AAA Automobile Club of Southern California

They got me in and out today. The lady’s were very helpful with my dmv paper work. I highly recommend this place to anyone. :)

5 Stars for Jeff Meziere! He was very quick and thorough when setting up auto insurance for my mother. Amazing customer service.

Agent Name: Joseph Lopez, Manager: Jones Patrick.
On March 21^st 2016 I was charged for a fraud insurance policy and membership. The same day after many emails and in person visit to one of your offices I was told I would get a full refund of all transactions made on my card, without my approval, within 5 days. I got my insurance money back but I am still waiting on the membership refund. The manager told me he would look into this 15 days ago and has not been replying to my emails. Looking forward to your reply.

Stuck on the freeway in the middle of the night. It took 40 minutes to get someone out there. The delay was because they could not find the nearest exit on their map so they could not give the driver a map point. I wasn’t on a country back road. I was on the 5 freeway. How is it that every thief or stalker could find me via my phone’s gps but AAA is still using some old map system? Is AAA where all of Thomas guide maps unsold supply went to die? Never had a problem with AAA when my battery died sitting in front of my house. But when I really needed them, they dropped the ball.

No one every answers the phone, tired of calling. Left message over a week. Are they all dead? Never again. Plus I am new customer soon to be ex customer

I did a lease buyout on my Toyota, sold it to someone out of state, and bought a brand new Hyundai; all these transactions within a couple weeks of each other. After dealing with MANY, MANY, MANY issues with Riverside Hyundai, with Autonation Toyota in Irvine, and with the DMV in California and Arizona, someone recommended I sign up for AAA and go in person to this office.
Their customer service was great, they were very knowledgeable, and everything was taken care of seamlessly. They lifted a huge weight off my shoulders and saved me so much time.

As a aaa auto roadside asst member I went to Alicia location for dis June tix to the zoo. I arrive when they open and there’s a line out the door. I walk in and ask mgr where I go to buy discount tix and she says to check in first where the long line is. I say, «So everything here requires a long wait?» She says, «no it takes about a half hour to check in». Mind you, this is just to GET a number to wait to be called with a hundred other waiters. NO THANKS. I’ve cockaded aaa is only good for roadside asst and the occasional avoidance of dmv. I can’t believe people pay for this still.

Bought a new car from a private owner. Didn’t know AAA provided this service. Got new plates while we were there. Very little wait. Will never go to the DMV again.

Was there is morning for my International Driver license. Grate service n out within 20 mins!!!

Sally was amazing! I shuddered at the thought of 4 – 5 hours of DMV, but looked them up and found they do quite a few DMV items right there. Fabulous!
Smooth, peaceful, couches, like a spa! Didn’t Know If I’d Unilocal.or keep this place a secret, LOL
Definitely see if they can accommodate you prior to torturing yourself by going to the DMV.:-)

I purchased the Premier Auto Club membership that includes trip interruption coverage provided by subcontractor Allianz Global Services, which is s rip off, I traveled to Las Vegas and parked my car in the Treasure Island Hotel parking structure. Upon my return I found that the windshield had been smashed in. I had to pay for both repair services and an additional night’s stay. AAA auto club advised me to file a claim for damages with Allianz. However, Allianz denied my claim because the damages were caused by vandalism. This is ridiculous because this was something I had no control over and there was no negligence on my part. What good is this coverage if you can’t use it? To add insult to injury. They wouldn’t reimburse me based on a technicality. Instead of helping me, AAA has made matters worse through Allianz Global Services. Don’t buy the AAA Premier Membership!

A big Five ***** star thanks to Mr. Bill Gilg, who was my towing expert on 8÷9÷15. literally within 10 minutes he was at my rescue on the 5 freeway by Katella.
Mr. Bill Gilg was my savior and Doctor of Towing-​ology on Sunday evening 8÷9÷15. It took me longer to explain my problem to the AAA phone rep than it took Mr. Gilg to arrive by my side. I mean, he was ready to tow my car within about 10 minutes from the time I hung up with the AAA phone rep.
In addition, he made my 27-​mile ride cheerful with fun conversation and offered me cold water to drink. I suppose he would have offered me wine and cheese if he’d had them.
His towing expertise is excellence personified. He made sure my windows were rolled up and did some safety stuff I would never have thought of to protect my vehicle along the way home.
If you want a five-​star Doctor of Towing-​ology to save your rear end on the freeway, be sure to request Mr. Bill Gilg. And by the way, he is a great singer and performer of classic hits and songs by Frank Sinatra and other classic A-​listers.

Terrible service and worst management and agents ever. No consideration for clients. The Laguna office is mediocre at best!

I think it is pathetic that you are only accepting what amounts to cash for online payments.
Sending your check info or debit card over the internet is the MOST insecure and irresponsible method of payment! I have no re-​course to stop a payment in the event bad guys get the information, where I have all kinds of options when using a credit card.
Of course the reason you are doing it is to keep every penny you can… like I said, pathetic.

The parking is not bad, but there is only one way into AAA parking lot. You have to drive in a one way circle to find parking. The people there are friendly and I came to get a copy of my car insurance. The only bad part was the insurance people are upstairs. All in all i got what i needed and i left. Thanks

In and out really quickly, registering a car. The teller was helpful, albeit very explicitly unhappy to be there, and I got out in less than 20 minutes!

Sally Jean at the DMV desk is outstanding. The last time I went to DMV, I had to wait in line for 8 hours. Sally’s wicket was open, so I walked right up. Certainly way more pleasant to talk to, as well.

I have been to the edge and back with trying to navigate the Cali DMV process for registering an out-​of-​state vehicle. After visiting both AAA and a well-​reviewed private title-​transfer company, and talking to multiple other experts, AND getting different answers from everyone, I had pretty much chalked up a loss to the state of Cali motor vehicle czar, or whatever monster is in charge of this bureaucracy.
After researching the issue, it was clear that this is par for the course– if your DMV filling differs from the usual process (i.e. out of state transfer) you are totally subject to counter-​roulet – luck of the draw with your paperwork and their interpretations and whims.
So I gave one more shot and got lucky. Danielle at the Laguna Hills DMV knows her shit. She didn’t get stumbled at all in the process and I was in and out without any issues. She is a real professional and should be doing much more important things for AAA like figuring out what they hell the organization does when everyone who can’t figure out google maps dies off.

Super helpful!
WHY did I ever go to the DMV in the past?
I will not ever go to the DMV again now that I know how easy it can be at AAA.
It’s like you’re getting the Road service for FREE for your car and never having to worry about the DMV again totally worth it in every aspect I highly recommend!

For $ 50/​year you can avoid most DMV-​related headaches as well as get roadside assistance, fantastically affordable car/​home/​life insurance w/​the nicest agents I’ve ever come in contact with and travel discounts when you show your card at most hotels, etc!
WELL WORTH IT!