McKeown Plumbing, Inc

This company is TERRIBLE!!! I asked them to come run a water line from the kitchen sink to the other side of the kitchen for our new Keurig which is only about 10ft (it is a small apartment in Laguna Beach). The Keurig needed a part to it which they offered to order for us, we paid them almost $ 300 and have been waiting for them to come back with the part they ordered. It is has been almost 3 weeks and I’ve called and text them several times trying to see when the part is coming in and when they would be back to finish the work they started that we already paid for. Within the 3 weeks, they answered ONE time saying the part should be arriving this week and they will be here to install it. It’s been a week since, I’ve placed numerous follow up calls but no has answered. Over the course of 3 weeks, I’ve tried to reach out to this company and no one answers their phone, no one returns calls, and they have charged us the $ 300 for unfinished work. DO NOT USE THIS COMPANY!!!

Had a problem with a rental property that another plumber wanted to conduct a major rebuild that required $ 3,000 in hardware, $ 500 in labor and $ 700 in tile work. Decided to get a second opinion. McKeown got creative and solved my problem for $ 156 and kept my rental in the black!

I would definitely recommend McKeown to others. We were very satisfied with their service and professionalism. Great prices too!

They quoted me $ 140 for snaking a drain. It was more that other companies but I told them OK because they were going to get it done while I was not there and then bill me. They did the work but sent me a bill for $ 280, then tried to tell me how extremely complex it was to snake a shower drain. I paid them $ 140.

I have been using McKeown Plumbing for the past 4 ½ years. This company has an amazing team, they are all professional, neat and clean workers, and when they say they are going to do something, I know that they have my back. I am a property manager, it is vital that I have a Plumbing company that will take great care of my home, they have great pricing, and respectful employees,… this is a First Class Plumbing Company…

I called the emergency line and spoke with a guy named John at 10pm. I had leak under my kitchen sink that I could not stop. He was able to tell me over the phone right then how to shut off the main water supply to my house and then were promptly here early the next morning before 10! Also, very reasonably priced and I didn’t have my check book and I just called their office (talked to a guy named Matt) and paid by credit card. So easy! I appreciate the great customer service and help especially since I know nothing about plumbing! I would recommend them to anyone!

BEWARE OF THIS COMPANY!!! WORST CUSTOMER SERVICE EVER! DO Not Use! We called for an emergency at 2 in the morning our entire office was flooded from a pipe. Nobody answered & I called 5 times!!! I was told the next day that they slept through the call! Then I was told that they would be here before 10, then 11, then 12! I kept calling every hour (they wouldn’t answer the phones) It finally got fixed at 5PM!!! I was completely OVERCHARGED! By the time they showed I had already had the drywall removed, the furniture completely out, carpet & pad gone & showed him where the pipe was busted!!! I WILL NEVER CALL THIS COMPANY AGAIN!

I have used McKeown plumbing in the past and have always been completely satisfied with their work… they installed electric hot water heater, fixed broken toilet, did an excellent video of my sewer lines etc. Two days ago my expensive rain shower head fell completely off the shower wall. Ruben came yesterday right on time and not only removed the completely rusted pipe without breaking any of my tiles but he was also able to fix the expensive shower head I had and now it works better than ever. He could not have been nicer and I am thrilled with the way the shower head works now. I will definitely use them again.

Matt gave me a phone quote and told me he could have someone at my house the same day. Ruben was here that afternoon, as promised. He did a super job of re-​setting my rocking toilet. I discovered a minor issue a full week after the fact, called Matt, and he sent Ruben back to fix my very nit-​picky issue (I thought the toilet was a bit crooked). Ruben was very polite and spent just as much time with the no-​charge «re-​do» as he had the original job. Later, Matt followed up with a phone call to ensure that all was well. The customer service at McKeown is top-​notch. And the work product, phenomenal. Thanks, Matt & Ruben.

These guys are great. It didn’t business for ever. John the owner really cares about his customers and wants to make sure the job is always done right. They’re probably one of the most reasonable plumbers I’ve ever dealt with. I highly recommend this company.