Crescent Bay Inn

Good room nice and clean. Looked like an ikea room but in a good way, the shower was great with good water pressure. Only complaint was that there was no wifi but there was full direct tv cable so it didn’t feel like a complete loss. There was also no breakfast. Staff was friendly and willing to give out sights to see in the area. Beach towels available along with chairs. Beach within get a three minute walking distance and so many shops and restaurants in the area we didn’t have to drive anywhere.

I was shocked when we pulled into the property. It is NOT a hotel. It is a motel. A $ 260 for-​a-​tiny-​room run down depressing motel.
There is a reason that the majority of the photos you see are of the beach and not the property.
We had a two queen size room, which fit little else. Totally cramped. Literally no room to do anything but lay on the bed.
Sink and counter area are part of the room and next to the microwave and compact refrigerator, rather than the bathroom.
Huge SMART flatscreen TV that offers applications and DirecTV but does little good because it is not connected to Internet. Comes with a cheap, complicated remote that doesn’t work.
Advertises free wi-​fi. However, when we tried to call front desk for the code, but, was unable to get dial tone on phone.
Promises continental breakfast but, the Breakfast Room was closed by the County of Orange food inspector two days before our arrival. So, it is a tray of Activa, a tray of plastic-​wrapped pastries, fruit basket on a large compact refrigerator and keurig coffee in little paper cups.
So, sitting in this claustrophobic room, no amenities, no internet and not even able to watch television.
NO WAY the five star things are real. I PROMISE you. And previous bad reviews are referred to on here. But, it looks like they were able to have them removed.
So disappointed as we drove down pacific coast highway and I saw all of the inns and cute, bright little hotels along the way where we could have spent our time instead of here. Such a let down and what a waste of $$$.

Nice place to stay for a couple days. They have Direct tv and a really nice bathroom.

Like most have commented, do not judge this great hotel by it’s appearance. When we pulled up, I thought, OMG, what a dump. But this hotel if far from being a dump. The rooms are remodeled, with nice furniture and a great shower with a «rain» shower head. Microwave and fridge in the rooms. Walking distance to the beach and the staff are SOOOO nice and accommodating! It was almost hard for me to believe that these people can be so nice! Complimentary bottled water and soft drinks in the lobby and free breakfast in the morning. Cant wait to come back!

Really all I could hope for. Excellent service, quiet room, comfy bed, free breakfast, parking, and wifi. The walk to the beach is easy and it was quiet and perfect for an afternoon of hanging out or even swimming (if it was warmer!). Really enjoyed my stay and would highly recommend. Already told my husband we need to come back.

Hidden gem. 1 min walk down path to beach. Affordable also. Family run and very polite/​hospitable. Recently renovated and all up to date. Will stay again for sure.

The Crescent Bay Inn in Laguna Beach is a hidden gem. My husband took me there for just an overnighter get away. What a delightful surprise. Our room was clean and beautiful. The staff was friendly and courteous. We live in Laguna Niguel and I felt like I was a million miles away! Private access to beach and close to great restaurants a real plus! Do yourself a favor and stay at The Crescent Bay Inn!

Stayed here for valentine’s day. It was very close to downtown. The service was the best hotel service I’ve ever had. They remembered my name throughout the entire stay. Helped my gf and I woth our things to our room. Offered us free soda a day water. We also got a free room upgrade. Walking distance from the beach. A++ in my book. I’d definitely return for another stay.

Let me start off by saying that you should never judge a book it’s cover! Sounds cliché buts it’s the truth. I was researching hotels to stay at for the night with my girlfriend and came across crescent bay inn. All the reviews ranted about this place so I decided to give it a try. I couldn’t be happier with my decision. The customer service and the upgraded rooms are just the start to a great experience! Josh who works the front desk made our experience super enjoyable and the two minute walk to a private beach was definitely a bonus. Next time I’m in Laguna beach I know where I’m staying! Keep up the great work you guys!

For starters, Clean and when I say clean… super d-​duper clean! Friendly staff super eager to help, great location… close enough to downtown Laguna but far enough away to lend the retreat effect it has. I can’t say enough about the kids running the place (Professional and bright). Hats off to the owners, loved the renovations and amenities. Stayed New Years Evening for the first-​time there. We’ll be back.

I would give this motel zero stars. The rooms were actually very nice, but
the outside looks run down and quite honestly the rooms when the windows are open you can hear your neighbors pretty well. So if you’re thinking you’d like to sleep with the windows open and catch that ocean breeze, forget it unless you want to hear the sounds, smells and noises emitted from your neighbor’s room. My MAIN complaint is that I had left some items in the closet. When I called them they were able to locate the items. a coat and shirt. Josh the worker at the motel asked if I’d like to pick them up. I lived too far to stop back but Josh suggested they can mail it. Great idea. I even provided my own business ups account number. All they needed to do was print the label and call UPS for pick up. Great, I ‘ll have my stuff back in a few days. A week goes by, nothing. Josh tells me Herschel sent it. Who’s Herschel? Herschel apparently owns the place. Fantastic. I’ll get any day. Another week goes by, nada. Time to call Josh. So Josh, where is my coat and shirt you said Herschel sent last week UPS? Josh– oh, Herschel actually sent it fed ex. Oh why? I dunno, that’s what he did. Didn’t make sense considering I gave them my UPS account number. So okay do you have a tracking number for fed ex? Josh: Let me get it from Herschel and I’ll call you in a couple of hours. Next day I call Josh, how about that tracking number? Let me get it. Days tick by. Josh and I have gotten to know each over very well the last 3 weeks. I talk to him nearly every day. He keeps telling me he’ll get me a tracking number. Well, it’s been over 5 weeks and Josh continues to tell me that he will get that tracking number for me each time I call. If Josh and Herschel do not want to send it, fine, I will go pick it up. However I can no longer pick it up because Herschel fed ex’d it, even though he can’t provide me with a tracking number. I realize I was the one who left the items, but it’s inconceivable that a business establishment, one where I paid a very high rate to stay there, cannot put 2 articles of clothing into a UPS box and mail them to me. They don’t have to go anywhere. I saw a printer at the office in the motel lobby. All they need to do is print the UPS label using the account I provided and call UPS for pick up. They are unable to perform simple tasks.
This place is horrible.

We went here during our kids summer break. It’s located at a very short walking distance to the beach, which was just wonderful. The room was clean with free wifi, and the complimentary breakfast had a lot of variety to choose from. The staff were friendly and helpful. We would love to visit again!

My wife and I stayed here for one night. The staff was very friendly and accommodating to us. They went above and beyond to make us feel welcome.
The outside of the hotel isn’t glamorous, but the room was very nice. It was very clean and modern. Bathroom was nice too, especially rainfall shower.
Also included access to a small kitchen/​dining room for breakfast and snacks.
Beach was less than a 5 minute walk away.
Would come again.

Stayed at Crescent Bay Inn for this year’s Pageant & have to say we were pleasantly surprised… good case for not judging books by their covers b/​c from the outside, you’re going to be thinking… what did I get myself into & especially when I forked out $ 300+ per night — but turned out these newly refurbished rooms were just what we were looking for
Convenient location to quickly drive to Pageant (definitely too far to walk) & you are also right in front of the FREE city shuttle (we did not partake but nice to know it was there if we’d wanted it) And speaking of FREE… we had free parking & WiFi was also free!
Quiet neighbors, comfy bed & wonderfully-​smelly bath products! Plush towels & awesome shower w/​lots of hot water, good pressure & 2 kinds of shower-​heads for rain or «regular»…added to the packaged pastry & cereal-​stocked breakfast room, plus free water /​soda while we were there… it was a very nice touch!
The owner had also recently installed a Keurig coffee machine in our room & said he’d be happy to bring up some coffee pods if we needed then — we passed but it was so nice to offer!
Also included in the room are a microwave & fridge & if that wasn’t good enough, there is a direct path to the beach from this hotel & the owner offered rafts, towels & all kinds of beachy gear if we were looking for a day in the sun — really made us feel at home & part of their family. Not sure I’d stay here again, given the price but they were indeed really nice rooms on the inside, so wouldn’t count them out — we were fans!

Stayed here couple months ago great private walk to the beach loved the scenery.. The service was great the complimentary breakfast is great you have everything you need for a great weekend getaway !

Where do i begin…
Being in the retail sales business, I know that First impressions and customer service are extremely important when establishing a relationship with your customers. Our first impression that we got from this establishment was amazing, we were greeted and welcomed by owner/​operator Herchell. He did not hesitate to give us a personal tour of the place, and did it with the best attitude and enthusiasm. He also gave us free drinks to take up to our room and explained how its all free for our stay. A small gesture like this goes a long way for me, its the little things to pay attention to. Aside for the amazing hospitality, the room was amazing. It smells fresh, bed was made with fresh sheets, comfy pillows, plush matress, etc. If you are planning a stay out here in laguna, make sure you check out the crescent bay inn, you will not be disapointed, its worth every bit just in the way you will be treated, everything else is icing on the cake. One other thing, Herchell found out that me and my wife just got married, so he gave us a bottle of wine to celebrate with. Overall best experience and hospitality I have ever gotten, I would highly suggest staying here because I know I will again in the future. 10+ stars for this establishment! Great job Herchell, keep up the amazing job! Thank you so much.

Fabulous place. Bellies first impressions.
Great staff. Nice feel. Close to the ocean. Short 3min walk to a fab. beach
Customer service was as good as it gets. .
Adequate breakfast included.. Good supply of beach goods towells, umbrellas etc.
Thanks Natalie and Herchell for making our
stay so special.
Mike and Linda UK.

I’ll start off by saying that this is a family run business and that in itself gets 5 stars from me. It’s not often you see that anymore especially at a hotel. The hotel itself is a bit deceiving from the outside (which I think is pretty cool) but don’t let that fool you because all of the rooms have been remodeled, the beds are super comfy, and there are rain showers in all the rooms! Added bonus. you don’t have to pay for parking! Yes you heard right, you don’t have to pay to park!
Upon arrival we were greeted by Herschel and his father who is such a funny guy, he offered us water and made us laugh and smile. These guys are all about making you happy. I highly recommend this spot and will definelty be a return customer.
Thanks guys!

I needed a place to stay while in Laguna Beach on business, and my colleague recommended Crescent Bay Inn. When l pulled it up, I came across old reviews that were one or two stars, and asked my colleague if she was sure this was the same place. Since it was only one night, I gave it a go.
Driving up it does look like an old inn. The owner was very friendly and quickly showed me to my room. The interiors were recently upgraded and look great. I especially enjoyed the rain shower head.
I would stay at the Crescent Bay Inn next time I’m in town.

I stayed there last night with my wife.
We had a great room and the owner, a young guy, made sure we felt welcomed and appreciated.
The location is perfect, 2 minutes from downtown.
I live in San Juan Capistrano, 15 minutes from the Inn.
We hit the road to get away from the kids and have found our new spot.
Great place to stay, you won’t be disappointed.
I grew up here and it has the Laguna beach feel with updated interior.
I saw a review pointing out there was no phone, does anyone really need another phone in their lives?
Mostly writing the review to support the owner who is a young guy and was genuinely wanting us to have a nice time at his place.
I felt like he personally cared that we enjoyed our stay, and we did.