Laguna Beach Towing & Recovery

Quick and efficient; Cristian responded to my battery problem via AAA call, and also noted a few other items I needed to take care of on my old Mercedes; very thoughtful and polite; thank you!

We had to go to the Anaheim convention Center today for the natural products Expo. My wife and I took an Über and left our car out in front of Once In A Licetime in Corona Del Mar. Unfortunately we locked our keys in our car and called AAA and they sent Laguna Beach towing to help us out. Armando was our tow truck driver and he was so awesome and professional. He had our car opened in no time at all and was so courteous and professional. Armando was absolutely the best tow truck driver that I have ever experienced. I would highly recommend Laguna Beach towing for all of your needs. Very professional, courteous, and timely.

Absolute and utter crap. My battery died and I needed a jump start. I called them at 1 AM Sunday morning. The dispatcher on the phone said they would call me when their driver finished a job in Dana Point (which is the very next beach city south of Laguna Beach. 3:30 AM passed. No call. 5:30 AM no call. 6:30 AM I finally fell asleep. Fortunately I was able to walk home and leave my car behind. I will be certain never to call this POS company again. Do yourself a favor and use triple A. (Laguna Beach locals should not encourage such business practices.)

SETTING
Our toddler girls and I had just finished watching the sun go down. We were camped at Crystal Cove State Park El Moro Canyon campground on 9÷24÷15.
THE DILEMMA
My husband was finishing packing our bikes & other stuff in the outer RV storage compartment.
At around 7:45 he briskly opens the main RV door and yells, «Do you have a coat hanger?!»
ME: No, why?
HUB: Because I just locked my f***ing keys in the [’69] Beetle.
He slams the door shut & the girls look at me like I need to be a hero, but I am patient. After about 15 minutes he slowly comes back in from trying to unlock it with our campfire hotdog stick and announces, «Well, either I’m going to bust a window in the morning before we leave or you can call AAA for me.»
At 8:03, I placed a 3-​minute call to AAA. They called Laguna Beach Towing & Recovery for the job.
At 8:15, Armando with LBTR calls me to let me know he will be there within 5 minutes. I didn’t time him, but I’m pretty sure he made it there sooner. He didn’t need directions to our campsite. I just told him the number of our spot and he found us.
He was a real chill dude. Nice. No non-​sense. Got to work right away.
He had a hard time using his wire/​hook tools to try to unlock the doors from both sides. So after a while he tried a different method… I didn’t get to watch because I had to help our girls get ready for bed. But, it was something about vacuuming the door so that they could get the window down enough for my husband to reach his long fingers down to unlock the door…
I feel bad because our campground host came walking up with a flashlight and got into their business. I didn’t know this until after the fact as I had to go back inside the RV. He was an old man just there to complain about the loud diesel engine on the LBTR truck. Eventually he quit asking Armando & my husband questions and left. It wasn’t like we did this on purpose. And it wasn’t like Armando wasn’t busting it to get out of there quickly because he did. In the end, he told us that was the most difficult car to get the keys out of.
I knew I should have grabbed the spare Beetle key when we left for vacation, but in the back of my mind I thought about the reliability of AAA and their service contractors.
I’d recommend Laguna Beach Towing & Recovery if you need roadside assistance in that area particularly since they are contracted with AAA.
Review #410
Unilocal challenge ⁹¹⁄₁₀₀

Armando responded to my calls twice this past week. My car had been in a hit and run and he helped me drive it to a near by gas station then towed it for me. Just wanted to tell him thank you again. The best thing that’s happened this week.

The girl up front is misguiding, sarcastic, and rude; will literally go out of her way to be unhelpful, but the men who work there are wonderful.

Wow! Talk about thieves, $ 60 for gate fee! Just to open the gate plus you have to pay the daily fee. We were in an accident and the register owner just got out of the hospital and now we have to deal with these thieves trying to Nickel and dime us!

Took out our ’68 jeep last night for a little ride up the hills in Laguna and parked it up hill which flooded the tank and we couldn’t get it to start back up to get home to Costa Mesa. Jesus arrived in 15 mins from us calling and was so friendly and professional I was blown away by his skills and knowledge. The drive back home was comfortable and pleasant unlike others I’ve have experienced from other companies. I would definitely recommend Jesus to any of my friends and family for his service!

Well everyone has an opinion… and thank you Miguel… The car was dead… I asked for a battery evaluation not just a tow (AAA member-​43 years!!)…he knew… it was the alternator… and proved it to me… so he called in the tow truck and took it to Laguna Niguel chevron…1−2 miles away (5 star!!!)…the lady on the phone was great. and asked all the right questions…

I just called this towing place by accident and experience horrible customer service by Shayla (if that was even her real name provided). I asked if this was tow and mo and her response was «If you listened to me the first time you would know it wasn’t the right place.» I then asked to speak to her supervisor and her response, «NO.»
There is already a little stress is trying to recover a towed car, so your attitude, Shayla, was absolutely unnecessary. If you hate your day job so much, please do yourself a favor– grab a beer down the street after work and start finding another job.

DO NOT USE THIS SERVICE! They are HORRIBLE. The driver showed up to our car and made every excuse possible to not tow the car. And then, they were going to send another driver, but it would be at least another 35 minutes (they are one mile away). Even the girl on the phone was rude and unhelpful, and the manager or owner was «unavailable». It was arranged through AAA. I can’t believe that AAA still uses them, given all the bad reviews posted. Unbelievable.

Bad service twice now. AAA set up a tow for me 60 miles away and laguna beach towing had rejected it saying they were too busy. Another tow company finally arrived and explained to me that laguna beach towing rejects AAA long distance tows quite often. I’m disappointed I had made the call at 9 am and had to wait for another tow company to finally arrive 7 hours later.

My bf and I were stranded. AAA called Aliso viejo tow and left us stranded. Laguna beach tow came and saved our day and helped us in 30 seconds.

Total rip off and the girl who works the office is a total B****.
Do not have your car towed her nor should you use their towing services. Worst customer service I’ve ever experienced!

Horrible customer service. Tries to rip you off.