a message with an employee. Her employee told me that she would be back as she is out on a job. I said my phone would be on all night and she is free to call me. Her employee said that she would call me back that night.
1^st Red Flag: she didn’t call me back that night. But I chalked it up to being a small business owner and I was not the only one she was working with. I understand that stuff happens.
She called me back the next day. 2^nd red flag: She had no solid recolection of the quote that she gave me for time or carpet cleaning. She stated she was working from home and didn’t have the notes she made when talking to me. Seemed reasonable so I brushed it off, but I felt like I was going in circles trying to re-​establish a quote. I expalained I would be at the house the next day so that she could get a better idea. She agreed an did show up and was very pleasant.
3^rd Red Flag: She still obviously hadn’t looked at her notes about my original request. As she came in she started to go into the batroom (something I claimed that I would take care of). Since it was obvious that she didn’t remember what my request was, I just let it go and explained that I was painting, I would be cleaning all surfaces before I painted. I said I could clean much of what she was pointing out to be done. Her response was to let her put together the quote with everything needed so that if I couldn’t get to it, then it is not big deal. She also pushed that since it is hourly, if the service finsihed earlier than expected that I would not be charged for the hours not used in said original quote.
I then stressed again that it was the carpets that I wanted cleaned primarily. I stated that we had three dogs and I wanted to make sure that the carpets were clean and fresh for the next occupant. It was only then that she said, that she could smell the dogs (dogs haven’t been in the house since October… This is February…). It was then that she asked if I wanted the carpets deoderized along with being cleaned.
4^th Red Flag: Back to the original phone call, my greatest concern I expressed in the conversation was to make sure that my house did not smell like my pets. Wouldn’t you think that carpet deoderizing would have been something that should have been discussed and quoted over the phone? I thought it was.
5^th Red Flag: When discussing the carpet cleaning, she asked me «so what was the quote I gave you for carpet cleanining $ 170-​something??». Again, if she looked at her notes (if she even took any) she would have remembered that she quoted me $ 135. At this time she also changed the hours from 3.5 to 5 hours of cleaning. Mainly because she was writing up the kitchen and bathroom (things that I told her originally I didn’t think I would need her to do). When she looked in the fridge, she commented that the fridge portion would be easy to clean, but she was perplexed as to how her cleaning ladies were going to clean the freezer drawer «does this come out, how would we get in there?». I showed her that the basket came out and she still didn’t know how they were going to get to it. I told her I could clean that and not to worry about it (I got it cleaned out, along with the fridge in 25 minutes).
As she wrote up the work proposal, and asked for my signature, she stated that moving foward after reviewing the proposal, to give her a credit card for the deposit, and also that same card would be used for final payment after the walkthrough. She stated that she was going to write up the proposal and send it to me that evening to review.
6^th Red Flag: Proposal never came that evening. My husband said to forget it and move on. He just wanted the carpets cleaned as we were repainting every surface (including ceiling) and replacing all baseboard heaters and light fixtures anyway. As he put it, there wouldn’t be anything really to clean that would possibly take 5 hours. I did receive the proposal the next day with a 50% deposit req. of nearly $ 400. At that point I informed her that my husband didn’t see the need for cleaning as the house is being thouroughly cleaned by both of us before and after painting and that all we really needed were rugs. Her RUDE e-​mail ended this discussion.
Proceed with caution! $ Hungry! As you can see from her response to this, she’s recreant & sly.

Wish there were more reviews on them before I selected their services but I am so glad I made the right choice in chosing McGuires! They were so thorough and very pleasant! Family owned and efficient returned calls immediately! Husband and son team did the windows amazing job!!! They take care of everthing and carpet cleaning! They use natural products upon request. Not a single item broken in the house! I am so happy to find such an exemplary service! Hope this helps when hiring a cleaning service!

I had my house cleaned by two lovely and very efficient women from Mcguire’s. They work hard for four hours — even on hands and knees — and everything was spotless.